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People Operations Manager

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Shake Shack

17d ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    People, HR & Administration
  • New York
    Remote

AI generated summary

  • You need 4-6 years in HR ops (Workday preferred), supervisory experience, HR knowledge, strong communication, multitasking skills, project management, and a customer service mindset.
  • You will lead an HR team, manage service delivery and data privacy, drive efficiencies in Workday, ensure accurate documentation, communicate effectively, and pursue continuous improvement initiatives.

Requirements

  • 4-6 years in HR Operations- Workday HCM Preferred
  • 1-3 years Supervisory Experience
  • Strong knowledge of Human Resources and or proficient knowledge of employment and labor law
  • Proactive, self-starter able to drive and lead change in a fast paced, complex environment.
  • Strong verbal, written, listening communication, attention to details as well as interpersonal skills
  • Able to handle confidential information
  • Ability to multitask and work effectively in a high volume, fast-paced and at times stressful environment
  • HRIS system and Case Management System experience and knowledge required, Workday preferred.
  • Customer service mindset supporting Team Members in the Shacks and Home Office.
  • Continuous improvement mindset
  • Proficiency with Microsoft Office Applications (Word, Excel, PowerPoint, Outlook)
  • Strong project management skills: the ability to lead projects, motivate teams, and drive results
  • Ability to lead and manage remote team

Responsibilities

  • Leadership and Team Management: Leads, develops, coaches, and retains a team of high-performing, people centered HR Technology Coordinators who support and guide our Team Members with HR inquiries and requests.
  • Service Excellence: Oversees the management of HR service delivery through the development and continuous monitoring of Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and Key Risk Indicators (KRIs) to improve on productivity, consistency, and experience.
  • Data Security and Privacy: Ensures the HR Operations team adheres to all policies, procedures, and regulations ensuring the privacy, security, and confidentiality of our Team Member’s data and services. Assigns and audits Workday HCM security groups.
  • Mass Data Management: Drives efficiencies, system health, and increased accuracy, by utilizing automated tools, resources, and analytics skills to perform mass actions in Workday - Mass Operations Management (MOMs) Enterprise Interface Builder (EIBs) and Mass Action Worksheets.
  • HR Knowledge Base and Standard Operating Procedures (SOPs): Leads the continuous documentation processes, quality control, and review processes to ensure HR Knowledge and SOPs are timely, accurate, engaging, and adhere to internal standards.
  • Communication: Utilizing Workday and other tools, regularly communicates with all levels of Team members and Leadership at Shake Shack. Ex: Configures announcements, bulletins, scheduled distributions and configurable alerts.
  • Reporting & Insights: Working in close partnership with HR technology and people insights teams using dashboards and reports to fulfill routine and legal data requests. Oversees the Workday HCM Internal Control Framework (ICF) to audit key data to ensure accuracy, security, and defect resolution. Leverages tools to measure the effectiveness, engagement, and adoption of HR knowledge assess and system adoption.
  • Continuous Improvement: Seeks feedback from Home Office and Operations to identify process improvement and automation opportunities and partners with HR Technology and cross functional teams through implementation and testing to drive results.

FAQs

What is the job title for this position?

The job title is People Operations Manager.

Who does the People Operations Manager report to?

The People Operations Manager reports directly to the Director of HR Technology and People Insights.

What are the main responsibilities of the People Operations Manager?

The main responsibilities include leading a team of HR Technology Coordinators, overseeing HR service delivery, ensuring data security and privacy, managing mass data operations in Workday, and driving continuous improvement initiatives.

What experience is required for this role?

A minimum of 4-6 years in HR Operations is required, with Workday HCM preferred, as well as 1-3 years of supervisory experience.

Is knowledge of employment and labor law necessary for this position?

Yes, a strong knowledge of Human Resources and proficient knowledge of employment and labor law is necessary.

What skills are important for a People Operations Manager?

Important skills include strong verbal, written, and interpersonal communication, attention to detail, project management abilities, and a customer service mindset.

What HRIS and Case Management System experience is needed?

HRIS system and Case Management System experience is required, with Workday preferred.

What benefits does Shake Shack offer for this position?

Benefits include weekly pay and performance bonuses, medical, dental, and vision insurance, 401k plan with company match, paid time off, and development and growth opportunities, among others.

What is the salary range for the People Operations Manager position?

The salary range is $98,860.00 - $126,060.00.

How can I apply for this position?

You can apply by clicking the "Apply" button provided in the job listing.

Is there an opportunity for growth within the company?

Yes, Shake Shack offers development and growth opportunities for its employees.

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Shake Shack

Love your crew + love what you do! Stand For Something Good.

Retail & Consumer Goods
Industry
5001-10,000
Employees
2004
Founded Year

Mission & Purpose

Shake Shack sprouted from a hot dog cart in Madison Square Park (NYC) to support the Madison Square Park Conservancy’s first art installation. The cart was quite the success, with Shack fans lined up daily for three summers. In 2004, a permanent kiosk opened in the park: Shake Shack was born. This modern day “roadside” burger stand serves up the most delicious burgers, hot dogs, frozen custard, shakes, beer, wine and more. An instant neighborhood fixture, we welcomed people from all over the city, country and world who gathered together to enjoy fresh, simple, high-quality versions of the classics. The rest, as they say, is burger history. And since day one, it would not have been possible without our stellar team! As a member of the #ShackFam, you can expect an exciting work atmosphere with a culture focused on family, fun and community.