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People Operations Retail Specialist

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Portland
  • Quick Apply

AI generated summary

  • You need a high school diploma or GED, up to 2 years of experience, strong communication skills, customer service knowledge, physical stamina, and a flexible retail schedule.
  • You will guide and train staff, provide excellent customer service, maintain store culture, uphold policies, perform key holder duties, assist with training, and manage salesfloor operations.

Requirements

  • No specific education is required (High School Diploma or GED preferred)
  • 2 (or less) years of experience in a position or specialization
  • Strong verbal and written communication skills
  • Knowledge focused primarily on customer service and basic store processes as well as computer applications.
  • Frequently in a more active environment (i.e., requires the ability to constantly move about) that can be physical or strenuous (frequently adjusting/moving items weighing up to 40 lbs.), may frequently use specialized equipment, may have exposure to dust and noise.
  • Occasionally requires the ability to work in a place.
  • Ability to communicate with others.
  • Availability to work a flexible retail schedule, which may change seasonally and in response to location-specific business trends or forecasts. All local, state, and federal laws are adhered to when evaluating your availability.

Responsibilities

  • Leads the day-to-day work of assigned associate-level staff; provides guidance and training to associate-level team members to ensure efficient and effective operations and proper store procedures to support the overall customer experience in-store.
  • Provides exceptional customer service through knowledge of product features, benefits, and availability; engages with customers to understand their needs and preferences related to merchandise, assisting with final purchase decisions. Support Columbia Sportswear Company's values to enhance customer service and teamwork.
  • Creates and maintains store culture of teamwork; displays a high professional standard of individual behavior leading by example; demonstrates Columbia Sportswear Company values. Supports and ensures associates are trained in Product Knowledge for their functional area.
  • Collaborates with store leadership team concerning policies, procedures, and standards for assigned area’s store duties.
  • Performs designated Key holder duties, as needed, which may include opening and closing store duties.
  • Maintains company standards and policies; ensures that employees to adhere procedures and quality standards; works to resolve any problems or errors.
  • Performs other duties as assigned:
  • Salesfloor – Supports department and technology training to other associates. Performs register overrides and assists in driving store KPIs.
  • Hiring/Training- Assists with training, onboarding, and employee recognition.
  • Operations- Supports register overrides, managing the lines at the register, efficiency, and timely management of return-to-stock items (go-backs), etc.

FAQs

What is the main responsibility of the People Operations Retail Specialist?

The main responsibility is to assist in the effective running of store operations, driving store performance, achieving sales goals, and providing specialized customer service to a diverse team of associates.

Is there a specific education requirement for this position?

No specific education is required, but a High School Diploma or GED is preferred.

How much experience is required for this role?

2 years or less of experience in a position or specialization is required.

What skills are important for the People Operations Retail Specialist?

Strong verbal and written communication skills, customer service knowledge, and a basic understanding of store processes and computer applications are important for this role.

Are there physical requirements for this job?

Yes, the job is frequently in a more active environment, requiring the ability to move about and occasionally lift items weighing up to 40 lbs.

What type of schedule can be expected for this position?

A flexible retail schedule is required, which may change seasonally and in response to location-specific business trends or forecasts.

What types of duties are involved in this role?

Duties include leading day-to-day operations, providing customer service, maintaining store culture, assisting with training and onboarding, and performing key holder responsibilities.

Is this position eligible for any benefits?

Yes, regular full-time employees are offered a comprehensive benefits package, including medical, dental, vision, life insurance, and a 401k plan with a generous company match, among others.

Does Columbia Sportswear offer accommodations for individuals with disabilities?

Yes, Columbia Sportswear is committed to working with and providing reasonable accommodations to individuals with disabilities throughout the employment process.

Is Columbia Sportswear an equal opportunity employer?

Yes, Columbia Sportswear evaluates qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Retail & Consumer Goods
Industry
5001-10,000
Employees

Mission & Purpose

Based in Portland, Oregon, Columbia Sportswear Company (NASDAQ: COLM) is a global outdoor brand that crafts active lifestyle gear fortified with industry-leading technologies and tested in our backyard. Our apparel, footwear, and accessories reflect our Pacific Northwest heritage and indomitable spirit. Over the last 80 years, Columbia and our family of brands, Sorel, prAna, and Mountain Hardwear, have grown to over 10,000 employees and proudly sell products in over 100 countries. At Columbia, we're as passionate about the outdoors as you are. And while our gear is available around the world, we're proud to be based in the Pacific Northwest where the lush forests, snow-covered mountains, rugged coastline, and wide-open spaces serve as our playground. This is where we hike, fish, hunt, camp, climb, shred, paddle, golf, run, and just enjoy the fresh air with friends. We hope to see you out there.