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People Operations Specialist, Functional Transformation

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HubSpot

26d ago

  • Job
    Full-time
    Junior & Mid Level
  • People, HR & Administration
    Business, Operations & Strategy
  • Cambridge
  • Quick Apply

AI generated summary

  • You need 2+ years in People Operations, 1+ years in project management, Six Sigma Green Belt certification, and strong skills in data analysis, communication, and leveraging technology for optimization.
  • You will enhance People processes, monitor projects, collaborate on charters, build client relationships, analyze trends, support strategy development, and apply digital solutions.

Requirements

  • 2+ years of People experience in People Shared Services, Service Delivery or People Operations, utilizing a ticketing solution (i.e. servicenow).
  • 1+ years of experience managing cross functional projects.
  • 1+ years of experience applying Lean Six Sigma methodologies (DMAIC, Value Stream Mapping, Root Cause Analysis).
  • Certified Six Sigma Green Belt with experience in process optimization.
  • Ability to analyze ambiguous data to identify trends and improvement opportunities.
  • Strong communication and presentation skills.
  • Experience leveraging People Technology to improve employee workflows.
  • Ability to influence decision making and navigate complex environments effectively.

Responsibilities

  • Enhance People processes by implementing streamlined workflows and automation.
  • Proactively monitor projects, identifying issues and implementing solutions to mitigate risks.
  • Collaborate with project stakeholders and the Senior People Ops Specialist - Functional Transformation to define project charters, structures, roles, and resource needs.
  • Determine desired outcomes and project requirements by leveraging standard tools (i.e. guided interviews, project charters and workflow analysis).
  • Cultivate enduring client relationships, positioning yourself as a trusted People Operations advisor.
  • Contribute to the development of a multi-year People Operations Strategy, delivering measurable results and risk mitigation.
  • Support the research, analysis, and preparation of quarterly reports on People trends, People Ops project pipeline and current program goals and progress.
  • Apply digital People technology and AI trends to propose innovative solutions.
  • Engage with HRIS, IT, other People teams and Business Leaders to align business requirements and design features.

FAQs

What is the role of a People Operations Specialist - Functional Transformation?

The People Operations Specialist - Functional Transformation focuses on transforming People Practices to enhance efficiency and improve the employee experience by optimizing service delivery, process management, and leveraging people technologies.

What qualifications are required for this position?

Candidates should have 2+ years of experience in People Shared Services, Service Delivery, or People Operations, with at least 1+ year managing cross-functional projects and applying Lean Six Sigma methodologies.

Is there an opportunity for career advancement in this role?

Yes, there are opportunities for career advancement, especially for those who contribute to the development of a multi-year People Operations Strategy and show measurable results.

What kind of projects would I be involved in?

You would be involved in enhancing People processes, implementing streamlined workflows, and collaborating with stakeholders to define project charters and requirements.

Does HubSpot offer any professional certifications or training?

While the job description does not specify, HubSpot is known for supporting employee growth, so it is likely that there are opportunities for professional development and certification, including Lean Six Sigma Green Belt.

How does HubSpot's compensation structure work?

The cash compensation for this role ranges from $57,600 to $86,400 annually and includes base salary, on-target commission for eligible roles, and annual bonuses, along with the potential for equity in the form of RSUs.

What benefits does HubSpot offer to its employees?

HubSpot offers a variety of benefits and perks aimed at employee growth, including health and wellness programs, flexible work arrangements, and opportunities for career development.

Is experience with ticketing solutions necessary for this role?

Yes, candidates should have experience utilizing a ticketing solution, such as ServiceNow, as part of their People experience.

How important is the ability to analyze data for this position?

Analyzing ambiguous data to identify trends and improvement opportunities is a valued skill for this role, as it can drive process optimization and enhance employee engagement.

What type of workplace culture can I expect at HubSpot?

HubSpot promotes a supportive culture that emphasizes transparency, flexibility, and connection among employees, contributing to a positive work environment recognized by various organizations.

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HubSpot

The easy-to-use CRM to scale your business.

Technology
Industry
1001-5000
Employees
2006
Founded Year

Mission & Purpose

HubSpot is a leading CRM platform that provides software and support to help businesses grow better. Our platform includes marketing, sales, service, and website management products that start free and scale to meet our customers’ needs at any stage of growth. Today, thousands of customers around the world use our powerful and easy-to-use tools and integrations to attract, engage, and delight customers. HubSpot was named Glassdoor’s #4 Best Place to Work in 2021, and our award-winning culture has been recognized by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more. We build connections, careers, and employee growth by creating a workplace that values flexibility, autonomy, and transparency. You can learn more about our commitment to creating an inclusive and diverse workplace in the HubSpot Culture Code. HubSpot is a hybrid company with employees working fully remotely, from an office, or a mix of the two. We are headquartered in Cambridge, MA with offices in Dublin, Ireland; Singapore; Sydney, Australia; Tokyo, Japan; Berlin, Germany; Paris, France; Bogotá, Colombia; Ghent, Belgium; San Francisco, CA; Portsmouth, NH; London, UK; Toronto, Canada.