You should be passionate about pets and customer service, available for weekend shifts with a minimum contract of 8 hours, and eager to contribute to a friendly, inclusive team environment.

You will enhance customer experiences, meet their expectations, maintain operational standards, and build strong relationships with customers and colleagues.

Customer Relations

Sales & Business Development

United Kingdom

Edinburgh

Pets at Home is the UK's leading pet care business, offering pet products, services, and advice to pet owners. Their ultimate mission is to create a better world for pets and their owners by providing everything needed to keep pets happy and healthy. This includes a wide range of pet food, accessories, grooming, and veterinary services. Pets at Home is dedicated to supporting pet welfare and delivering exceptional customer service, ensuring that both pets and their owners receive the best care and products.

Retail & Consumer Goods

Pets at Home

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 Store Assistant – Pentland Fixed Term Contract - 4 weeks Who are we? We’re Pets at Home – if you’re someone who loves pets, you might know already know about our range of Pet Care Centres, Pets Grooming salons, and Vets for Pets practices around the UK. Our Pet Care Centres are community-focused pet care stores – where local people work with local pet owners and help local pets. It's fast-paced, innovative, fun, and we put people at the very heart of everything we do. What’s the role? Your role will be at the heart of our stores, and you will ensure our customers have a great experience that sets us apart and drives customer loyalty for our great brands. Our Store Assistants are critical to the success of our business. They are responsible for exceeding our customer's expectations daily, brilliant operational standards, and building strong relationships with our customers and colleagues. Who are we looking for? 
 <ul>
 <li>People who are passionate about delivering great service.</li>
 <li>Weekend working - You’ll be offered a minimum contract of 8 hours.</li>
 <li>Ideally has experience of working within a customer-facing environment and being able to achieve stretching targets (However, this isn’t a requirement – We will teach you everything you need to know!).</li>
 </ul> We want people who are passionate about pets and care about their community, the type of person who stops to greet a passing dog and sits on the pavement to make friends with a cat. People who understand how important pets are to the people who love them, and who want to help us create a friendly, safe, welcoming space for pet owners at a local level. Our culture is friendly and inclusive. Each one of our teams is unique because we welcome everyone, and everyone can be themselves. If you share our belief that together 'we're better with pets', we'd like to hear from you, whatever your background or circumstances. Your Benefits We reward and recognise our store colleagues in ways that matter to them. Here are some of our benefits which may be available to you: 
 <ul>
 <li>A discretional annual bonus scheme available to all hourly paid store colleagues.</li>
 <li>Paid Holidays: all colleagues will receive at least 28* days paid annual leave, which will rise to 33* days after 2 years.</li>
 <li>Gifts to and events to celebrate service anniversaries between 5 - 30 years.</li>
 <li>Extra days off for times that matter e.g., Birthday!</li>
 <li>20% Colleague discount for all Pets at Home Group brands within our Pets at Home stores, Pets Grooming, Vets for Pets and online. 30% discount on own brand products.</li>
 <li>Access to a benefits platform with lots of discounts on other retailers.</li>
 <li>A free and confidential Employee Assistance Programme (EAP).</li>
 <li>Life Assurance for all colleagues.</li>
 </ul> .............. Please note that we reserve the right to close a vacancy before the closing date due to the large volume of applications that we may receive. It’s important that our team can manage application levels whilst offering a positive candidate experience.
 </div>
 “Pets just see people. They aren’t biased and they don’t discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!”
 Click here to read our Values &amp; Behaviours
 Click here for more details and other benefits
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  Store Assistant – Pentland Fixed Term Contract - 4 weeks Who are we? We’re Pets at Home – if you’re someone who loves pets, you might know already know about our range of Pet Care Centres, Pets Grooming salons, and Vets for Pets practices around the UK. Our Pet Care Centres are community-focused pet care stores – where local people work with local pet owners and help local pets. It's fast-paced, innovative, fun, and we put people at the very heart of everything we do. What’s the role? Your role will be at the heart of our stores, and you will ensure our customers have a great experience that sets us apart and drives customer loyalty for our great brands. Our Store Assistants are critical to the success of our business. They are responsible for exceeding our customer's expectations daily, brilliant operational standards, and building strong relationships with our customers and colleagues. Who are we looking for?
  
   People who are passionate about delivering great service.
   Weekend working - You’ll be offered a minimum contract of 8 hours.
   Ideally has experience of working within a customer-facing environment and being able to achieve stretching targets (However, this isn’t a requirement – We will teach you everything you need to know!).
   We want people who are passionate about pets and care about their community, the type of person who stops to greet a passing dog and sits on the pavement to make friends with a cat. People who understand how important pets are to the people who love them, and who want to help us create a friendly, safe, welcoming space for pet owners at a local level. Our culture is friendly and inclusive. Each one of our teams is unique because we welcome everyone, and everyone can be themselves. If you share our belief that together 'we're better with pets', we'd like to hear from you, whatever your background or circumstances. Your Benefits We reward and recognise our store colleagues in ways that matter to them. Here are some of our benefits which may be available to you:
  
   A discretional annual bonus scheme available to all hourly paid store colleagues.
   Paid Holidays: all colleagues will receive at least 28* days paid annual leave, which will rise to 33* days after 2 years.
   Gifts to and events to celebrate service anniversaries between 5 - 30 years.
   Extra days off for times that matter e.g., Birthday!
   20% Colleague discount for all Pets at Home Group brands within our Pets at Home stores, Pets Grooming, Vets for Pets and online. 30% discount on own brand products.
   Access to a benefits platform with lots of discounts on other retailers.
   A free and confidential Employee Assistance Programme (EAP).
   Life Assurance for all colleagues.
   .............. Please note that we reserve the right to close a vacancy before the closing date due to the large volume of applications that we may receive. It’s important that our team can manage application levels whilst offering a positive candidate experience.
 
  “Pets just see people. They aren’t biased and they don’t discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!”
 Click here to read our Values & Behaviours
 Click here for more details and other benefits


Petcare Assistant - Part Time

Requirements

Responsibilities

FAQs

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Do I need prior experience in a customer-facing role?

Is the role pet-focused?

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Is there a possibility of the vacancy being closed early?

Pets at Home

Mission & Purpose