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Picker

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Logistics
  • Cardiff

AI generated summary

  • You must have a positive attitude, work efficiently to meet pick rates, show passion for customer service, and reliably present yourself on time.
  • You will accurately pick and dispatch goods using a handheld terminal, ensure quality and packaging, deliver excellent customer service, and address delivery staff queries while escalating complex issues.

Requirements

  • A can do attitude and feel comfortable working to meet designated pick rates.
  • A passion for customer service and be willing to go the extra mile when it comes to serving our valued customers.
  • Always be there, on time and properly presented.

Responsibilities

  • Responsible for the accurate picking and dispatch of goods by picking against a hand held terminal and advising Manager of any differences.
  • Checking quality, shelf life and ensuring packaging is robust in preparation for Delivery.
  • Responsible for providing a high standard of customer service by processing deliveries efficiently and to target.
  • Being polite when dealing with delivery staff and responding appropriately to queries and complaints referring any complex situations to someone who can help.

FAQs

What are the primary responsibilities of a Picker?

The primary responsibilities include accurately picking and dispatching goods, checking quality and packaging, providing high standards of customer service, and assisting delivery staff with queries.

What qualities is Booker looking for in a Picker?

Booker is looking for someone with a can-do attitude, a passion for customer service, and the willingness to go the extra mile for customers.

Is there a specific pick rate that needs to be met?

Yes, you will need to feel comfortable working to meet designated pick rates as part of your role.

What are the working hours for this position?

The job description does not specify exact working hours; however, flexibility is important since the role can involve various tasks throughout the store.

What benefits does Booker offer to employees?

Benefits include a colleague discount card, a Tesco colleague discount card after three months, discounts on mobile deals, insurance, eye tests, health checks, share schemes, pensions, life assurance, and health and wellbeing support.

How does the booking process for employee discounts work?

Employees receive a Booker colleague card for 10% off purchases and a Tesco colleague discount card after three months for additional savings on Tesco purchases.

Will there be opportunities for career advancement?

Yes, Booker emphasizes supporting employees' career progression within the organization.

Is there any health and wellbeing support available?

Yes, the company offers health and wellbeing resources, including a confidential Employee Assistance Programme available 24/7 for you and your family.

Do Pickers need any specific qualifications or experience?

The job description does not specify any required qualifications or previous experience, but a passion for customer service and a positive attitude are essential.

What should I do if I encounter a complex situation while dealing with deliveries?

You should refer any complex situations to someone who can assist, such as a manager, while remaining polite and professional in your interactions.

Booker - A place to get on.

Retail & Consumer Goods
Industry
1001-5000
Employees

Mission & Purpose

Booker Group is a leading food and drink wholesaler in the UK, serving independent retailers, caterers, and small businesses. They provide a wide range of products, including fresh and frozen foods, beverages, and cleaning supplies, aimed at meeting the diverse needs of their customers. Their goal is to support business growth by offering competitive prices, excellent service, and a comprehensive product range. By ensuring efficient and reliable supply chain solutions, Booker Group aims to help their customers succeed in a competitive market.