FAQs
What are the primary responsibilities of a Picker at Booker?
The primary responsibilities include accurately picking and dispatching goods, checking quality and shelf life, processing deliveries efficiently, and providing high-quality customer service.
Is customer service experience required for this role?
A passion for customer service and a willingness to go the extra mile for customers are essential. Previous experience in customer service is beneficial but not strictly required.
What qualifications or skills do I need to apply for the Picker position?
You will need a can-do attitude, comfort working to meet designated pick rates, a commitment to being punctual and properly presented, and a passion for delivering excellent customer service.
What benefits does Booker offer to its employees?
Booker offers a range of benefits including a colleague discount card, pension contributions, life assurance, health checks, exclusive discounts, and access to various health and wellbeing resources.
How is the Picker role structured in terms of daily tasks?
The Picker role involves various tasks such as filling shelves, serving on tills, managing stock, and picking deliveries, ensuring that no two days are the same.
What is the expected working environment for a Picker?
The Picker role is based in the store and involves working in different areas, adapting to various tasks as needed to support customer satisfaction and operational efficiency.
Is there a probation period for new hires?
Yes, there may be a probation period during which your performance and fit for the role will be assessed.
Can I grow my career while working at Booker?
Yes, Booker is committed to helping employees grow in their careers and offers opportunities for advancement within the organization.
What should I expect during the training process for new Pickers?
New hires can expect comprehensive training that will cover all aspects of their roles, including safe picking procedures, customer service standards, and use of equipment such as hand-held terminals.
Are there overtime opportunities for Pickers?
Overtime may be available depending on operational needs, and employees may have the option to work additional hours beyond their regular schedule.