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Job

Platform Experience Associate - Portuguese - CL12

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Accenture

12d ago

💼 Graduate Job

Dublin

AI generated summary

  • You need strong stress-management skills, exceptional Portuguese language abilities, objectivity, attention to detail, critical thinking, and customer service experience for a 24/7 platform associate position.
  • You will review, classify, and remove content based on client guidelines, resolve complex issues, advocate for users, participate in process improvements, and engage in discussions on socially sensitive topics to keep communities safe.

Graduate Job

Customer RelationsDublin

Description

  • Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society.
  • You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns.
  • Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious).
  • Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.

Requirements

  • Strong coping, emotional resilience, and stress-management skills
  • Excellent comprehension, communication, and Portuguese skills
  • Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
  • Strong attention to detail
  • Comfort synthesizing and analyzing information from multiple streams
  • Strong critical thinking and decision-making skills
  • Minimum 1-2 years customer service experience in a professional work environment
  • Consistent high quality performance at or above target
  • Must be over the age of 18
  • Work Hours: Must be flexible to work in a 24/7 environment
  • Preferred Qualifications:
  • Previous legal experience/studies or experience with legal processes
  • Previous content review experience
  • Good knowledge of social media, associated technologies and online trends
  • Professional Skill Requirements:
  • Results & detail oriented
  • Strong written and verbal communication skills
  • Exceptional ​interpersonal ​skills ​and ​a ​commitment ​to ​professionalism
  • Can critically assess content strictly against client guidelines

Area of Responsibilities

Customer Relations

Responsibilities

  • Review, classify and/or remove content according to client guidelines, using specific tools and channels
  • Understand and remain updated on changing client policies and guidelines
  • Investigate, resolve, and relay complex content issues to the broader Trust and Safety team
  • Serve as an advocate for the user community
  • Participate in process improvement initiatives that improve quality and efficiency of work
  • Participate in continuous training programs and workgroup discussions for optimal development in the role
  • Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe

Details

Work type

Full time

Work mode

office

Location

Dublin

Benefits

  •  Working for an international enterprise company
  • Great training
  • Company social events
  • Opportunities for carrier progression