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Platform Experience New Associate - Bulgarian - CL13

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Accenture

16d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
  • Dublin
    Remote

AI generated summary

  • You need strong resilience, excellent Bulgarian skills, attention to detail, critical thinking, internet familiarity, team spirit, and flexibility for shifts. Prior experience is a plus.
  • You will review and manage content per client guidelines, address complex issues, advocate for users, join process improvements, participate in training, and engage in sensitive discussions for community safety.

Requirements

  • Strong coping, emotional resilience, and stress-management skills
  • Excellent comprehension, communication, and Bulgarian language skills
  • Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
  • Strong attention to detail
  • Comfort synthesizing and analyzing information from multiple streams
  • Strong critical thinking and decision-making skills
  • Deep familiarity and passion for the internet, internet platforms, and internet culture
  • High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported
  • Ability to work well individually and as part of a team
  • Ability to work differing rotations/shifts and non-standard work hours
  • Flexibility in meeting changing business needs in a fast-paced environment
  • Commitment to quality, efficiency, and effectiveness
  • Previous business process outsourcing, customer service, or content moderation experience is a plus
  • Over 18 years of age
  • Shift timings/requirements to work weekends and holidays

Responsibilities

  • Review, classify and/or remove content according to client guidelines, using specific tools and channels
  • Understand and remain updated on changing client policies and guidelines
  • Investigate, resolve, and relay complex content issues to the broader Trust and Safety team
  • Serve as an advocate for the user community
  • Participate in process improvement initiatives that improve quality and efficiency of work
  • Participate in continuous training programs and workgroup discussions for optimal development in the
  • Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe

FAQs

What is the job title for this position?

The job title is Platform Experience New Associate - Bulgarian.

Where is the job location?

The job is located in Dublin, Ireland.

What type of contract is being offered?

A full-time 12-month contract is being offered, with a view to extension.

What are the work hours like for this role?

The work hours are flexible, and the role requires availability to work in a 24/7 environment.

What will be the main responsibilities of this position?

The main responsibilities include analyzing and reviewing user profiles, audio, video, and text-based content, investigating and resolving reported issues, and ensuring compliance with client guidelines.

Is previous experience in content moderation required?

While previous business process outsourcing, customer service, or content moderation experience is a plus, it is not explicitly required.

What qualifications are needed for this position?

Candidates should possess strong coping and stress-management skills, excellent Bulgarian language skills, attention to detail, and the ability to work both individually and as part of a team.

Are there any age restrictions for applicants?

Yes, applicants must be over 18 years of age.

Will there be any training provided for this position?

Yes, there will be training programs available to support job development and continuous improvement.

What benefits are offered with this job?

Benefits include opportunities for career progression, great training, working for an international enterprise company, and company social events.

Is there a requirement for health assessments for night shifts?

Yes, if the role requires night shifts, a night worker health assessment must be completed.

How does Accenture approach inclusivity and diversity in the workplace?

Accenture fosters an accessible, inclusive, open, and welcoming workplace that strives to accelerate equality for all employees.

Will there be language tests during the interview process?

Yes, candidates will be required to complete an English language test as well as a language test in Bulgarian.

What kind of content will moderators be exposed to?

Content moderators may be exposed to potentially objectionable and sensitive content, such as graphic, violent, or sexual material.

How does Accenture support the well-being of its employees?

Accenture provides support and resources, including participation in a well-being support program specifically designed for the Trust & Safety community.

Accenture

Technology
Industry
10,001+
Employees
1989
Founded Year

Mission & Purpose

Accenture is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations Services, and Accenture Song—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities.

Culture & Values

  • Client Value Creation

    Enabling clients to become high-performance businesses and creating long-term relationships by being responsive and relevant and by consistently delivering value.

  • One Global Network

    Leveraging the power of global insight, relationships, collaboration and learning to deliver exceptional service to clients wherever they do business

  • Respect for the Individual

    Valuing diversity and unique contributions, fostering a trusting, open and inclusive environment and treating each person in a manner that reflects Accenture’s values.

  • Best People

    Attracting, developing and retaining the best talent for our business, challenging our people, demonstrating a “can-do” attitude and fostering a collaborative and mutually supportive environment.

  • Integrity

    Being ethically unyielding and honest and inspiring trust by saying what we mean, matching our behaviors to our words and taking responsibility for our actions.

  • Stewardship

    Fulfilling our obligation of building a better, stronger and more durable company for future generations, protecting the Accenture brand, meeting our commitments to stakeholders, acting with an owner mentality, developing our people and helping improve communities and the global environment.

Benefits

  • Medical coverage

    Employees have a choice of national plans (PPO, EPO, HDHP) covering a wide range of medical services and prescription drugs.

  • Parental leave

    16 weeks paid maternity leave for birth parents. 8 weeks paid time off for other parents

  • Flexible work arrangements

    Flexible work arrangements help employees achieve work/life balance while also meeting Accenture’s business needs.

  • Paid time off

    PTO encompasses traditional vacation time along with paid sick leave; days vary based on level and tenure from 17 to 27 per year.

  • Holidays

    We provide 8 paid standard holidays and 2 culture days (for any days you choose), in addition to the PTO program.

  • Life Insurance

    Accenture provides you with a basic level of coverage and you can purchase more coverage for yourself and your family.