FAQs
What are the main responsibilities of a Platform Experience New Associate in this role?
As a Platform Experience New Associate, your main responsibilities will include analyzing and reviewing user profiles, audio, videos, and text-based content. You will also be investigating, escalating, and resolving issues reported by users or flagged by the system to help improve the quality and safety of online content.
What skills are necessary to be successful in this role?
Strong resilience and coping skills are essential in this role, as you may be exposed to potentially objectionable and sensitive content. Additionally, attention to detail, strong analytical abilities, and the ability to work in a fast-paced environment are important skills to possess.
How does Accenture support the well-being of content moderators in this role?
Accenture provides support and resources to help content moderators cope with the potentially challenging nature of the role. The company offers a well-being support program specifically designed for the Trust & Safety community to promote individual and collective well-being.
Is there potential for exposure to objectionable or sensitive content in this role?
Yes, as a content moderator, you may be directly or inadvertently exposed to potentially objectionable and sensitive content, such as graphic, violent, sexual, or egregious material. It is important to have strong resilience and coping skills to navigate this aspect of the role.