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Platform Manager, Airbnb Platform

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Airbnb

Jan 12

Applications are closed

  • Job
    Full-time
    Senior Level
  • Data
    Product
  • United States
    Remote

Requirements

  • 8+ years product management experience
  • Prior product, operation, or engineering experience in security, trust, safety, risk or fraud
  • Outstanding written and verbal communication ability to a diverse stakeholder audience, including a global team of C-level executives, product, and technical stakeholders
  • Strong analytical, troubleshooting, and problem-solving skills
  • Experience building machine learning products or technical product management
  • Experienced in design, and hypothesis driven product development
  • Entrepreneurial drive to achieve stretch goals in an innovative fast-paced environment
  • Exceptional collaboration, partnership and influencing skills with the ability to work in a global environment across multiple locations and time zones to drive consensus across teams
  • Experience leading teams through ambiguity, and high stakes trade off decisions

Responsibilities

  • Creating vision and strategy for Trust & Safety products and platforms.
  • Leading a cross-functional working group of engineers, data scientists, designers, operations experts, and policy experts to ensure alignment, execution, and launches
  • Maintaining product backlog and the product roadmap. Own prioritization process of product solutions based on business value and customer impact
  • Defining goals and success with clearly measurable objectives and key results.
  • Building alignment across product teams (inside and outside of Trust & Safety), and Leadership/Executive teams.
  • Anticipating bottlenecks, making tradeoffs and balancing the business needs, customer needs, versus technical or operational constraints.
  • Presenting product roadmap and status to the business and Airbnb leadership on an ongoing basis. Communicate concisely and influence outcomes.
  • Evaluating new product opportunities and bring forward proposals (buy, build, partner solutions) for new capabilities with data and users at the forefront
  • Developing short term plans aligned with long term goals to iteratively build platform capabilities to defend against fraud, abuse, safety, unwanted bad activities, etc.
  • Becoming the thought leader and entrepreneur that others within Airbnb look up to for knowledge, processes, and methods on building products and platforms

FAQs

What is the role of the Platform Manager at Airbnb?

The Platform Manager will be responsible for identifying customer pain points, business opportunities, and delivering products that create a safe and trusted community around the world, specifically within the Trust & Safety team.

What qualifications are required for this position?

This position requires 8+ years of product management experience, prior experience in security, trust, safety, risk, or fraud, and strong analytical, troubleshooting, and problem-solving skills.

Is experience in machine learning products necessary?

Yes, experience in building machine learning products or technical product management is preferred.

Will the Platform Manager need to work with a cross-functional team?

Yes, the Platform Manager will lead a cross-functional working group of engineers, data scientists, designers, operations experts, and policy experts.

What is the salary range for this position?

The pay range for this role is $192,000 to $235,000 USD.

Is this position fully remote?

The position is US - Remote Eligible, but while remote, you may need to occasionally work at an Airbnb office or attend offsites.

What kind of leadership skills are expected from the Platform Manager?

The Platform Manager should possess exceptional collaboration, partnership, and influencing skills, with the ability to work in a global environment and lead teams through ambiguity.

Does Airbnb have a commitment to diversity and inclusion?

Yes, Airbnb is committed to working with the broadest talent pool possible and believes that diverse ideas foster innovation and engagement.

Are there opportunities for career advancement in this role?

Yes, the role offers opportunities to shape the future of hospitality and travel through impactful product development.

How does Airbnb support candidates with disabilities during the application process?

Candidates with disabilities can reach out to Airbnb for reasonable accommodations to assist with the recruiting process by contacting reasonableaccommodations@airbnb.com.

Airbnb is a community based on connection and belonging.

Travel & Leisure
Industry
5001-10,000
Employees
2007
Founded Year

Mission & Purpose

Airbnb is an online platform that connects travellers with unique lodging options and experiences offered by hosts worldwide. The company allows hosts to rent out their properties, whether it's a spare room, an entire house, or even an unusual accommodation like a treehouse or boat, to travellers seeking a more personalised and local experience. Airbnb's ultimate mission is to create a world where anyone can belong anywhere, fostering a sense of belonging and cultural exchange among travellers and hosts. Their purpose is to enable people to explore new places, immerse themselves in different cultures, and build connections with local communities while offering hosts an opportunity to share their spaces and stories. By facilitating peer-to-peer hospitality, Airbnb aims to make travel more accessible, authentic, and enriching for people from all walks of life, while contributing to economic opportunities and sustainable tourism in various destinations.

Benefits

  • Comprehensive health plans

  • Paid volunteer time

  • Healthy food and snacks

  • Generous parental and family leave

  • Learning and development

  • Annual travel and experiences credit

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