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Platform Product Manager, Agent Tools Platform



28d ago

  • Job
    Senior & Expert Level
  • Product
  • $192K - $235K

AI generated summary

  • You need 8+ years of global product management experience, technical expertise, platform migration skills, and strong communication and collaboration abilities. Familiarity with Salesforce and operations tools is crucial. Be strategic, proactive, and a natural leader.
  • You will define product vision, prioritize work, develop roadmap, lead cross-functional teams, evaluate opportunities, leverage data, present updates, and coordinate with various teams to drive operational efficiency at Airbnb.


  • 8+ years product management and product development experience in a Global Operations environment
  • 2+ years of technical product management
  • Experience with large scale platform migration initiatives
  • BA/BS degree preferred. Concentration in Computer Science or a related technical discipline is preferred, not required
  • Prior PM or engineering experience in the Tooling Platform space
  • Customer support or fraud, risk, safety product experience preferred
  • Experienced in both building custom solutions and launching integrations with 3rd party products and technologies
  • Familiarity with Salesforce preferred
  • Deep understanding of software development and integrations that serve operations teams
  • Exceptional collaboration, partnership and influencing skills with the ability to work in a global environment across multiple locations and time zones to drive consensus across teams
  • Outstanding written and verbal communication ability to a diverse stakeholder audience, including a global team of C-level executives, product, and technical stakeholders
  • More than comfortable in an ambiguous matrixed organization
  • Strategic platform and systematic thinker who can balance big picture strategy with detailed, flawless execution and impact delivery
  • Self-motivated and proactive, with demonstrated creative and critical thinking capabilities
  • Innate capability to, directly and indirectly, lead teams through success


  • Define and execute on a robust product vision and roadmap for Airbnb operations that will drive fair, efficient, and consistent resolution for the Airbnb Community at global scale.
  • Prioritize work based on inputs from many stakeholders, while being flexible to iterate/change
  • Define goals and success with clearly measurable objectives and key results by partnering with other cross functional leaders in Trust, CS, Payments, and Homes, while keeping it up to date and relevant
  • Develop key interdependent roadmap sequencing across all Platform Ops Teams
  • Communicate concisely and influence outcomes
  • Maintain product backlog and the product roadmap. Own prioritization process of product solutions based on business value and customer impact
  • Lead a cross-functional working group of engineers, data scientists, designers, operations experts, policy experts and product managers to ensure alignment on vision and strategy
  • Evaluate new product opportunities and bring forward proposals (buy, build, partner solutions) for new capabilities with data and users at the forefront
  • Leverage and instrument data-driven experimentation and measurement frameworks
  • Present product roadmap and status to the business and Airbnb leadership on an ongoing basis
  • Closely coordinate with cross-functional Global Operations, Policy, Product, and Shared Services (content, workflow, training) teams to ensure alignment, clear dependencies, and streamlined execution and launches


What is the main responsibility of the Platform Product Manager for Agent Tools Platform?

The main responsibility of the Platform Product Manager for Agent Tools Platform is to lead the vision, strategy, and execution of the Agent Tools Platform roadmap for Airbnb.

Who will the Platform Product Manager be responsible for supporting with the Agent Tools Platform?

The Platform Product Manager will be responsible for the products, tooling, and platforms that support the thousands of globally distributed investigators and agents at Airbnb.

What level of experience is required for this Platform Product Manager role?

This role requires an experienced product manager who can drive the vision, strategy, and execution of the Agent Tools Platform roadmap for Airbnb.

Airbnb is a community based on connection and belonging.

Travel & Leisure
Founded Year

Mission & Purpose

Airbnb is an online platform that connects travellers with unique lodging options and experiences offered by hosts worldwide. The company allows hosts to rent out their properties, whether it's a spare room, an entire house, or even an unusual accommodation like a treehouse or boat, to travellers seeking a more personalised and local experience. Airbnb's ultimate mission is to create a world where anyone can belong anywhere, fostering a sense of belonging and cultural exchange among travellers and hosts. Their purpose is to enable people to explore new places, immerse themselves in different cultures, and build connections with local communities while offering hosts an opportunity to share their spaces and stories. By facilitating peer-to-peer hospitality, Airbnb aims to make travel more accessible, authentic, and enriching for people from all walks of life, while contributing to economic opportunities and sustainable tourism in various destinations.


  • Comprehensive health plans

  • Paid volunteer time

  • Healthy food and snacks

  • Generous parental and family leave

  • Learning and development

  • Annual travel and experiences credit