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Platform Solutions - Enterprise Partnerships - Payments & Reconciliations - Associate - Hyderabad

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Goldman Sachs

16d ago

  • Job
    Full-time
    Senior Level
  • People, HR & Administration
    Banking & Finance
  • Hyderabad, +1

AI generated summary

  • You need banking knowledge, familiarity with US regulations, strong analytical and problem-solving skills, detail-oriented, and 5-8 years in operations management. Proficiency in Microsoft Office is preferred.
  • You will manage payment processes, ensure compliance with banking regulations, investigate accounting issues, enhance controls, and communicate with stakeholders while delivering client service.

Requirements

  • Understanding of basic banking, check payments, wires and ACH and Bill Pay
  • Comfortable working and communicating with multiple stakeholders at different levels
  • Familiarity with US banking regulations such as Reg Z, Reg O, Reg V, TILA and ECOA
  • Has a good understanding of CFPB guidelines to meet consumer banking requirements
  • Prepare to gain a comprehensive understanding of a loan/credit product lifecycle and associated payments flows by interacting with multiple firmwide stakeholders such as Global Control, Product Controllers, Treasury and Technology
  • Partner with a team of specialists to deliver top notch client service while ensuring risks are appropriately mitigated
  • Showcase your attention to detail and ability to manage several tasks at once by ensuring all accounting breaks in the books and records are appropriately investigated and resolved, customer communications sent and assigned Payment and Reconciliation cases worked within the specified SLAs
  • Identify processes and controls improvement by leveraging constant evolving tools that can be used to build scalability without introducing new risks
  • Demonstrate basic banking knowledge with an emphasis on lending/credit product
  • Ensure SLAs are met by understanding key performance metrics and communicating upward on drivers
  • Strong analytical skills, and problem-solving ability with a risk and control mentality
  • Ensure a team environment is maintained. Be engaging and motivating
  • Be a point of contact for internal inquiries, process enhancements, and escalations
  • Flexible and able to work under pressure with shifting priorities
  • Graduation or equivalent
  • 5-8 years of people management experience in an operations environment
  • Microsoft office skills desired
  • Good understanding of payments, accounting & ledger posting
  • Familiarity with US banking regulations such as Reg Z, TILA and ECOA
  • Proven analytical skills, problem solving ability and control mentality paired with meticulous attention to detail
  • Ability to take data and analyse into meaningful results

Responsibilities

  • Understanding of basic banking, check payments, wires and ACH and Bill Pay
  • Comfortable working and communicating with multiple stakeholders at different levels
  • Familiarity with US banking regulations such as Reg Z, Reg O, Reg V, TILA and ECOA
  • Has a good understanding of CFPB guidelines to meet consumer banking requirements
  • Prepare to gain a comprehensive understanding of a loan/credit product lifecycle and associated payments flows by interacting with multiple firmwide stakeholders such as Global Control, Product Controllers, Treasury and Technology
  • Partner with a team of specialists to deliver top notch client service while ensuring risks are appropriately mitigated
  • Showcase your attention to detail and ability to manage several tasks at once by ensuring all accounting breaks in the books and records are appropriately investigated and resolved, customer communications sent and assigned Payment and Reconciliation cases worked within the specified SLAs
  • Identify processes and controls improvement by leveraging constant evolving tools that can be used to build scalability without introducing new risks
  • Demonstrate basic banking knowledge with an emphasis on lending/credit product
  • Ensure SLAs are meet by understand key performance metrics and communicate upward on drivers
  • Strong analytical skills, and problem-solving ability with a risk and control mentality
  • Ensure a team environment is maintained. Be engaging and motivating
  • Be a point of contact for internal inquiries, process enhancements, and escalations
  • Flexible and able to work under pressure with shifting priorities

FAQs

What is the role of an Associate in the Payment & Reconciliations team within Platform Solutions?

The Associate will support customers with non-transaction disputes and special handling requests, investigate payment-related issues, ensure compliance with regulations, and work on process improvements to enhance efficiency and effectiveness.

What qualifications are required for this position?

A graduation degree or equivalent is required along with 5-8 years of people management experience in an operations environment. Skills in Microsoft Office are also desired.

Is prior knowledge of banking and payment processes necessary for this role?

Yes, a basic understanding of banking, check payments, wires, ACH, and Bill Pay is preferred, along with familiarity with US banking regulations.

What types of regulations should candidates be familiar with?

Candidates should have familiarity with US banking regulations such as Reg Z, Reg O, Reg V, TILA, ECOA, and have a good understanding of CFPB guidelines.

What skills are important for success in this role?

Strong analytical skills, problem-solving ability, attention to detail, the ability to manage multiple tasks, and effective communication skills with multiple stakeholders are important for success.

What is the work environment like on the Payment & Reconciliation team?

The work environment emphasizes teamwork, partnership, integrity, and a commitment to delivering excellent client service while maintaining compliance and addressing payment-related issues.

How does this role contribute to customer satisfaction?

The Associate ensures timely resolution of customer disputes related to payments, statements, fees, and rewards, which directly contributes to overall customer satisfaction.

Is there any focus on process improvement within this role?

Yes, the role involves identifying processes and controls for improvement and leveraging evolving tools to build scalability without introducing new risks.

Are there opportunities for growth and advancement in this position?

Yes, Goldman Sachs is committed to professional growth and offers training and development opportunities for employees in their career journey.

What type of team dynamics can one expect in this role?

The team is made up of individuals with diverse backgrounds and skills who work collaboratively to achieve company goals while maintaining a supportive and motivating environment.

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Goldman Sachs

Finance
Industry
10,001+
Employees
1869
Founded Year

Mission & Purpose

Goldman Sachs is a global investment banking, securities, and investment management firm. They offer a range of financial services to corporations, financial institutions, governments, and individuals. Goldman Sachs' primary activities include investment banking, asset management, securities trading, and providing advisory services. Their ultimate mission is to be a leading global financial institution, providing superior financial expertise and solutions to their clients. The purpose of Goldman Sachs is to help their clients achieve their financial goals, manage risk, and navigate complex markets. They aim to drive economic growth, foster innovation, and create long-term value for their clients, shareholders, and the communities they operate in. Goldman Sachs is committed to upholding the highest standards of integrity, professionalism, and client service, serving as a trusted partner and advisor in the world of finance.

Culture & Values

  • Partnership

    We prioritize collaboration and believe in the strength of the collective, creating a culture that fosters teamwork and belonging in the pursuit of professional and personal growth.

  • Client Service

    We lead with a service mindset, working to earn our clients’ trust and exceed their expectations by understanding and overdelivering on their goals.

  • Integrity

    We hold ourselves accountable to the highest ethical standards, insisting on transparency and vigilance from our people as we learn from our experiences and make decisions that instill a sense of pride in our firm.

  • Excellence

    We aspire to nothing less than excellence, striving for exceptional performance and superior results for our clients, our shareholders, and our communities.

Benefits

  • Holiday and Vacation Policies

    We offer competitive vacation policies based on employee level and office location. This is in addition to any number of statutory and public holidays as determined by each office. We promote time off from work to recharge by providing generous vacation entitlements and a minimum of three weeks expected vacation usage each year.

  • Financial Wellness & Retirement

    The firm provides a number of resources and offerings designed to help our employees achieve their personal financial goals. We assist employees in saving and planning for retirement, offer financial support for higher education, and provide a number of benefits to help employees prepare for the unexpected. We offer live financial education and content on a variety of topics to address the spectrum of employees’ priorities — from buying a home, to navigating market volatility and investments, legacy and estate planning, tax strategies, and will preparation.

  • Health Services

    We offer a medical advocacy service for employees and family members facing critical health situations, and counseling and referral services through the Employee Assistance Program (EAP). We provide Global Medical, Security and Travel Assistance and a Workplace Ergonomics Program. We also offer state-of-the-art on-site health centers in certain offices.

  • Childcare / Family Care

    In some offices, we offer on-site child care centers that provide full-time and emergency back-up care, as well as mother and baby rooms and homework rooms. In every office, we provide advice and counseling services, expectant parent resources and transitional programs for parents returning from parental leave. Adoption, surrogacy, egg donation and egg retrieval stipends are also available.

  • Flexible Working

    Based on manager approval, the following arrangements may be available to help employees meet their personal and family responsibilities: part-time schedules, job sharing, telecommuting, and alternate hours.