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Platform Solutions - Transaction Banking operations - Client Services - Analyst - Bengaluru

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Goldman Sachs

2mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development

AI generated summary

  • You need a Bachelor’s degree, 2+ years in Client Services (Transaction Banking), strong interpersonal and leadership skills, analytic abilities, and excellent communication, prioritization, and organizational skills.
  • You will manage client service experiences, support global Transaction Banking functions, handle payment flow queries, and resolve client issues in payments and account management.

Requirements

  • Bachelor’s degree with 2+ years of professional and relevant experience
  • Experience managing, growing, and developing Client Service teams in Transaction Banking, Payment Processing or FX Middle Office
  • Strong Interpersonal skills and Leadership skills
  • Proficient with key principles of client support and risk management
  • Good understanding of either the FX business including FX Payments or of International Payment Servicing or Transaction Banking Account Management
  • Experience in delivering client service excellence
  • Proven analytical skills, problem solving ability, and a control mentality paired with meticulous attention to detail
  • Excellent communication skills (written and verbal)
  • Leadership and Coaching skills
  • Ability to effectively manage Global Stakeholders
  • Candidate must be proactive, enthusiastic and team oriented
  • Ability to remain composed under pressure
  • Ability to prioritize and make decisions in a fast-paced environment
  • Accuracy and attention to detail
  • Strong written and verbal communication skills
  • Adapt to new changes and new challenges
  • Strong analytical skills
  • Well-developed organizational skills

Responsibilities

  • Manage the Client Service experience as part of the Global Transaction Banking Operations team, delivering client service excellence as we build, launch, deliver and evolve a suite of new Transaction Banking products for our Corporate Clients.
  • Be client service, control and solution orientated as we roll out a significant program of new and enhanced functionality in support of our offering.
  • Support our new Client Service functions globally and help establish, develop, monitor and manage the client service architecture that allows us to deliver this growing suite of Transaction Banking Services.
  • Understand and support the FX Payment Flows and liquidity sourcing that are a key component in delivering our Global Payment offering to our clients. Develop and implement best practice to enable efficient movement of International Payments and the flows, payment schemes and the processes surrounding them.
  • Work with internal teams, strategic partners and clients to manage a range of queries related to payments, accounts, account management, client on-boarding, client issue resolution, payment repairs, firm/customer funding flows and FX unwinds.

FAQs

What is the primary focus of the Platform Solutions team?

The Platform Solutions team focuses on delivering innovative and customer-centered financial products while combining the best qualities of a technology player and a large bank.

What are the main businesses under the Platform Solutions segment?

The main businesses include Transaction Banking, Enterprise Partnerships, Merchant Point-of-Sale Lending, and ETF Accelerator.

What does the Transaction Banking Operations team do?

The Transaction Banking Operations team provides support for the full Transaction Banking product offerings, enabling sales, onboarding clients, providing post-go-live service, and supporting the development of new Treasury products and services.

What qualifications are needed for this analyst position?

A Bachelor’s degree with 2+ years of relevant professional experience in Client Service teams within Transaction Banking, Payment Processing, or FX Middle Office is required.

Is leadership experience necessary for this role?

Yes, experience managing and developing Client Service teams in relevant fields is necessary, along with strong interpersonal and leadership skills.

What key skills are preferred for this position?

Preferred skills include leadership and coaching abilities, effective management of global stakeholders, and strong analytical and organizational skills.

What are the core responsibilities of the analyst in Client Services?

The core responsibilities include managing strategic client relationships, resolving exceptions, handling escalated inquiries, and ensuring exceptional client experiences.

What types of services do the Transaction Banking products include?

The services include Deposits, Escrow, Virtual Integrated Accounts, and Global Payments.

Is prior experience in risk management beneficial for this role?

Yes, having a strong focus on risk management and control processes is important in this position to ensure client service excellence.

What type of work environment can candidates expect?

Candidates can expect a dynamic and fast-paced work environment that requires effective prioritization and decision-making skills.

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Goldman Sachs

Finance
Industry
10,001+
Employees
1869
Founded Year

Mission & Purpose

Goldman Sachs is a global investment banking, securities, and investment management firm. They offer a range of financial services to corporations, financial institutions, governments, and individuals. Goldman Sachs' primary activities include investment banking, asset management, securities trading, and providing advisory services. Their ultimate mission is to be a leading global financial institution, providing superior financial expertise and solutions to their clients. The purpose of Goldman Sachs is to help their clients achieve their financial goals, manage risk, and navigate complex markets. They aim to drive economic growth, foster innovation, and create long-term value for their clients, shareholders, and the communities they operate in. Goldman Sachs is committed to upholding the highest standards of integrity, professionalism, and client service, serving as a trusted partner and advisor in the world of finance.

Culture & Values

  • Partnership

    We prioritize collaboration and believe in the strength of the collective, creating a culture that fosters teamwork and belonging in the pursuit of professional and personal growth.

  • Client Service

    We lead with a service mindset, working to earn our clients’ trust and exceed their expectations by understanding and overdelivering on their goals.

  • Integrity

    We hold ourselves accountable to the highest ethical standards, insisting on transparency and vigilance from our people as we learn from our experiences and make decisions that instill a sense of pride in our firm.

  • Excellence

    We aspire to nothing less than excellence, striving for exceptional performance and superior results for our clients, our shareholders, and our communities.

Benefits

  • Holiday and Vacation Policies

    We offer competitive vacation policies based on employee level and office location. This is in addition to any number of statutory and public holidays as determined by each office. We promote time off from work to recharge by providing generous vacation entitlements and a minimum of three weeks expected vacation usage each year.

  • Financial Wellness & Retirement

    The firm provides a number of resources and offerings designed to help our employees achieve their personal financial goals. We assist employees in saving and planning for retirement, offer financial support for higher education, and provide a number of benefits to help employees prepare for the unexpected. We offer live financial education and content on a variety of topics to address the spectrum of employees’ priorities — from buying a home, to navigating market volatility and investments, legacy and estate planning, tax strategies, and will preparation.

  • Health Services

    We offer a medical advocacy service for employees and family members facing critical health situations, and counseling and referral services through the Employee Assistance Program (EAP). We provide Global Medical, Security and Travel Assistance and a Workplace Ergonomics Program. We also offer state-of-the-art on-site health centers in certain offices.

  • Childcare / Family Care

    In some offices, we offer on-site child care centers that provide full-time and emergency back-up care, as well as mother and baby rooms and homework rooms. In every office, we provide advice and counseling services, expectant parent resources and transitional programs for parents returning from parental leave. Adoption, surrogacy, egg donation and egg retrieval stipends are also available.

  • Flexible Working

    Based on manager approval, the following arrangements may be available to help employees meet their personal and family responsibilities: part-time schedules, job sharing, telecommuting, and alternate hours.