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PM (ATC)

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Virtusa

26d ago

  • Job
    Full-time
    Senior & Expert Level
  • Customer Relations
    People, HR & Administration

AI generated summary

  • You need telecom domain knowledge, strong leadership, performance management experience, fiscal responsibility, client relationship skills, and the ability to foster collaboration and develop team strengths.
  • You will drive customer satisfaction, manage team performance, ensure resource readiness, foster collaboration, handle budgeting, and maintain strong client relationships.

Requirements

  • Telecom domain knowledge and BT process is an mandatory and valua added
  • Generates an inclusive workgroup environment, which encouraged cross-group collaboration
  • Drives technical and professional role readiness across their team
  • Conducts performance management, including coaching, assessing resource impact, rewarding, and disciplining
  • Participates in Area/Sub resource and capacity planning processes, use insights to reskill or adjust resource levels
  • Maintains employee/team readiness by completing all required training and/or certifications
  • Recognizes and develops team members strengths, aligned to capability needs, resulting in strong delivery results
  • Demonstrates and drives valuable customer partner interactions
  • Consistently achieves and frequently surpasses personal and team goals from quarter to quarter
  • Consistently manages areas of fiscal responsibility, staying within budget, and effectively staffing, and managing resources;
  • Communicates vision, business direction, & workgroup core priorities.
  • Client Relationship Management, cross Group Collaboration, Strong Communication Skills
  • Strong interpersonal, presentation and communications skills, competencies
  • Prior people management experience in Consulting or Support teams, Strong Leadership
  • Experience with managing critical and complex customer situations or incidents

Responsibilities

  • The TDM Drives customer satisfaction and services revenue through delivery resource development, direction and guidance
  • Telecom domain knowledge and BT process is an mandatory and valua added
  • Generates an inclusive workgroup environment, which encouraged cross-group collaboration
  • Drives technical and professional role readiness across their team
  • Conducts performance management, including coaching, assessing resource impact, rewarding, and disciplining
  • Participates in Area/Sub resource and capacity planning processes, use insights to reskill or adjust resource levels
  • Maintains employee/team readiness by completing all required training and/or certifications
  • Recognizes and develops team members strengths, aligned to capability needs, resulting in strong delivery results
  • Demonstrates and drives valuable customer partner interactions
  • Consistently achieves and frequently surpasses personal and team goals from quarter to quarter
  • Consistently manages areas of fiscal responsibility, staying within budget, and effectively staffing, and managing resources;
  • Communicates vision, business direction, & workgroup core priorities.
  • Client Relationship Management, cross Group Collaboration, Strong Communication Skills
  • Strong interpersonal, presentation and communications skills, competencies
  • Prior people management experience in Consulting or Support teams, Strong Leadership
  • Experience with managing critical and complex customer situations or incidents

FAQs

What is the primary responsibility of the PM (ATC) role?

The primary responsibility of the PM (ATC) role is to drive customer satisfaction and services revenue through the development and guidance of delivery resources, while ensuring technical readiness and managing team performance.

Is telecom domain knowledge necessary for this position?

Yes, telecom domain knowledge and an understanding of BT processes are mandatory and considered valuable for this position.

What types of management experience are required for this role?

Prior people management experience in Consulting or Support teams is required, along with strong leadership skills.

How does the PM (ATC) engage with clients?

The PM (ATC) demonstrates and drives valuable customer partner interactions, focusing on Client Relationship Management and cross-group collaboration.

What is the management approach towards team performance?

The PM (ATC) conducts performance management, which includes coaching, assessing resource impact, rewarding, and disciplining team members as needed.

Is there a focus on professional development for team members?

Yes, the PM (ATC) recognizes and develops team members' strengths and maintains employee readiness by ensuring all required training and certifications are completed.

What qualities does Virtusa value in its employees?

Virtusa values teamwork, quality of life, professional and personal development, collaboration, and a dynamic environment that nurtures new ideas and fosters excellence.

Does Virtusa promote diversity and equal opportunity?

Yes, Virtusa was founded on principles of equal opportunity and does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by law.

How does the PM (ATC) contribute to achieving goals?

The PM (ATC) consistently achieves and frequently surpasses personal and team goals from quarter to quarter, while managing fiscal responsibilities effectively within budget.

What skills are important for this position?

Strong communication skills, interpersonal skills, presentation skills, and the ability to manage complex customer situations are important for the PM (ATC) role.

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Virtusa

Business transformation that lasts starts with Engineering First.

Technology
Industry
10,001+
Employees
1996
Founded Year

Mission & Purpose

Virtusa Corporation provides digital engineering and technology services to Forbes Global 2000 companies worldwide. Our Engineering First approach ensures we can execute all ideas and creatively solve pressing business challenges. With industry expertise and empowered agile teams, we prioritize execution early in the process for impactful results. We combine logic, creativity and curiosity to build, solve, and create. Every day, we help clients engage with new technology paradigms, creatively building solutions that solve their most pressing business challenges and move them to the forefront of their industry.