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PMO Manager, Workvivo - Cork

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Zoom

22d ago

  • Job
    Full-time
    Senior Level
  • Consulting
    Business, Operations & Strategy
  • Cork

AI generated summary

  • You must have client-facing experience in SaaS, strong project management skills, excellent communication, ability to build trust, and a data-driven approach to enhance processes.
  • You will establish governance frameworks, create delivery processes, analyze project data for trends, assist senior management, ensure high standards in CX, and collaborate with management and sales teams.

Requirements

  • Experience of client-facing experience in a high-performance SaaS, consulting or services company
  • Demonstrate technical proficiency in project management, execution, and delivery
  • Have excellent report writing and communications skills
  • Able to communicate with authority to multiple audiences, including senior leadership
  • Able to build relationships and drive trust with internal teams
  • Able to set up ongoing procedures to collect and review information as needed
  • Able to leverage data-driven insights to refine project management and operations processes and enhance overall performance

Responsibilities

  • You’ll be in charge of setting up a governance framework to help the CX Organization achieve its goals and outcomes.
  • By creating processes, tools and methods to ensure projects are delivered.
  • Regularly, you will review project data to spot trends, capture lessons learned and drive improvement for better efficiency.
  • You will also be assisting senior management to help with smooth operations.
  • As PMO Manager, you'll make sure everyone in the CX organization meets our high standards and keeps customer satisfaction high.
  • You’ll work closely with CX Management and the Sales Partners team.

FAQs

What is the primary responsibility of the PMO Manager at Workvivo?

The primary responsibility is to set up a governance framework to help the CX Organization achieve its goals, create processes, tools, and methods to ensure project delivery, and review project data for trends and improvements.

What type of experience is required for the PMO Manager role?

Candidates should have client-facing experience in a high-performance SaaS, consulting, or services company, along with technical proficiency in project management.

Will the PMO Manager be working independently or as part of a team?

The PMO Manager will be part of the Workvivo CX Operations team, collaborating closely with CX Management and the Sales Partners team.

What kind of communication skills are expected from the PMO Manager?

The PMO Manager should have excellent report writing and communication skills, able to communicate with authority to multiple audiences, including senior leadership.

How does Workvivo approach work styles?

Workvivo has a structured hybrid approach centered around offices and remote work environments, with the specific work style for each role indicated in the job description.

What benefits does Workvivo offer its employees?

Workvivo offers a variety of perks and benefits focused on maintaining physical, mental, emotional, and financial health, supporting work-life balance, and contributing to the community.

Is diversity and inclusion a priority at Workvivo?

Yes, Workvivo values the unique contributions of all employees and is committed to creating a diverse and inclusive workplace where all perspectives are respected.

What is the focus of the CX Operations team at Workvivo?

The CX Operations team focuses on delivering top-notch customer experiences across various areas, including Strategic Customers, Support, Onboarding, and Customer Success.

How does the PMO Manager contribute to project management and operations?

The PMO Manager is responsible for leveraging data-driven insights to refine project management and operations processes, driving overall performance improvements.

Are accommodations available for applicants with disabilities?

Yes, applicants requiring reasonable accommodations due to a qualifying medical disability can submit an Accommodations Request Form, and someone from the team will reach out to assist them.

Bringing the world together, one connection at a time.

Technology
Industry
5001-10,000
Employees
2011
Founded Year

Mission & Purpose

Zoom is a leading provider of video communication and collaboration solutions. Their platform allows people to connect and communicate remotely through high-quality video and audio conferencing, online meetings, webinars, and virtual events. With a user-friendly interface and robust features, Zoom enables individuals and organisations to stay connected, collaborate effectively, and engage with others regardless of their location. Zoom's ultimate mission is to make video communications frictionless and accessible to everyone, empowering people to connect, communicate, and collaborate seamlessly across the globe.

Benefits

  • Employee Stock Purchase Plan (ESPP)

  • Long-Term Sickness & Disability: 75% of basic annual salary after 13 weeks of incapacity

  • Cash Plan: reimbursement for out-of-pocket expenses relating to healthcare needs such as dental and optical

  • Private Medical (fully medically underwritten): includes inpatient, outpatient, and virtual GP services. This plan includes Vitality Wellness and discount programs.

  • Employee Assistance Program (EAP) including emotional support, financial resources and legal guidance