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POMELLATO Concession Manager

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Kering

12d ago

  • Job
    Full-time
    Senior Level
  • Sales & Business Development
    Hospitality & Retail
  • Paris
  • Quick Apply

AI generated summary

  • You have strong experience in luxury customer service, excellent communication skills, negotiation abilities, and a positive, team-oriented attitude. Fluency in English and French is mandatory.
  • You will manage sales, coach teams, resolve client issues, maintain store standards, oversee stock, promote events, and cultivate client relationships to achieve business goals.

Requirements

  • Strong experience in the same position, gained in a very customer service focused environment, and with a genuine passion for luxury
  • Communication skills and Interpersonal sensitivity
  • Negotiation and Customer orientation
  • Integrity and Entrepreneurial approach
  • Positive attitude, enthusiastic and team leader; well-integrated in the social environment in order to develop and maintain effective relationships
  • networking
  • Knowledge of French and English is mandatory, another language would be considered a plus

Responsibilities

  • Manage the boutique in order to achieve sales objectives and KPI’s, ensuring to spend most of the time on the shop floor with sales team and clients
  • Concur to the definition of action plans related to the mystery shopping results and ensure their implementation
  • Coach constantly sales teams on extraordinary service, selling skills and attitude to deliver an unique shopping experience
  • Resolve client concerns/disputes/complains while assuring the client satisfaction is pursued
  • Ensure the ethical behavior of the store team and integrity towards the client
  • Ensure the participation of the store teams to trainings in order to develop their knowledge on different topics (collections, selling techniques, brand and inspiration stories, security…)
  • Partner with sales trainers in all trainings implementation plans and follow up
  • Be proactive in recruiting new customers, promoting and creating events in order to generate new business opportunities. Actively participate and involve sales teams in social events
  • Constantly cultivate relationships with clients, in store and outside the store
  • Implement client database activities, as per marketing guidelines
  • Be responsible for the good maintenance, appearance and safe environment of the corner highlighting maintenance issues according to guidelines
  • Be responsible for the good functioning of the store in terms of product assortment and visual merchandising, monitoring the store stock and guaranteeing the respect of display guidelines
  • Ensure that the sales teams’ grooming is always up to standards
  • Be responsible for the store stock, ensuring to efficiently and effectively manage it according to KPI’s
  • Supervise After Sales Service activities and requests
  • Ensure a strong knowledge of the relevant market: competitions, events, products and pricing
  • Related to their environment (city/street/mall/dept store) guarantee profound knowledge on brand locations, events and marketing activities

FAQs

What is the main responsibility of the Concession Manager?

The main responsibility of the Concession Manager is to achieve sales objectives and build a highly motivated sales team to deliver exceptional service to customers at the Pomellato Corner located in Gallerie La Fayette, Paris.

Is prior experience required for this position?

Yes, strong experience in a similar position, particularly in a customer service-focused environment with a passion for luxury, is required.

What languages are necessary for this role?

Knowledge of French and English is mandatory, and an additional language would be considered a plus.

What type of training will the sales teams receive?

Sales teams will participate in trainings to develop their knowledge on various topics such as collections, selling techniques, brand stories, and security.

Is there an emphasis on customer relationship management?

Yes, the Concession Manager is expected to actively cultivate relationships with clients both in-store and outside.

What are the working hours for this position?

This position is full-time, with specific working hours to be determined in line with the store's operational needs.

What are the growth opportunities within the company?

Pomellato emphasizes talent development and internal mobility, offering possibilities for employees to learn, grow, and reach their full potential.

Are there any diversity and inclusion commitments?

Yes, Pomellato is committed to building a diverse workforce and welcomes applications from all qualified candidates, regardless of their background.

How does the Concession Manager handle client concerns?

The Concession Manager is responsible for resolving client concerns, disputes, and complaints, ensuring client satisfaction is prioritized.

What is the start date for this position?

The start date for this position is scheduled for October 15, 2024.

Kering

Retail Luxury Goods and Jewelry

Retail & Consumer Goods
Industry
10,001+
Employees
1963
Founded Year

Mission & Purpose

Kering is a global luxury group based in the UK that operates a portfolio of iconic luxury fashion, accessories, and lifestyle brands. Their ultimate mission is to empower imagination and creativity while fostering sustainable and responsible growth within the luxury industry. Kering's purpose revolves around promoting innovation, craftsmanship, and artistic expression in the world of fashion and luxury goods, while also driving positive change in terms of environmental and social sustainability. Through their brands, Kering aims to offer exceptional products and experiences while leading the way towards more ethical and sustainable practices in the luxury sector.