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POMELLATO Deputy Store Manager - Malpensa Airport

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Kering

2mo ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
  • Milan
  • Quick Apply
    6d left

AI generated summary

  • You need strong leadership experience in luxury travel retail, excellent communication skills, an entrepreneurial mindset, a customer-oriented approach, and fluency in English and Italian.
  • You will support sales goals, coach the team, manage client relations, oversee store operations, ensure compliance, and enhance customer experiences while maintaining strong relationships with stakeholders.

Requirements

  • Strong experience in a similar leadership role, ideally within a Travel Retail or airport-based luxury retail environment.
  • Exceptional team management and leadership skills.
  • Strong communication and negotiation skills, with the ability to build and maintain relationships with SEA airport management and key stakeholders.
  • Entrepreneurial mindset with the ability to identify business opportunities and implement effective solutions.
  • Customer-oriented approach, with a passion for luxury retail and high standards of service.
  • Positive attitude, enthusiastic, and a strong team leader.
  • Residence near Malpensa Airport is preferred to ensure flexibility in store coverage and operational needs.
  • Fluent in English and Italian.

Responsibilities

  • Support the Store Manager in achieving sales objectives and KPIs, ensuring a strong presence on the shop floor to guide the sales team and engage with clients.
  • Collaborate on action plans based on mystery shopping results and ensure their execution.
  • Coach and motivate the sales team to deliver extraordinary service, enhance selling skills, and create a unique shopping experience.
  • Address and resolve client concerns, disputes, and complaints to ensure customer satisfaction.
  • Uphold the ethical behavior of the team and maintain integrity towards clients.
  • Lead, motivate, and develop the store team to ensure high performance and a collaborative work environment.
  • Facilitate team participation in training programs to develop knowledge on collections, selling techniques, brand inspiration, and security.
  • Partner with sales trainers to implement training plans and ensure effective follow-up.
  • Provide daily support and coaching to team members, fostering a positive and goal-driven atmosphere.
  • Build and nurture long-term relationships with clients both in-store and through external outreach.
  • Proactively recruit new clients and organize events to generate business opportunities, involving the team in social and promotional activities.
  • Implement and manage client database activities in line with marketing guidelines to enhance customer loyalty.
  • Develop and maintain strong relationships with SEA airport management and key stakeholders to ensure smooth store operations and compliance with airport regulations.
  • Oversee the store's maintenance, appearance, and safe environment, reporting any maintenance issues as needed.
  • Support visual merchandising and stock management to ensure an optimal product assortment aligned with display guidelines.
  • Monitor team grooming standards to reflect the brand’s image.
  • Manage stock efficiency and accuracy, ensuring alignment with KPIs.
  • Ensure store compliance with airport security procedures and operational regulations.
  • Stay informed about the luxury market, including competitors, events, products, and pricing trends.
  • Maintain a deep understanding of the brand's positioning, locations, and marketing activities within the local airport retail environment.
  • Leverage previous experience in Travel Retail or airport-based stores to optimize business strategies.

FAQs

What is the primary responsibility of the Deputy Store Manager at Pomellato?

The primary responsibility of the Deputy Store Manager is to assist the Store Manager in achieving business objectives, ensuring smooth operations, driving sales, and delivering exceptional customer service while supporting team development.

Is prior experience in Travel Retail required for this position?

Yes, strong experience in a similar leadership role, ideally within a Travel Retail or airport-based luxury retail environment, is required for this position.

What type of training and development opportunities does Pomellato offer?

Pomellato offers training programs to develop knowledge on collections, selling techniques, brand inspiration, and security, as well as opportunities for internal mobility to foster employee growth.

What language skills are necessary for this role?

Fluency in English and Italian is required for the Deputy Store Manager position.

How does the Deputy Store Manager contribute to team management?

The Deputy Store Manager leads, motivates, and develops the store team to ensure high performance, facilitates training participation, and provides daily coaching and support.

Are there specific client relationship management responsibilities for this role?

Yes, the Deputy Store Manager is responsible for building and nurturing long-term relationships with clients, proactively recruiting new clients, and organizing events to generate business opportunities.

What is the preferred location for candidates applying for this position?

Candidates who reside near Malpensa Airport are preferred to ensure flexibility in store coverage and operational needs.

What does the role involve in terms of store operations and compliance?

The role involves overseeing the store's maintenance, appearance, ensuring compliance with airport regulations, managing stock efficiency, and supporting visual merchandising.

What qualities does Pomellato value in a candidate for this position?

Pomellato values strong leadership skills, exceptional communication abilities, an entrepreneurial mindset, a customer-oriented approach, a positive attitude, and enthusiasm for luxury retail in candidates for this position.

When is the expected start date for the Deputy Store Manager position?

The expected start date for the Deputy Store Manager position is March 31, 2025.

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Kering

Retail Luxury Goods and Jewelry

Retail & Consumer Goods
Industry
10,001+
Employees
1963
Founded Year

Mission & Purpose

Kering is a global luxury group based in the UK that operates a portfolio of iconic luxury fashion, accessories, and lifestyle brands. Their ultimate mission is to empower imagination and creativity while fostering sustainable and responsible growth within the luxury industry. Kering's purpose revolves around promoting innovation, craftsmanship, and artistic expression in the world of fashion and luxury goods, while also driving positive change in terms of environmental and social sustainability. Through their brands, Kering aims to offer exceptional products and experiences while leading the way towards more ethical and sustainable practices in the luxury sector.