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Porter

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Hilton

7d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Melbourne

AI generated summary

  • You must be outgoing, well-presented, physically capable, responsive to guest needs, and hold a dual Manual & Automatic Australian Driver’s License.
  • You will engage with guests, manage luggage, valet park cars, arrange taxis, and assist other hotel departments as needed to create memorable experiences.

Requirements

  • You will be outgoing, enthusiastic & welcoming!
  • Have excellent personal presentation
  • Ability to lift heavy objects
  • Commitment to respond to guest requests and deliver high levels of service
  • Australian Driver’s License (dual Manual & Automatic required)

Responsibilities

  • Engage with our guests to create lasting memories
  • Retrieve and manage guest luggage
  • Valet park guest cars and maintain accurate records of vehicles in the hotel’s care
  • Arrange and assist guests with taxis
  • Support other hotel departments when required

FAQs

What is the primary role of a Porter at Hilton Melbourne Little Queen Street?

The primary role of a Porter is to be the welcoming face of the hotel, performing valet parking duties, managing guest luggage, assisting with transportation arrangements, and providing information about local attractions.

What qualities are we looking for in a Porter?

We are looking for an outgoing, enthusiastic, and welcoming individual with excellent personal presentation, the ability to lift heavy objects, and a commitment to delivering high levels of service to guests.

Is a driver's license required for the Porter position?

Yes, a valid Australian Driver’s License (with both Manual & Automatic categories) is required for this position.

What are the working conditions for the Porter role?

The Porter role involves engaging with guests, retrieving and managing luggage, valet parking cars, and supporting other hotel departments as needed, all while delivering high standards of service.

Does Hilton provide training and development opportunities?

Yes, Hilton offers free access to growth and development opportunities from prestigious providers, including Harvard University and LinkedIn Learning.

What benefits can employees expect when working at Hilton?

Employees can expect worldwide travel discounts for themselves and their friends and family, access to Employee Assistance Programs for mental and physical wellbeing, and a work culture that fosters personal growth and wellbeing.

How does Hilton rank in terms of workplace environment?

Hilton has ranked as the #1 hospitality company in Australia by the Great Places to Work institute for the past four years and is ranked #2 across all industries in 2024.

Are there physical demands for the Porter position?

Yes, the Porter position requires the ability to lift heavy objects as part of managing guest luggage and performing other physical tasks.

What can I expect in terms of team culture at Hilton?

You can expect a supportive team culture that prioritizes personal wellbeing, a commitment to making time for what matters most, and opportunities for career development.

An official account for Hilton, a leading global hospitality company filling the earth with light & warmth since 1919.

Travel & Leisure
Industry
10,001+
Employees
1919
Founded Year

Mission & Purpose

Hilton is a global hospitality company that operates a chain of hotels and resorts worldwide. They provide accommodation and services for travellers and guests, offering a range of options from luxury to budget-friendly hotels. Hilton's ultimate mission is to be the most hospitable company in the world, aiming to deliver exceptional guest experiences and create memorable moments for their customers. Their purpose is to provide a welcoming and comfortable environment where guests can relax, enjoy their stay, and feel cared for during their travels. They strive to offer consistent quality across their properties, with a focus on outstanding service, amenities, and personalised experiences to ensure guests feel valued and satisfied.

Benefits

  • Health & Welfare Benefit Plans

  • Retirement Savings Program

  • Mental Wellness Support

  • Flexible Schedules

  • Access to your pay when you need it ​​​​​​​through DailyPay