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Porter / Bellman | Waldorf Astoria Amsterdam

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Hilton

10d ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Hospitality & Retail
  • Amsterdam

AI generated summary

  • You should have a positive attitude, strong communication skills, flexibility, ability to work under pressure, and prior hotel experience, along with commitment to guest service and excellent grooming standards.
  • You will provide exceptional guest service, manage luggage, assist with room moves, ensure public areas are pristine, and communicate effectively with staff and security throughout your shift.

Requirements

  • Positive attitude and communication skills
  • Ability to work flexible hours
  • Ability to work under pressure
  • Ability to work on own and as part of a team
  • Commitment to respond to Guest requests and deliver high levels of service
  • Excellent grooming standards
  • Previous experience in similar role
  • Previous experience working within a hotel

Responsibilities

  • Ensure laundry support is provided when required, complete with all wash cycles, folding and storage
  • Offer consistent, high standard service and assistance to Guests and maintain a lobby presence that offers courteous and attentive service
  • Ensure that individual customers and Groups receive fast, efficient and friendly service
  • Ensure that either the Head Porter or Concierge Supervisor on duty are kept fully aware of any relevant feedback from either the customers or other departments
  • Ensure messages and faxes are regularly delivered throughout the day
  • Assist with room moves and luggage deliveries and man the Front Door, following all standard operating procedures
  • Ensure the effective handling and storing of long-term and short-term luggage for arriving/departing Guests and clients
  • Maintain public areas and all equipment in immaculate condition
  • Communicate with Security regarding any unattended luggage
  • Greet all guests in public areas and rooms in a warm manner

FAQs

What are the primary responsibilities of a Porter/Bellman at Waldorf Astoria Amsterdam?

The primary responsibilities include providing exceptional customer service, handling laundry support, transferring and storing luggage, maintaining a presence in the lobby, assisting with room moves, delivering messages, and maintaining public areas and equipment.

Is previous experience required for this position?

While not mandatory, previous experience in a similar role or within a hotel is advantageous for candidates applying for the Porter/Bellman position.

What skills are required for a successful Porter/Bellman?

Required skills include a positive attitude, strong communication abilities, flexibility in working hours, capability to work under pressure, teamwork, commitment to guest service, and excellent grooming standards.

What is the work environment like at Hilton?

Hilton offers a dynamic and inclusive work environment, where Team Members are at the heart of delivering exceptional hospitality experiences.

Will I be required to manage guest luggage regularly?

Yes, managing guest luggage efficiently, including long-term and short-term storage, is a key responsibility of the Porter/Bellman role.

Are there opportunities for career growth within Hilton?

Yes, Hilton is dedicated to providing advancement opportunities and personal growth for its Team Members within the hospitality industry.

How does Hilton ensure exceptional guest experiences?

Hilton focuses on a vision to create remarkable hospitality experiences by uniting Team Members to embody the values of light and warmth in service to guests.

What are the working hours for this position?

The Porter/Bellman position requires the ability to work flexible hours, including potentially varied shifts based on hotel needs.

Is there a uniform or specific grooming standard for this role?

Yes, maintaining excellent grooming standards is a requirement for all Porter/Bellman Team Members at Hilton.

How does the Porter/Bellman contribute to guests’ first impressions?

The Porter/Bellman plays a vital role in creating first impressions through warm greetings, courteous service, and maintaining a welcoming lobby presence for guests.

An official account for Hilton, a leading global hospitality company filling the earth with light & warmth since 1919.

Travel & Leisure
Industry
10,001+
Employees
1919
Founded Year

Mission & Purpose

Hilton is a global hospitality company that operates a chain of hotels and resorts worldwide. They provide accommodation and services for travellers and guests, offering a range of options from luxury to budget-friendly hotels. Hilton's ultimate mission is to be the most hospitable company in the world, aiming to deliver exceptional guest experiences and create memorable moments for their customers. Their purpose is to provide a welcoming and comfortable environment where guests can relax, enjoy their stay, and feel cared for during their travels. They strive to offer consistent quality across their properties, with a focus on outstanding service, amenities, and personalised experiences to ensure guests feel valued and satisfied.

Benefits

  • Health & Welfare Benefit Plans

  • Retirement Savings Program

  • Mental Wellness Support

  • Flexible Schedules

  • Access to your pay when you need it ​​​​​​​through DailyPay