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Post Office Counter Manager

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WHSmith

6d ago

  • Job
    Full-time
    Mid & Senior Level
  • Sales & Business Development
    Hospitality & Retail
  • Bristol

AI generated summary

  • You need retail management experience, familiarity with financial products, ability to meet targets, skills in coaching, and a hands-on approach to support your team effectively.
  • You will lead a customer-focused team, drive sales growth, ensure compliance, manage performance, support recruitment and training, and collaborate on cost savings and sales opportunities.

Requirements

  • - Retail (or similar) experience in a management or leadership role, preferably with experience of dealing with financial products or high-value cash transactions
  • - Experience in supporting delivery of store goals, including maximising sales, controlling shrink and knowledge of P&L accounts
  • - Previous experience of working to and achieving stretching targets within tight budgets
  • - Ability to coach and mentor the team to improve performance
  • - Experience of proactively leading from the front, getting stuck in, and helping your team on the shop floor

Responsibilities

  • Creating a customer service led culture which is always seeking to improve performance and to deliver a professional, friendly service to all customers
  • Getting involved with the store team to maximise opportunities to grow sales and increase footfall throughout the Post Office and Store
  • Ensuring the branch is fully compliant with current legislation and Post Office Ltd. compliance and training requirements
  • Guiding and inspiring the team to achieve both personal and branch targets including sales, shrink, waste, cash loss and staff costs in an environment that encourages growth and inclusivity
  • Working closely with the Cluster Manager to identify cost savings and sales opportunities through consideration of the Profit & Loss statement
  • Supporting the Cluster Manager with employee lifecycle from recruitment to appraisals, training and disciplinary procedures

FAQs

What is the main role of a Post Office Counter Manager?

The main role of a Post Office Counter Manager is to motivate and inspire a team of counter assistants to provide exceptional customer service, meet business goals, and ensure the security of both cash and postal items within the WH Smith store.

What kind of experience is required for this position?

Retail or similar experience in a management or leadership role is preferred, especially experience dealing with financial products or high-value cash transactions.

What are the working hours for this position?

The working hours for this position are 39 hours per week, and it is a full-time role.

Is previous experience in achieving targets important for this role?

Yes, previous experience of working to and achieving stretching targets within tight budgets is important for this role.

How does WHSmith reward its employees?

WHSmith rewards its employees with a competitive salary, pension scheme, 33 days of holidays (including bank holidays), employee discounts of up to 50%, and a range of deals from retail partners.

What is the shift pattern for this job?

The shift pattern for this job is flexible, excluding nights.

Where is the Post Office located for this position?

The Post Office for this position is located in the Bristol Galleries Store in Avon, UK.

What is the salary range for the Post Office Counter Manager position?

The salary for the Post Office Counter Manager position is up to £27,500.

Is there support available for employee wellbeing?

Yes, WHSmith offers an Employee Assistance Programme to support employees with help and guidance for their physical, mental, or financial wellbeing.

Does WHSmith promote inclusivity in the workplace?

Yes, WHSmith is committed to being an inclusive employer, ensuring that colleagues feel welcome and free to be themselves.

WHSmith

The Global Travel Retailer

Retail & Consumer Goods
Industry
10,001+
Employees
1972
Founded Year

Mission & Purpose

WHSmith is a leading, global travel retailer with a smaller business located on UK high streets. Since 1792, we’ve grown and evolved into a globally recognised brand, and we’re proud to be that air of familiarity people love and trust on their journey, both in life and through life. Today, we have more than 1700 stores in over 30 countries across the globe, serving millions of customers every year, and you’ll find us at airports, railway stations, hospitals and on the high street. Each of our stores and formats is tailored to meet the needs of our customers journeys; we’re the trusted home of travel essentials for the world’s travelling customer. We already operate in over 100 airports around the globe and we’re continuing to expand with a growing presence of WHSmith at international airports, and the expansion of our US businesses – Marshall Retail Group for speciality retail and InMotion, our world-leading digital and tech accessories business in travel locations - into new markets. On the high street, we’ve supported generations of customers on their journeys through life with everything from learning to read, going to school, accessing essential Post Office services to finding a great book. And our fast-growing online brands offer our customers another convenient way to shop, with personalised gifts and cards from FunkyPigeon.com and bestselling books and stationery from WHSmith.co.uk. At the heart of our business are our people and our customers. As a diverse group of over 14,000 colleagues, we are all on the same journey to a better business. Whether our colleagues are based in our stores, our distribution centres or our support centres, we’re committed to providing the opportunity for each and every member of the WHSmith team to be themselves, build their skillset, and progress on their journey with us. That’s why, as we continue our journey, our aim is simple: to make every one of life’s journeys better.