Post Office Counter Manager

WHSmith

Nov 13

Applications are closed

Job
Full-time
Mid & Senior Level
Customer Relations
Hospitality & Retail
Bristol

Requirements

Retail (or similar) experience in a management or leadership role, preferably with experience of dealing with financial products or high-value cash transactions
Experience in supporting delivery of store goals, including maximising sales, controlling shrink and knowledge of P&L accounts
Previous experience of working to and achieving stretching targets within tight budgets
Ability to coach and mentor the team to improve performance
Experience of proactively leading from the front, getting stuck in, and helping your team on the shop floor

Responsibilities

Creating a customer service led culture which is always seeking to improve performance and to deliver a professional, friendly service to all customers
Getting involved with the store team to maximise opportunities to grow sales and increase footfall throughout the Post Office and Store
Ensuring the branch is fully compliant with current legislation and Post Office Ltd. compliance and training requirements
Guiding and inspiring the team to achieve both personal and branch targets including sales, shrink, waste, cash loss and staff costs in an environment that encourages growth and inclusivity
Working closely with the Cluster Manager to identify cost savings and sales opportunities through consideration of the Profit & Loss statement
Supporting the Cluster Manager with employee lifecycle from recruitment to appraisals, training and disciplinary procedures

FAQs

What is the location of the Post Office Counter Manager position?

The position is located in the Bristol Galleries Store in the UK.

What are the working hours for this role?

The working hours for this role are 39 hours per week.

What is the salary range for the Post Office Counter Manager position?

The salary range for this position is from £26,444 to £27,500.

Is this position full-time or part-time?

This position is full-time.

What kind of experience is preferred for this role?

Preferred experience includes retail or similar management experience, especially with financial products or high-value cash transactions.

What responsibilities does the Post Office Counter Manager have regarding the team?

The Post Office Counter Manager is responsible for motivating and inspiring the team to provide exceptional customer service, guiding them to achieve personal and branch targets, and coaching them to improve performance.

Are there any specific qualifications required for this position?

While specific qualifications are not listed, experience in a management or leadership role within retail is preferred.

How does WHSmith support employee well-being?

WHSmith offers an Employee Assistance Programme to support employees with their physical, mental, and financial well-being.

What benefits does WHSmith provide to its employees?

Benefits include a competitive salary, a pension scheme, 33 days of holidays (including bank holidays), employee discounts (up to 50%), and various offers from retail partners.

Is the Post Office Counter Manager position permanent?

Yes, the position is permanent.

WHSmith

The Global Travel Retailer

Retail & Consumer Goods

Industry

10,001+

Employees

1972

Founded Year

Mission & Purpose

WHSmith is a leading, global travel retailer with a smaller business located on UK high streets. Since 1792, we’ve grown and evolved into a globally recognised brand, and we’re proud to be that air of familiarity people love and trust on their journey, both in life and through life. Today, we have more than 1700 stores in over 30 countries across the globe, serving millions of customers every year, and you’ll find us at airports, railway stations, hospitals and on the high street. Each of our stores and formats is tailored to meet the needs of our customers journeys; we’re the trusted home of travel essentials for the world’s travelling customer. We already operate in over 100 airports around the globe and we’re continuing to expand with a growing presence of WHSmith at international airports, and the expansion of our US businesses – Marshall Retail Group for speciality retail and InMotion, our world-leading digital and tech accessories business in travel locations - into new markets. On the high street, we’ve supported generations of customers on their journeys through life with everything from learning to read, going to school, accessing essential Post Office services to finding a great book. And our fast-growing online brands offer our customers another convenient way to shop, with personalised gifts and cards from FunkyPigeon.com and bestselling books and stationery from WHSmith.co.uk. At the heart of our business are our people and our customers. As a diverse group of over 14,000 colleagues, we are all on the same journey to a better business. Whether our colleagues are based in our stores, our distribution centres or our support centres, we’re committed to providing the opportunity for each and every member of the WHSmith team to be themselves, build their skillset, and progress on their journey with us. That’s why, as we continue our journey, our aim is simple: to make every one of life’s journeys better.