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Post Office Counter Manager

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WHSmith

17d ago

  • Job
    Full-time
    Mid Level
  • Customer Relations

AI generated summary

  • You need retail management experience, knowledge of financial products, proven ability to meet targets, skills in coaching, and a hands-on approach to supporting your team on the floor.
  • You will lead customer service initiatives, drive sales and compliance, guide the team to meet targets, manage costs, and support employee processes from recruitment to appraisals.

Requirements

  • Retail (or similar) experience in a management or leadership role, preferably with experience of dealing with financial products or high-value cash transactions
  • Experience in supporting delivery of store goals, including maximising sales, controlling shrink and knowledge of P&L accounts
  • Previous experience of working to and achieving stretching targets within tight budgets
  • Ability to coach and mentor the team to improve performance
  • Experience of proactively leading from the front, getting stuck in, and helping your team on the shop floor

Responsibilities

  • Creating a customer service led culture which is always seeking to improve performance and to deliver a professional, friendly service to all customers
  • Getting involved with the store team to maximise opportunities to grow sales and increase footfall throughout the Post Office and Store
  • Ensuring the branch is fully compliant with current legislation and Post Office Ltd. compliance and training requirements
  • Guiding and inspiring the team to achieve both personal and branch targets including sales, shrink, waste, cash loss and staff costs in an environment that encourages growth and inclusivity
  • Working closely with the Cluster Manager to identify cost savings and sales opportunities through consideration of the Profit & Loss statement
  • Supporting the Cluster Manager with employee lifecycle from recruitment to appraisals, training and disciplinary procedures

FAQs

What is the job title for this position?

The job title is Post Office Counter Manager.

Where is this position located?

This position is located in our Alton Store, Hampshire, UK.

What type of store will I be working in?

You will be working in a Post Office Store within a WH Smith store.

What are the primary responsibilities of a Post Office Counter Manager?

The primary responsibilities include creating a customer service-led culture, maximizing sales, ensuring compliance with legislation, guiding the team to achieve targets, and supporting the Cluster Manager.

What qualifications or experience do I need for this role?

Retail (or similar) experience in a management role, experience with financial products or high-value cash transactions, experience in achieving store goals, and the ability to coach and mentor a team.

What are the working hours for this position?

The working hours are full-time at 39 hours per week, with a flexible shift pattern not including nights.

What is the salary for this position?

The salary for this position is up to £24,944.

What benefits does WHSmith offer its employees?

Benefits include a salary, pension scheme, 33 days of holidays including bank holidays, employee discounts of up to 50%, and access to an Employee Assistance Programme for wellbeing support.

Is this position permanent?

Yes, this position is permanent.

Does WHSmith promote inclusivity in the workplace?

Yes, WHSmith is proud to be an inclusive employer and aims to create an environment where all colleagues feel welcome and can be themselves.

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WHSmith

The Global Travel Retailer

Retail & Consumer Goods
Industry
10,001+
Employees
1972
Founded Year

Mission & Purpose

WHSmith is a leading, global travel retailer with a smaller business located on UK high streets. Since 1792, we’ve grown and evolved into a globally recognised brand, and we’re proud to be that air of familiarity people love and trust on their journey, both in life and through life. Today, we have more than 1700 stores in over 30 countries across the globe, serving millions of customers every year, and you’ll find us at airports, railway stations, hospitals and on the high street. Each of our stores and formats is tailored to meet the needs of our customers journeys; we’re the trusted home of travel essentials for the world’s travelling customer. We already operate in over 100 airports around the globe and we’re continuing to expand with a growing presence of WHSmith at international airports, and the expansion of our US businesses – Marshall Retail Group for speciality retail and InMotion, our world-leading digital and tech accessories business in travel locations - into new markets. On the high street, we’ve supported generations of customers on their journeys through life with everything from learning to read, going to school, accessing essential Post Office services to finding a great book. And our fast-growing online brands offer our customers another convenient way to shop, with personalised gifts and cards from FunkyPigeon.com and bestselling books and stationery from WHSmith.co.uk. At the heart of our business are our people and our customers. As a diverse group of over 14,000 colleagues, we are all on the same journey to a better business. Whether our colleagues are based in our stores, our distribution centres or our support centres, we’re committed to providing the opportunity for each and every member of the WHSmith team to be themselves, build their skillset, and progress on their journey with us. That’s why, as we continue our journey, our aim is simple: to make every one of life’s journeys better.