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Post Office Manager

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Shoppers Drug Mart

Jul 30, 2024

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Quick Apply

AI generated summary

  • You must have strong leadership skills, customer service experience, and proficiency in managing postal operations and staff. Adaptability and attention to detail are essential.
  • You will oversee post office operations, manage staff, ensure customer service excellence, handle financial transactions, and maintain compliance with postal regulations.

Requirements

  • Planning, Judgement and Decision Making
  • Independent thinking and decision making when dealing with issues related to customer’s requests
  • Judgment & decisions would be made based on ability to ask the right questions leading to the appropriate solutions
  • This position requires the ability to act upon tasks and goals outlined by management
  • Experience with retail and cash handling
  • Superior interpersonal skills
  • Efficient time management ability
  • Strong verbal and written communication skills
  • Effective organization and planning skills
  • Commitment to providing exceptional customer service
  • Ability to work flexible shifts which may include nights and weekends

Responsibilities

  • Leads by example and ensures that Post Office staff demonstrate our CORE Values
  • Interviews and recommends final candidates for hiring
  • Ensures Post Office cashiers complies with all Store Standards
  • Trains employees in job functions and provides on-going coaching and instructions
  • Assists with completing performance reviews of Post Office cashier staff in conjunction with the FSM
  • Ensures exceptional customer service is provided beyond expectation
  • Ensures employees present proper image to the public in accordance with Uniform Policy
  • Ensures all loss prevention systems and procedures are performed according to Standards
  • Ensures procedures regarding parcel checks are adhered to

FAQs

What is the primary responsibility of a Post Office Manager at Shoppers Drug Mart?

The primary responsibility of a Post Office Manager is to organize and deliver full service retail postal services, such as courier items, postal boxes, money transfers, and call-in parcels, while maximizing department revenue and customer satisfaction.

What are the key duties and responsibilities of a Post Office Manager?

Key duties include leading by example, interviewing and recommending candidates for hiring, ensuring compliance with store standards, training employees, coaching staff, and assisting with performance reviews.

What is expected regarding customer service in this role?

The Post Office Manager is expected to ensure exceptional customer service beyond expectations and ensure that employees present a professional image in accordance with the Uniform Policy.

How does this position contribute to loss prevention?

The Post Office Manager ensures that all loss prevention systems and procedures are performed according to store standards and that parcel check procedures are adhered to.

What qualifications are necessary for the Post Office Manager position?

Necessary qualifications include strong planning, judgment and decision-making skills, the ability to independently resolve customer requests, and the capacity to execute tasks and goals as outlined by management.

What type of experience should candidates have for this position?

Candidates should have experience in retail and cash handling, strong interpersonal skills, effective time management skills, as well as strong verbal and written communication abilities.

Are there any specific working conditions for the role of Post Office Manager?

Yes, the role requires the ability to work flexible shifts, which may include nights and weekends.

What benefits does Shoppers Drug Mart offer to Post Office Managers?

Benefits include a purchase discount program, flexible and varied schedules, competitive pay, and access to online learning through Academy.

How does Shoppers Drug Mart embrace diversity in its workforce?

Shoppers Drug Mart recognizes Canada’s diversity as an opportunity to better serve communities, striving to reflect this diversity in the products sold, hiring practices, and store culture.

Is accommodation available for applicants with disabilities?

Yes, accommodation is available upon request for applicants and colleagues with disabilities.

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Shoppers Drug Mart

Helping millions of Canadians Live Life Well.

Science & Healthcare
Industry
1001-5000
Employees

Mission & Purpose

Shoppers Drug Mart Corporation is a licensor of full-service retail drug stores operating under the name Shoppers Drug Mart® (Pharmaprix® in Québec). Founded in 1962 by Toronto pharmacist Murray Koffler, we have grown to a national network of more than 1,300 Shoppers Drug Mart/Pharmaprix stores across Canada.