You need experience with retail, cash handling, strong interpersonal skills, time management, organization, and exceptional customer service for our Post Office Manager role at Shoppers Drug Mart.

You will lead a team, ensure exceptional customer service, train staff, manage cashiers, conduct interviews, oversee loss prevention, and maintain post office standards.

Business, Operations & Strategy

Canada

Toronto

Shoppers Drug Mart Corporation is a licensor of full-service retail drug stores operating under the name Shoppers Drug Mart® (Pharmaprix® in Québec). Founded in 1962 by Toronto pharmacist Murray Koffler, we have grown to a national network of more than 1,300 Shoppers Drug Mart/Pharmaprix stores across Canada.

Science & Healthcare

Shoppers Drug Mart

Helping millions of Canadians Live Life Well.

Retail & Consumer Goods

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.Why this role is important?SUMMARY:Responsible for organizing and delivering full service retail postal services (courier items, postal boxes, money transfers, call-in parcels) to Shoppers Drug Mart customers, maximizing department revenue and customer satisfaction.DUTIES &amp; RESPONSIBILITIES:<ul><li>Leads by example and ensures that Post Office staff demonstrate our CORE Values</li><li>Interviews and recommends final candidates for hiring</li><li>Ensures Post Office cashiers complies with all Store Standards</li><li>Trains employees in job functions and provides on-going coaching and instructions</li><li>Assists with completing performance reviews of Post Office cashier staff in conjunction with the FSM</li></ul>CUSTOMER SERVICE:<ul><li>Ensures exceptional customer service is provided beyond expectation</li><li>Ensures employees present proper image to the public in accordance with Uniform Policy</li></ul>LOSS PREVENTION:<ul><li>Ensures all loss prevention systems and procedures are performed according to Standards</li><li>Ensures procedures regarding parcel checks are adhered to</li></ul>QUALIFICATIONS:<ul><li>Planning, Judgement and Decision Making</li><li>Independent thinking and decision making when dealing with issues related to customer’s requests</li><li>Judgment &amp; decisions would be made based on ability to ask the right questions leading to the appropriate solutions</li><li>This position requires the ability to act upon tasks and goals outlined by management</li></ul> EXPERIENCE:<ul><li>Experience with retail and cash handling</li><li>Superior interpersonal skills</li><li>Efficient time management ability</li><li>Strong verbal and written communication skills</li><li>Effective organization and planning skills</li><li>Commitment to providing exceptional customer service</li></ul> WORKING CONDITIONS:<ul><li>Ability to work flexible shifts which may include nights and weekends</li></ul>

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.Why this role is important?SUMMARY:Responsible for organizing and delivering full service retail postal services (courier items, postal boxes, money transfers, call-in parcels) to Shoppers Drug Mart customers, maximizing department revenue and customer satisfaction.DUTIES & RESPONSIBILITIES:Leads by example and ensures that Post Office staff demonstrate our CORE ValuesInterviews and recommends final candidates for hiringEnsures Post Office cashiers complies with all Store StandardsTrains employees in job functions and provides on-going coaching and instructionsAssists with completing performance reviews of Post Office cashier staff in conjunction with the FSMCUSTOMER SERVICE:Ensures exceptional customer service is provided beyond expectationEnsures employees present proper image to the public in accordance with Uniform PolicyLOSS PREVENTION:Ensures all loss prevention systems and procedures are performed according to StandardsEnsures procedures regarding parcel checks are adhered toQUALIFICATIONS:Planning, Judgement and Decision MakingIndependent thinking and decision making when dealing with issues related to customer’s requestsJudgment & decisions would be made based on ability to ask the right questions leading to the appropriate solutionsThis position requires the ability to act upon tasks and goals outlined by management EXPERIENCE:Experience with retail and cash handlingSuperior interpersonal skillsEfficient time management abilityStrong verbal and written communication skillsEffective organization and planning skillsCommitment to providing exceptional customer service WORKING CONDITIONS:Ability to work flexible shifts which may include nights and weekends

Post Office Manager

Requirements

Responsibilities

FAQs

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Shoppers Drug Mart

Mission & Purpose