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Post Office Manager

  • Job
    Senior Level
  • Business, Operations & Strategy
  • Toronto
  • Quick Apply

AI generated summary

  • You need experience with retail, cash handling, strong interpersonal skills, time management, organization, and exceptional customer service for our Post Office Manager role at Shoppers Drug Mart.
  • You will lead a team, ensure exceptional customer service, train staff, manage cashiers, conduct interviews, oversee loss prevention, and maintain post office standards.


  • Planning, Judgement and Decision Making
  • Independent thinking and decision making when dealing with issues related to customer’s requests
  • Judgment & decisions would be made based on ability to ask the right questions leading to the appropriate solutions
  • This position requires the ability to act upon tasks and goals outlined by management
  • Experience with retail and cash handling
  • Superior interpersonal skills
  • Efficient time management ability
  • Strong verbal and written communication skills
  • Effective organization and planning skills
  • Commitment to providing exceptional customer service


  • Leads by example and ensures that Post Office staff demonstrate our CORE Values
  • Interviews and recommends final candidates for hiring
  • Ensures Post Office cashiers complies with all Store Standards
  • Trains employees in job functions and provides on-going coaching and instructions
  • Assists with completing performance reviews of Post Office cashier staff in conjunction with the FSM
  • Ensures exceptional customer service is provided beyond expectation
  • Ensures employees present proper image to the public in accordance with Uniform Policy
  • Ensures all loss prevention systems and procedures are performed according to Standards
  • Ensures procedures regarding parcel checks are adhered to


What are the main responsibilities of a Post Office Manager?

The main responsibilities of a Post Office Manager include organizing and delivering full service retail postal services, maximizing department revenue, ensuring staff compliance with all store standards, training and coaching employees, providing exceptional customer service, and enforcing loss prevention procedures.

What qualifications are needed for a Post Office Manager role?

Qualifications for a Post Office Manager role include strong planning, judgment, and decision-making skills, experience in retail and cash handling, superior interpersonal skills, efficient time management ability, strong communication skills, effective organization and planning skills, and a commitment to providing exceptional customer service.

What are the working conditions for a Post Office Manager?

As a Post Office Manager, you must be able to work flexible shifts, which may include nights and weekends, to ensure the smooth operation of postal services and customer satisfaction.

Helping millions of Canadians Live Life Well.

Science & Healthcare

Mission & Purpose

Shoppers Drug Mart Corporation is a licensor of full-service retail drug stores operating under the name Shoppers Drug Mart® (Pharmaprix® in Québec). Founded in 1962 by Toronto pharmacist Murray Koffler, we have grown to a national network of more than 1,300 Shoppers Drug Mart/Pharmaprix stores across Canada.