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Premier Customer Care Representative

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Fedex

20d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Logistics
  • Delhi

AI generated summary

  • You must possess strong analytical, judgment, planning, organizing, presentation, and problem-solving skills.
  • You will support high-value customers through issue resolution, logistics management, case handling, proactive notifications, and customized reporting while ensuring process efficiency and relationship management.

Requirements

  • Analytical Skills
  • Judgement & Decision Making Skills
  • Planning & Organizing Skills
  • Presentation Skills
  • Problem Solving Skills

Responsibilities

  • Premier Customer Care; Premier Customer Support; All dedicated account desk/ sales solutions support processes for industry verticals and/ or high value customers, execution of solution logistics, tracking & monitoring solutions (including prevention), relationship management, issue resolution; Basic Process Onboarding; Bookings; Case Management; Claims Handling; Execution of Solution Logistics; Inquiry; Issue Resolution; Pro-active Notification; Pro-active Prevention; Relationship Management; Run and Provide Customized Reporting
  • Applies specialist knowledge in performing and reviewing specific processes and procedures within and across departments, to support achievement of divisional and corporate goals. Participates/leads in the design, development and implementation of processes within area of expertise.

FAQs

What are the primary responsibilities of a Premier Customer Care Representative?

The primary responsibilities include providing dedicated support for high-value customers, managing relationships, resolving issues, executing solution logistics, handling case management and claims, onboarding processes, and delivering customized reporting.

What skills are necessary for the Premier Customer Care Representative role?

Necessary skills include analytical skills, judgement and decision-making abilities, planning and organizing capabilities, presentation skills, and problem-solving skills.

Is prior experience required for this position?

While prior experience in customer care or support roles is beneficial, specific requirements may vary, and all qualified applicants are encouraged to apply.

How does FedEx ensure inclusivity in its hiring practices?

FedEx is committed to a diverse, equitable, and inclusive workforce and enforces fair treatment while providing growth opportunities for everyone, irrespective of various characteristics protected by law.

What is FedEx's philosophy regarding its employees and customers?

FedEx's People-Service-Profit philosophy emphasizes the importance of taking care of employees, who in turn deliver exceptional service to customers, leading to profitability that secures the company's future.

How does the company support employee development?

FedEx invests back into the business and its people, providing growth opportunities and a work environment that encourages innovation and high-quality service delivery.

What separates FedEx from other companies in the industry?

FedEx's unique culture and values, which have been foundational since its inception, differentiate it from competitors. While systems and processes can be replicated, the culture is a key competitive advantage.

Are there opportunities for advancement within the company?

Yes, FedEx provides numerous opportunities for career advancement, emphasizing employee growth and development within the organization.

Can you explain the importance of customizable reporting in this role?

Customized reporting is crucial for effectively tracking and monitoring solutions, identifying trends, and providing insights that enhance relationship management and issue resolution efforts.

What does the onboarding process entail?

The onboarding process includes familiarizing new employees with company policies, procedures, and the tools necessary to support customers effectively from day one.

Transportation
Industry
10,001+
Employees
1971
Founded Year

Mission & Purpose

FedEx connects people and possibilities through our worldwide portfolio of shipping, transportation, e-commerce and digital supply chain services. For decades, we’ve been innovating to deliver more for you. Strengthening supply chains with our global network. Simplifying logistics. Enhancing tracking and visibility. And using data from every journey to make your experience better. Our people are the foundation of our success, and FedEx has consistently ranked among the world’s most admired and trusted employers. We inspire our global workforce of more than 575,000 team members to remain absolutely, positively focused on safety, the highest ethical and professional standards, and the needs of their customers and communities.