FAQs
What is the primary responsibility of the Principal Program Lead, International Restaurant Experience?
The primary responsibility is to help preserve and protect the Chick-fil-A brand while entering and operating in countries outside of the United States, focusing on areas such as menu, packaging, service & hospitality, and kitchen equipment.
What qualifications are required for this position?
A Bachelor's degree in a technical discipline or Business Management and at least 6 years of relevant business experience, including 4 years in the restaurant industry.
Is international travel required for this role?
Yes, the position requires the ability to travel up to 25% of the time.
What skills are necessary for this role?
Strong communication skills, the ability to influence and lead cross-functionally, experience in developing and executing project plans, and the ability to manage multiple projects under pressure are necessary.
What are some preferred qualifications for this position?
Preferred qualifications include experience partnering with domestic and international business partners, multi-cultural experience or passion for understanding different cultures, and knowledge of Chick-fil-A’s food preparation and hospitality standards.
How will the Program Lead interact with local teams outside North America?
The Program Lead will serve as the chief liaison with local teams on the rollout strategy of approved changes related to the Restaurant Experience.
Will the Program Lead be responsible for creating and maintaining files related to international markets?
Yes, the Program Lead will be responsible for creating, maintaining, and storing all critical files related to international markets outside North America to ensure clear communication.
What are Key Performance Indicators (KPIs) in this role?
The Program Lead will develop and track IRE Key Performance Indicators (KPIs) to measure the effectiveness of international restaurant experience initiatives.
How does the flexible work model impact this position?
The Flexible Future model allows for a healthy mix of working in person and virtually, fostering collaboration and community within the Chick-fil-A culture.
What is the significance of maintaining confidentiality in this role?
It is important for the Program Lead to commit to maintaining and guarding confidential proprietary company information as appropriate in order to protect the company's interests.