Principal Service Designer

NEC Corporation

1mo ago

Job
Full-time
Senior & Expert Level
Consulting
Design
London

AI generated summary

You must have extensive experience leading complex projects, mentoring teams, advocating for inclusive design, and building strong relationships while navigating constraints and managing stakeholder expectations.
You will lead complex projects, mentor the service design team, advocate for inclusive design, collaborate with stakeholders, and drive new business opportunities while ensuring high-quality outcomes.

Requirements

- You will have led multiple, complex projects working with multi-disciplinary teams across a range of sectors.
- You will contribute to shaping NEC Digital Studio Service Design practice, quality standards, and how our disciplines work together.
- You will support colleagues to embrace the importance of accessible, inclusive, and planet-friendly design.
- Principals at NEC Digital Studio are champions for their practice’s within NECSWS (our parent organisation) and you will advocate for Service Design to grow its presence across the business.
- Principals at NEC Digital Studio direct, and where necessary lead, complex, high-value projects and ensure effective collaboration when working with other disciplines.
- You may also act as a strategic director on long-term partnership frameworks, working with stakeholders to shape multiple projects aligned to the client’s strategy.
- You will be responsible for helping to build and support the service design team; mentoring, line managing and recruiting colleagues whilst ensuring a supportive and productive culture.
- This will include owning the resolution of Human Resources matters, identifying training needs and how they might be fulfilled.
- You will build strong, collaborative relationships with other leaders and teams within NEC Digital Studio, and act as a bridge between leadership, operations, human resources, delivery, practice teams, and other teams across the organisation.
- You will work alongside the NEC Digital Studio Training team to create and deliver training content and promote NEC Digital Studio through internal and external communications and by speaking at conferences and events.
- You will collaborate with colleagues across the business, using your subject matter expertise and experience to scope new opportunities, cost projects, identify and mitigate risk, create proposals and statements of work, and deliver pitches.
- You will plan projects that combine the skills available within the team to deliver great outcomes for our clients and provide fulfilling experiences for our staff with opportunities for them to grow.
- You’re empathetic and inclusive, modelling compassion, humanity and fairness within and beyond NEC Digital Studio.
- You take responsibility for improvement efforts within your team, and give them the autonomy to achieve results.
- You take client and industry forces into account when making recommendations around NEC Digital Studio initiatives, projects, and recruitment.
- You’re highly communicative, speaking on behalf of the community both inside and outside of NEC Digital Studio and empowering teams to understand company strategy.
- You promote and coach on methods of generating ideas, and are highly experienced in managing teams to deliver complex products/services.
- You work openly, surfacing the unsaid leadership discussions and enabling transparency.
- You grow our new business pipeline by finding opportunities to expand teams or work on additional projects with current clients, or by introducing potential new clients.
- You’re highly experienced in crafting complex and high risk projects, and managing stakeholders’ expectations.
- You help colleagues grow by coaching and teaching them in design and leadership skills.
- You lead on the design and implementation of strategy, ensuring business requirements are met.
- You navigate constraints and risks to facilitate decisions.
- You build and leverage a network with current and future influencers and stakeholders.
- You guide people in successfully incorporating user-centred, ethical, inclusive, accessible, and sustainable concepts into their work.
- Our minimum criteria is that you have degree or professional experience that is relevant to Service Design.

Responsibilities

You will have led multiple, complex projects working with multi-disciplinary teams across a range of sectors.
You will contribute to shaping NEC Digital Studio Service Design practice, quality standards, and how our disciplines work together. You will support colleagues to embrace the importance of accessible, inclusive, and planet-friendly design.
Principals at NEC Digital Studio are champions for their practice’s within NECSWS (our parent organisation) and you will advocate for Service Design to grow its presence across the business, and clarify how the practice works with the rest of the business.
Principals at NEC Digital Studio direct, and where necessary lead, complex, high-value projects and ensure effective collaboration when working with other disciplines. You may also act as a strategic director on long-term partnership frameworks, working with stakeholders to shape multiple projects aligned to the client’s strategy.
You will be responsible for helping to build and support the service design team; mentoring, line managing and recruiting colleagues whilst ensuring a supportive and productive culture. This will include owning the resolution of Human Resources matters, identifying training needs and how they might be fulfilled.
You will build strong, collaborative relationships with other leaders and teams within NEC Digital Studio, and act as a bridge between leadership, operations, human resources, delivery, practice teams, and other teams across the organisation. You will work alongside the NEC Digital Studio Training team to create and deliver training content and promote NEC Digital Studio through internal and external communications and by speaking at conferences and events.
Principals at NEC Digital Studio have significant involvement in our new business activities. You will collaborate with colleagues across the business, using your subject matter expertise and experience to scope new opportunities, cost projects, identify and mitigate risk, create proposals and statements of work, and deliver pitches.
Our Principals play a vital role in ensuring that our projects are delivering high quality outcomes and great relationships with our clients. You will plan projects that combine the skills available within the team to deliver great outcomes for our clients and provide fulfilling experiences for our staff with opportunities for them to grow. You will be expected to build rapport and strong relationships with clients, funders, and other key stakeholders to create repeat business and grow our reputation.

FAQs

What is the salary range for the Principal Service Designer position?

The salary range for this position is £59,800 - £75,000, depending on experience and location.

What is the expected attendance in the studio?

The role is hybrid, with an expectation of 50% attendance in our studios.

What type of candidates are you looking for?

We are looking for skilled practitioners with significant experience in delivering service design projects, focusing on evidence-based designs that are inclusive, accessible, and planet-friendly.

What key responsibilities does the Principal Service Designer have?

Responsibilities include leading complex projects, shaping service design practices, mentoring team members, engaging in new business activities, and ensuring high-quality outcomes for clients.

Are there qualifications required for this position?

We welcome applicants from diverse professional backgrounds, but a degree or relevant professional experience in Service Design is required.

What kind of projects will the Principal Service Designer be involved in?

The Principal Service Designer will work on end-to-end service design projects involving multidisciplinary teams across various sectors.

Is there support for professional development?

Yes, all colleagues receive free access to LinkedIn Learning, offering over 15,000 courses covering a wide range of subjects.

What benefits do you offer to employees?

We offer an excellent benefits package, including private medical cover, 25 days paid holiday, life assurance, a group pension plan, and flexible benefits.

Will there be opportunities for mentoring and team support?

Yes, the Principal Service Designer will be responsible for mentoring and building a supportive culture within the service design team.

Is experience in user-centred design important for this role?

Yes, strong knowledge and experience in user-centred design (UCD) is crucial, especially as you will be championing this approach with clients.

NEC Corporation

Consulting

Industry

10,001+

Employees

1899

Founded Year

Mission & Purpose

NEC Corporation is a global leader in the integration of IT and network technologies, offering a wide range of products and services including computing, communications, and electronic devices. The company's ultimate mission is to drive social value creation by delivering innovative solutions that address complex challenges and contribute to a more sustainable and secure society. NEC aims to leverage its technological expertise to enable businesses and communities to thrive, fostering progress through digital transformation and enhancing quality of life. Their purpose is to build a brighter future by solving pressing issues and creating new value through advanced technology and integrated solutions.