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Principal Service Designer

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NEC Corporation

1mo ago

  • Job
    Full-time
    Senior & Expert Level
  • Consulting
    Design
  • London

AI generated summary

  • You should have expertise in user-centered design, research collaboration, strategy facilitation, visual/written communication, prototyping, stakeholder management, and navigating complexity.
  • You will lead complex projects, shape service design practices, mentor teams, advocate for inclusive design, and build client relationships to drive growth and collaboration across NEC Digital Studio.

Requirements

  • User-centred journeys & experiences - You coach teams and stakeholders in the process of designing user-centred services and experiences. You use your knowledge to expand the teams' thinking whilst remaining aligned to client strategies and wider contextual constraints.
  • Research – You can collaborate with User Researchers to direct teams as they plan and conduct research, ensuring that their approach is effective and delivers high quality findings and insights aligned to project outcomes.
  • Strategy & systems thinking – You coach and challenge teams to effectively navigate complex contexts and scenarios. You can facilitate conversations with clients to help them build consensus on strategic direction. You oversee client contacts, working strategically to identify projects and programmes that meet their objectives.
  • Facilitation - You direct teams in the process of designing workshops, guiding on the best approaches to deliver project objectives. You ensure teams are prepared to effectively run sessions and/or present to clients and stakeholders. You’ll take the lead in planning and delivering high value, high risk and/or highly complex meetings, workshops, or processes.
  • Visual communication - You provide creative direction to teams and ensure visual communications are professional, have the intended impact, are accessible and pitched correctly for the target audience.
  • Written communication - You direct and support teams to ensure that written deliverables have the intended impact, are pitched correctly for the target audience and are of the sufficient quality.
  • Recommendation & implementation - You direct teams to consider implementation requirements / next steps for projects and communicate them effectively to the clients. You undertake conversations with clients, supporting them in the planning of their next steps.
  • Prototyping - You direct teams to scope and run prototyping exercises. You ensure that teams are using appropriate and efficient approaches to prototyping and testing. You promote a multidisciplinary approach to designing, building at testing of prototypes.
  • Stakeholder management – you know how to negotiate and guide clients and stakeholders towards positive outcomes that deliver projects within budget.
  • Managing complexity and ambiguity – Services are complex and messy! You’re up for leaping into the unknown, supporting our team members and clients to navigate the uncertainty that comes with service transformation projects.
  • Proactive and autonomous – you can lead the conversation, and look for ways to participate and add value.
  • Qualifications
  • We welcome applicants from all professional backgrounds. We acknowledge that we didn’t all start out as service designers and are proud of the varied expertise amongst our team. Our minimum criteria is that you have degree or professional experience that is relevant to Service Design.

Responsibilities

  • - You will have led multiple, complex projects working with multi-disciplinary teams across a range of sectors.
  • - You will contribute to shaping NEC Digital Studio Service Design practice, quality standards, and how our disciplines work together.
  • - You will support colleagues to embrace the importance of accessible, inclusive, and planet-friendly design.
  • - You will advocate for Service Design to grow its presence across the business, and clarify how the practice works with the rest of the business.
  • - Principals at NEC Digital Studio direct, and where necessary lead, complex, high-value projects and ensure effective collaboration when working with other disciplines.
  • - You may also act as a strategic director on long-term partnership frameworks, working with stakeholders to shape multiple projects aligned to the client’s strategy.
  • - You will be responsible for helping to build and support the service design team; mentoring, line managing and recruiting colleagues whilst ensuring a supportive and productive culture.
  • - This will include owning the resolution of Human Resources matters, identifying training needs and how they might be fulfilled.
  • - You will build strong, collaborative relationships with other leaders and teams within NEC Digital Studio, and act as a bridge between leadership, operations, human resources, delivery, practice teams, and other teams across the organisation.
  • - You will work alongside the NEC Digital Studio Training team to create and deliver training content and promote NEC Digital Studio through internal and external communications and by speaking at conferences and events.
  • - You will collaborate with colleagues across the business, using your subject matter expertise and experience to scope new opportunities, cost projects, identify and mitigate risk, create proposals and statements of work, and deliver pitches.
  • - You will plan projects that combine the skills available within the team to deliver great outcomes for our clients and provide fulfilling experiences for our staff with opportunities for them to grow.
  • - You will be expected to build rapport and strong relationships with clients, funders, and other key stakeholders to create repeat business and grow our reputation.

FAQs

What is the salary range for the Principal Service Designer position?

The salary range for the Principal Service Designer position is £59,800 - £75,000, dependent on experience and location.

What are the primary responsibilities of a Principal Service Designer?

The Principal Service Designer will be responsible for leading complex service design projects, shaping service design practice, mentoring team members, and driving new business activities while ensuring effective collaboration across disciplines.

Is this position fully remote?

No, this is a hybrid role, with an expectation of 50% attendance in our studios.

What skills and experience are required for this role?

Applicants should have significant experience in service design, user-centered journeys and experiences, strategic systems thinking, research collaboration, facilitation, visual and written communication, and stakeholder management, among others.

What type of clients does NEC Digital Studio work with?

NEC Digital Studio works with a broad range of clients, including governments, hospitals, police forces, housing providers, and local authorities, many of whom may be new to user-centered design.

What kind of team dynamics should a Principal Service Designer expect to work in?

The Principal Service Designer will work with multidisciplinary teams on complex projects, advocating for collaborative practices and mentoring colleagues in accessible, inclusive, and planet-friendly design approaches.

Are there opportunities for professional development?

Yes, all colleagues get free access to LinkedIn Learning, which offers over 15,000 courses covering a wide range of subjects, in addition to opportunities for mentoring and coaching within the team.

What benefits are included in the employment package?

The benefits package includes private medical cover, 25 days paid holiday with the option to buy/sell, life assurance cover, a group pension plan with employer contributions, and flexible benefits to suit individual needs.

Does NEC Software Solutions promote inclusivity in the workplace?

Yes, NEC Software Solutions is an equal opportunities employer and welcomes applications from all communities, ensuring an inclusive and accommodating experience for all candidates.

What qualifications are needed to apply for the role?

A degree or relevant professional experience related to service design is the minimum qualification required; varied expertise in other fields is also welcomed.

NEC Corporation

Consulting
Industry
10,001+
Employees
1899
Founded Year

Mission & Purpose

NEC Corporation is a global leader in the integration of IT and network technologies, offering a wide range of products and services including computing, communications, and electronic devices. The company's ultimate mission is to drive social value creation by delivering innovative solutions that address complex challenges and contribute to a more sustainable and secure society. NEC aims to leverage its technological expertise to enable businesses and communities to thrive, fostering progress through digital transformation and enhancing quality of life. Their purpose is to build a brighter future by solving pressing issues and creating new value through advanced technology and integrated solutions.