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Process Assistant

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Amazon

12d ago

  • Job
    Full-time
    Entry & Junior Level
  • Hyderabad, +1

AI generated summary

  • You must have a high school diploma or equivalent and 2+ years of experience with Microsoft Office products and applications.
  • You will manage shifts, allocate jobs, mentor associates, monitor productivity and quality, troubleshoot issues, ensure training, and conduct audits while standing in for the Area Manager as needed.

Requirements

  • High school or equivalent
  • 2+ years of Microsoft Office products and applications experience

Responsibilities

  • Daily Management of shift:
  • Administrative management of associates
  • Job allocation to associates
  • Monitoring and mentoring of associates on productivity, quality and safety.
  • Monitor status of counts and problem solve queues
  • Responsible for shift quality and associated action plans
  • Preparing and implementing training and development plans for associates
  • Conduct a 4M and 5S audit for the respective work stations on a daily basis
  • Stand-in for Area Manager

FAQs

What is the minimum educational requirement for the Process Assistant position?

The minimum educational requirement is a high school diploma or equivalent.

What are the main responsibilities of a Process Assistant?

The main responsibilities include daily management of the shift, administrative management of associates, job allocation, monitoring and mentoring associates on productivity, quality, and safety, as well as conducting audits and preparing training plans.

What kind of experience is required for the Process Assistant role?

Candidates are required to have 2+ years of experience with Microsoft Office products and applications.

Is mentoring part of the Process Assistant's duties?

Yes, mentoring and guiding associates is a critical part of the Process Assistant's duties.

Can a Process Assistant stand in for the Area Manager?

Yes, a Process Assistant is expected to stand in for the Area Manager as needed.

What kind of audits does a Process Assistant conduct?

A Process Assistant conducts 4M and 5S audits for the respective workstations on a daily basis.

Is safety a priority in the role of a Process Assistant?

Yes, ensuring safety while meeting customer expectations is a vital part of the Process Assistant's responsibilities.

Do Process Assistants need to manage administrative tasks?

Yes, Process Assistants are responsible for the administrative management of associates.

What type of work environment does Amazon provide for Process Assistants?

Amazon provides an environment that encourages innovation, creativity, and improvement in the customer experience.

How does the role of a Process Assistant contribute to customer satisfaction?

The Process Assistant ensures that associates are following standard work practices, thereby helping to meet customer expectations for timely and quality deliveries.

Retail & Consumer Goods
Industry
10,001+
Employees
1994
Founded Year

Mission & Purpose

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1."​ What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.