FAQs
What is the main responsibility of a Process Executive - Voice?
The main responsibility is to process loans, orders, requests, and claims across the loan servicing life cycle, ensuring accuracy and adherence to established procedures.
What are the key loan components that a Process Executive should be familiar with?
A Process Executive should be familiar with Escrow and Non-Escrow loans, as well as key topics like new loan setup, flood determination, Mortgage Insurance, taxes, and investor representation.
What performance metrics should a Process Executive aim to achieve?
A Process Executive should aim to achieve individual SLA targets for metrics such as accuracy, productivity, volumes, and turnaround time (TAT).
What is the importance of SOP in this role?
Adherence to the Standard Operating Procedures (SOP) provided by the business is crucial for ensuring consistent and quality processing of loans and requests.
Are there any mandatory assessments or certifications required for this role?
Yes, completion of all mandatory assessments and certifications applicable to the supported business is required.
How does a Process Executive liaise with clients?
A Process Executive will liaise with both internal and external clients to ensure smooth communication and processing of requests.
Is there a requirement for seeking approvals in this role?
Yes, approvals from internal stakeholders may be required wherever necessary during the processing of loans, orders, requests, or claims.
What is a Learning Health Score, and why is it important?
The Learning Health Score is a measure of an associate's progress in acquiring necessary knowledge for the role, and achieving the required score is important for performance evaluation and growth in the position.