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Process Executive - Voice

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Cognizant

29d ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Banking & Finance

AI generated summary

  • You should know loan servicing, escrow/non-escrow loans, and related topics. Meet SLA targets, follow SOPs, complete certifications, achieve learning scores, and liaise with clients.
  • You will process loans, meet SLA targets, follow SOPs, complete assessments, engage with clients, and seek approvals as necessary.

Requirements

  • Knowledge on Loan Servicing and components Escrow and Non-Escrow loans.
  • Familiar with key topics like new loan set up flood determination Mortgage Insurance & tax Investor rep.
  • Achieve Individual SLA targets for metrics like Accuracy Productivity Volumes and TAT.
  • Adherence to the procedures provided by the business also called SOP (Standard Operating Procedure).
  • Completion of all mandatory assessment/ certifications as applicable to the supported business.
  • Achieve the required Learning Health Score.
  • Liaise with internal & external clients.
  • Seek for approvals from internal stake holders wherever required.

Responsibilities

  • Processing loans/orders/requests or claims as assigned by Team Lead
  • Achieve Individual SLA targets for metrics like Accuracy Productivity Volumes and TAT.
  • Adherence to the procedures provided by the business also called SOP (Standard Operating Procedure)
  • Completion of all mandatory assessment/ certifications as applicable to the supported business
  • Achieve the required Learning Health Score
  • Liaise with internal & external clients
  • Seek for approvals from internal stake holders wherever required

FAQs

What is the main responsibility of a Process Executive - Voice?

The main responsibility is to process loans, orders, requests, and claims across the loan servicing life cycle, ensuring accuracy and adherence to established procedures.

What are the key loan components that a Process Executive should be familiar with?

A Process Executive should be familiar with Escrow and Non-Escrow loans, as well as key topics like new loan setup, flood determination, Mortgage Insurance, taxes, and investor representation.

What performance metrics should a Process Executive aim to achieve?

A Process Executive should aim to achieve individual SLA targets for metrics such as accuracy, productivity, volumes, and turnaround time (TAT).

What is the importance of SOP in this role?

Adherence to the Standard Operating Procedures (SOP) provided by the business is crucial for ensuring consistent and quality processing of loans and requests.

Are there any mandatory assessments or certifications required for this role?

Yes, completion of all mandatory assessments and certifications applicable to the supported business is required.

How does a Process Executive liaise with clients?

A Process Executive will liaise with both internal and external clients to ensure smooth communication and processing of requests.

Is there a requirement for seeking approvals in this role?

Yes, approvals from internal stakeholders may be required wherever necessary during the processing of loans, orders, requests, or claims.

What is a Learning Health Score, and why is it important?

The Learning Health Score is a measure of an associate's progress in acquiring necessary knowledge for the role, and achieving the required score is important for performance evaluation and growth in the position.

Consulting
Industry
10,001+
Employees

Mission & Purpose

Cognizant is a multinational technology company that provides a wide range of IT services and solutions to organisations worldwide. Their primary focus is on helping businesses transform and thrive in the digital age. Cognizant's mission and purpose are centred around delivering innovative and cutting-edge technology solutions that drive client success. They offer services such as digital strategy, consulting, technology implementation, and IT outsourcing, enabling companies to adapt to evolving market dynamics, enhance operational efficiency, and deliver exceptional customer experiences. Cognizant's ultimate goal is to empower their clients with the tools, insights, and capabilities needed to navigate complex technological landscapes and achieve their business objectives in an increasingly digital world.