FAQs
What are the primary responsibilities of a Process Expert at Maersk?
The primary responsibilities include monitoring CRM and Maersk systems for customer responses, responding to inquiries by coordinating with internal departments, ensuring effective issue resolution, collaborating with Customer Service teams, providing First Contact Resolution, maintaining high customer satisfaction levels, and liaising effectively with stakeholders.
Are night shifts required for this position?
Yes, the position requires a willingness to work in perpetual night shifts.
What qualifications are necessary for the Process Expert role?
Necessary qualifications include excellent communication skills, comfort with complex systems, strong multitasking abilities, a customer-centric approach, a proactive improvement mindset, self-motivation, and assertiveness to drive timely actions.
What is the expected mindset of a candidate applying for this position?
We are looking for a dedicated individual who thrives in dynamic environments, exhibits a problem-solving attitude, and has a passion for delivering exceptional customer service.
What measures of customer satisfaction are emphasized in this role?
The role emphasizes maintaining high levels of Quality, Net Promoter Score (NPS), and Customer Satisfaction (C-SAT).
How does Maersk approach workplace diversity?
Maersk is committed to a diverse and inclusive workplace, embracing different styles of thinking and ensuring that the organization reflects and understands its customers.
Is assistance available during the application process if needed?
Yes, Maersk is happy to support candidates in need of adjustments during the application and hiring process. They can contact accommodationrequests@maersk.com for assistance.