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Process Expert

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Barclays

7d ago

  • Job
    Full-time
    Senior Level
  • People, HR & Administration
    Business, Operations & Strategy
  • Chennai

AI generated summary

  • You need a Bachelor's degree, expertise in people screening and onboarding (APAC preferred), offer letter creation, audit management, Workday knowledge, and strong MS Office skills.
  • You will handle HR operations, manage onboarding/offboarding, ensure data accuracy, support queries, supervise a team, and maintain compliance with policies and regulations.

Requirements

  • Basic/ Essential Qualifications:
  • Bachelor Degree
  • Desirable skillsets/ good to have:
  • Should be an expert in People screening process
  • Experience in handling APAC Onboarding in the recent past is preferable
  • Should be an expert in contract/offer letter creation process
  • Being SME, should perform the Peer check and capture the observation in the error log and C&C log
  • Be a process expert for the team for any questions/clarifications
  • Should be able to manage the audit and articulate on the call
  • Be a first point of contact for escalation and manage it until logical closure
  • Able to allocate work in the absence of Team Manager
  • Be a SPOC for screening Governance for any extension approval/adjudication
  • Knowledge on Workday system
  • Timely and accurate data update in Control IQ
  • Should prepare/maintain work instructions in the Onboarding process
  • Should be an expert in MS Office

Responsibilities

  • Delivery and execution of HR operational activities aligned with people leader and colleague journeys aligned with bank policies and regulations, including performance management, rewards, benefits and learning operations documentation, coordination, and administration.
  • On- and offboarding of new employees, (including orientation, documentation, coordination, exit interviews), knowledge transfer performance, rewards, learning operations and related administration.
  • Maintenance of colleague personal and reference data in relevant HR information systems, ensuring data accuracy and compliance with data privacy regulations, reporting and analytics.
  • Provision of guidance and support on candidate, colleague and alumni queries relating to HR policies, procedures, processes, or guidance.
  • To meet the needs of stakeholders/ customers through specialist advice and support.
  • Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.
  • Likely to have responsibility for specific processes within a team.
  • They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.
  • They supervise a team, allocate work requirements and coordinate team resources.
  • If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard.
  • The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
  • OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team.
  • Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
  • Check work of colleagues within team to meet internal and stakeholder requirements.
  • Provide specialist advice and support pertaining to own work area.
  • Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to.
  • Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
  • Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
  • Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.
  • Make judgements based on practise and previous experience.
  • Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
  • Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
  • Build relationships with stakeholders/ customers to identify and address their needs.

FAQs

What is the main responsibility of a Process Expert at Barclays?

The main responsibility is to deliver HR services and support to colleagues, candidates, alumni, and third-party vendors, while also driving innovation and excellence in the digital landscape.

What qualifications are required for the Process Expert position?

A Bachelor’s Degree is required for this position.

What experience is preferred for this role?

Experience in People screening processes and handling APAC Onboarding, as well as expertise in contract/offer letter creation, is preferred.

What tools or systems should a candidate be familiar with?

Candidates should have knowledge of the Workday system and be proficient in Microsoft Office.

What are the key accountabilities of a Process Expert?

Key accountabilities include delivering HR operational activities, maintaining colleague data accuracy, onboarding and offboarding new employees, and providing guidance on HR policies and procedures.

Will the Process Expert be involved in managing a team?

Yes, the role may involve leading and supervising a team, guiding professional development, and allocating work requirements.

What are the expectations for analysts in this position?

Analysts are expected to meet stakeholder needs, perform activities to a high standard, manage their workload effectively, and take ownership of risk management and controls.

Where is this role based?

This role is based out of Chennai.

What kind of skills will be assessed during the hiring process?

Key critical skills related to Background Verification, Contract/offer letter preparation, and job-specific skill sets will be assessed.

What are the Barclays Values that employees are expected to demonstrate?

Employees are expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship.

What is the significance of the Barclays Mindset?

The Barclays Mindset emphasizes Empowering, Challenging, and Driving to guide how employees behave and operate within the organization.

Finance
Industry
10,001+
Employees
1690
Founded Year

Mission & Purpose

Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group. With over 325 years of history and expertise in banking, Barclays operates in over 40 countries and employs approximately 83,500 people. Barclays moves, lends, invests and protects money for customers and clients worldwide. Barclays is a trading name of Barclays Bank PLC and its subsidiaries. Barclays Bank PLC is registered in England and is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registered in England. Registered No. 1026167. Registered office: 1 Churchill Place, London E14 5HP.