Logo of Huzzle

Home

Matches

Explore

Manage

Process Expert

image

A.P. Moller - Maersk

Nov 4, 2024

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Logistics
  • Manila
  • Quick Apply

AI generated summary

  • You must have a 4-year degree, 2 years of customer/BPO/logistics experience, strong English skills, computer literacy, and the ability to handle 97 emails daily within 4 hours. Morning shift needed.
  • You will manage customer channels, onboarding, and case resolution, ensuring satisfaction while maximizing profitability and building relationships with stakeholders and internal teams.

Requirements

  • Graduate of any 4-year bachelor's degree.
  • 2 years customer experience/ BPO/preferred logistics and shipping.
  • Excellent English communication skills in both written and oral.
  • Computer literate.
  • Able to complete minimum of 97 emails daily minimum.
  • Able to meet the timeliness set at 4HRS and other objectives set by management.
  • Able to work independently and present results of own work to the team.
  • Able to identify process improvement.
  • Amenable to work on morning shift and can adhere to work schedule.

Responsibilities

  • Customer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to):
  • Customer channel management
  • Case Management
  • Customer onboarding and relationship management
  • Contract and dispute management
  • and more.
  • Delivers a positive customer experience for all customers and ensures a smooth execution of the end-to-end shipment lifecycle by working closely with the customer and internal teams.
  • Ensures all products and services are sold to the customer to maximize profitability.
  • Builds strong relationships with all stakeholders including offshore GSC teams.
  • Is responsible for customer satisfaction and has experience with customer interaction.
  • Understands customers' business drivers, needs and requirements. Manages the sales pipeline, segmentation and accurate forecasting.
  • Handles incoming customer services queries, issues and exception management.
  • May support the Customer Experience Partner and internal teams.

FAQs

What is the job title for this position?

The job title for this position is Process Expert.

What type of company is Maersk?

Maersk is a multinational, Global 500 company that plays a leading role in global trade.

What is the primary focus of the Process Expert role?

The primary focus of the Process Expert role is to provide excellent customer experience and support throughout the end-to-end shipment lifecycle.

What qualifications are required for this position?

Candidates must have a graduate degree in any 4-year bachelor's program, 2 years of customer experience preferably in logistics and shipping, and excellent English communication skills.

Is there an emphasis on career development at Maersk?

Yes, Maersk emphasizes career development and offers a good career mobility program, prioritizing internal candidates for various roles.

What are some key responsibilities of the Process Expert?

Key responsibilities include customer channel management, case management, contract and dispute management, and ensuring customer satisfaction.

How many emails are Process Experts expected to handle daily?

Process Experts are expected to complete a minimum of 97 emails daily.

Are there any specific work shift requirements for this position?

Yes, candidates must be amenable to working morning shifts and adhering to the work schedule.

Does Maersk have a commitment to diversity and inclusion?

Yes, Maersk is committed to a diverse and inclusive workplace and welcomes applicants from all backgrounds.

What support is provided during the hiring process for individuals needing accommodations?

Maersk is happy to support any needs for adjustments during the application and hiring process; applicants can contact accommodationrequests@maersk.com for assistance.

image

A.P. Moller - Maersk

Transportation
Industry
10,001+
Employees

Mission & Purpose

Maersk is a global leader in integrated container logistics, providing comprehensive shipping and supply chain services. The company specialises in container shipping, port operations, and supply chain management, helping businesses around the world move goods efficiently and reliably. Maersk's ultimate mission is to simplify global trade and make it more sustainable, enabling businesses to connect with markets across the globe. Their purpose is to drive the global economy forward by offering seamless, end-to-end logistics solutions that reduce complexity, increase efficiency, and promote environmental sustainability in international trade.