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Process Manager/Improvement Specialist - UK Risk Office

  • Job
    Mid Level
  • Banking & Finance
  • Nottingham


  • Process and/or Risk management experience, or a desire to learn and grow your career in this field.
  • An ability to self-identify process improvements to improve efficiency, and then execute them
  • Previous experience of working in a highly-regulated industry and/or corporate environment
  • Previous experience of problem solving through process evaluation
  • Workshop facilitation
  • Great stakeholder management skills and the ability to influence and collaborate with a wide range of different people
  • Able to partner within and beyond the team, building productive, cross business relationships
  • Strong organizational skills and the ability to remain focused and flexible in a changing environment


  • Set the standards on Process Management in the UK business
  • Design and deliver a programme of work which gives all process managers across the business the tools they need to effectively manage their processes and continually identify areas of improvement
  • Manage projects to implement the opportunities identified
  • Partner with internal risk or oversight groups to look for opportunities across both disciplines
  • Produce regular process health reporting for internal stakeholders
  • Build, establish and maintain strong relationships with key stakeholders across the business, including 2nd Line Testing and Compliance Advisors
  • Control testing and support


Mission & Purpose

At Capital One, we’re changing banking for good. We were founded on the belief that no one should be locked out of the financial system. We’re dedicated to helping foster a world where everyone has an equal opportunity to prosper. We’re a bank. But we don’t think like one. We’re always thinking about what’s next. About how we can innovate. Inspire. And develop the tools our customers need to improve their financial lives. That’s where you come in. Your ideas, your experiences and your skills will help us make banking simpler. Working here is about doing bold things. And having that feeling like you belong right where you are. Because we’re doing cool work that lets you have a life outside of work. That’s life at Capital One.