FAQs
What is the primary responsibility of a Process Specialist?
The primary responsibility of a Process Specialist is to execute the entire contract lifecycle, which includes creation, amendments, closure, and renewal of contracts.
Is expertise in ERP systems required for this role?
Yes, expertise in ERP systems is required, specifically proficiency in SAP, with a preference for SAP ByD.
What tools should I be familiar with for this position?
You should have a working knowledge of SFDC or other CRM tools in addition to your ERP skills.
Will I need to communicate complex information to stakeholders?
Yes, the role requires strong communication skills to draft contracts and convey complex information clearly to stakeholders.
Are there any training responsibilities associated with this job?
Yes, the Process Specialist will identify training needs, develop training manuals, and provide process training to the team.
Is proficiency in Microsoft Office required?
Yes, proficiency in MS Office, especially Excel, is important for this position.
What is the expected work environment for this role?
The role requires a willingness to work in any shift and from an office environment.
How will I work with stakeholders in this role?
You will collaborate effectively with various stakeholders within client organizations to manage contracts and processes.
Will I be responsible for monitoring the quality of training sessions?
Yes, part of your responsibilities will include managing structured learning sessions and monitoring their quality results.
What kind of flexibility is expected from a Process Specialist?
A Process Specialist must be flexible to work in various shifts and adapt to changing work environments.