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Process Specialist (Operations) (f/m/d)

H

Hive

12d ago

  • Job
    Full-time
    Junior Level
  • Logistics
    Business, Operations & Strategy
  • Berlin

AI generated summary

  • You have 2+ years in process excellence, strong project management skills, a solution-oriented mindset, and can engage teams effectively. Fulfillment team experience is a plus. Fluent in English.
  • You will analyze processes, apply lean management, drive user-centric strategies, collaborate with stakeholders, and implement software features to enhance fulfillment efficiency and sustainability.

Requirements

  • You have 2+ years of experience in process excellence. You enjoy working with processes and structuring workflows. Efficiency improvements are what drives you.
  • You are a solution-oriented thinker who easily engages team members across multiple workstreams. You convince your stakeholders with a structured approach to solving complex situations.
  • You are hands-on and not shy to step on the floor to implement your ideas.
  • You have excellent project management skills with the ability to handle multiple projects simultaneously.
  • You speak English fluently (German not required).
  • Good to have: You have gained some knowledge working in fulfillment teams before.

Responsibilities

  • Provide feasibility assessments and business cases by analyzing current internal processes, identifying bottlenecks and solutions to improve the overall efficiency, quality and cost of our fulfillment business line
  • You will apply lean management philosophy to all your projects, challenging the existing status quo on the agile workflow of processes
  • Drive user-centric strategies to improve the adoption and sustainability of newly rolled-out processes with our operations teams
  • Work closely with our tech team to conceive and implement software features to the in-house Warehouse Management Software
  • Collaborate with multiple stakeholders from support, fulfillment center, growth to senior leadership in assessments to make smart decisions and meet KPIs and SLAs, working on projects related to improving outbound efficiency, reducing mistake rates, and further

FAQs

What is the main focus of the Process Specialist (Operations) role at Hive?

The main focus is on scaling Hive’s fulfillment operations by building new processes and challenging existing ones to improve efficiency, quality, and cost.

What kind of experience is required for this position?

A minimum of 2+ years of experience in process excellence is required, with a focus on working with processes and structuring workflows.

Is knowledge of fulfillment teams necessary for this role?

While it is not mandatory, having some knowledge of working in fulfillment teams is considered a good asset.

What are the key responsibilities of a Process Specialist (Operations)?

Key responsibilities include analyzing internal processes, identifying bottlenecks, applying lean management philosophy, driving user-centric strategies, collaborating with tech teams, and working with various stakeholders to improve efficiency and meet KPIs and SLAs.

What language proficiency is required for this position?

Fluency in English is required; knowledge of German is not necessary but could be beneficial.

What type of work environment can I expect at Hive?

Hive fosters a culture of trust, collaboration, empowerment, and constructive feedback, creating a positive and inspiring work environment with a dynamic, high-performing team.

What are the benefits offered to employees at Hive?

Employees receive competitive compensation packages, virtual employee stock options, 30 vacation days per year, a dedicated wellness and productivity budget, flexible working hours, and access to various tech equipment for their work.

Are there opportunities for career growth within the company?

Yes, Hive is a fast-growing company with an entrepreneurial spirit, providing employees a chance to grow alongside the company and shape the future of commerce operations.

Is training provided for the role?

While the job description does not specifically mention training, the collaborative environment and involvement with experienced professionals suggest opportunities for learning and development will be available.

What tools and equipment will I receive for my work?

Employees are provided with a MacBook as their main hardware, as well as additional tech equipment like screens and gadgets suited to their working style.

Cloud-based AI solutions for understanding content

Technology
Industry
201-500
Employees
2013
Founded Year

Mission & Purpose

Hive is the leading provider of cloud-based AI solutions to understand, search, and generate content, and is trusted by hundreds of the world's largest and most innovative organizations. The company empowers developers with a portfolio of best-in-class, pre-trained AI models, serving billions of customer API requests every month. Hive also offers turnkey software powered by proprietary AI models and datasets, unlocking breakthrough applications for critical business needs with deep learning and generative AI. Collectively, Hive's technology is transforming approaches to platform integrity / content moderation (including AI-generated content detection), brand protection, sponsorship measurement, context-based ad targeting, and more. Hive has raised over $120M from leading investors, including General Catalyst, 8VC, Tomales Bay Capital, and Glynn Capital. In April 2021, Hive announced a $50M Series D at a $2B valuation. The San Francisco-based company has 200+ full-time employees globally, in addition to a distributed workforce of more than 5 million global contributors that supports data labeling operations.