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Procurement Professional

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IBM

8d ago

  • Job
    Full-time
    Mid & Senior Level
  • Logistics

AI generated summary

  • You need a graduate degree, 3-8 years in procurement, strong communication in English and Hindi, sourcing experience, negotiation skills, and proficiency in MS Office.
  • You will manage procurement processes, mentor team members, address issues, maintain supplier relationships, and ensure SLAs are met while overseeing Helpdesk operations and contract profitability.

Requirements

  • Any Graduate with 3-8 years of Procurement experience.
  • Identifies and resolves problems in a timely manner; Gathers and analyses information skilfully
  • Manages difficult or emotional customer situations; Responds promptly to customer needs; Meets commitments
  • Maintains confidentiality; Listens to others without interrupting.
  • Proven verbal English and Hindi communication skills required; Needs to communicate with Suppliers over the phone as and when required; Listens and gets clarification; Responds well to questions.
  • Writes clearly and informatively; Able to read and interpret written information.
  • Proven experience in sourcing processes.
  • Proficiency in Microsoft Word, PowerPoint, Excel, and Outlook.
  • Thorough understanding of sourcing methodologies.
  • Strong negotiation skills.
  • Sound time-management and organizational skills.

Responsibilities

  • The Procurement Professional will oversee and manage procurement processes, ensuring high performance and adherence to SLAs. They will address process issues, mentor team members, and maintain strong relationships with suppliers and stakeholders to optimize sourcing efficiency and contract profitability.
  • Maintain a high level of core performance delivery, ensuring full implementation of documented policies, procedures, and best working practices.
  • Serve as the first escalation point for process issues.
  • Actively address any people issues and maintain high team morale overall.
  • Manage staffing, training, development, and retention of team members; mentor the team in times of need.
  • Identify any Operations Centre activity that may pose a risk/issue to successful process execution and take steps to mitigate the risks/issues.
  • Perform root cause analysis in case of escalations and take steps to improve the robustness of the process.
  • Contribute to contract profitability through efficient management of resources and expenses.
  • Assume additional responsibilities as assigned by the reporting manager.
  • Manage operations of the Helpdesk including support for client procurement applications and Supplier Enablement processes.
  • Direct and coach the team of Helpdesk Agents on a need basis towards meeting customer expectations.
  • Execute operational plans to ensure all client SLAs are consistently met/exceeded.

FAQs

What is the role of a Procurement Professional at IBM?

The Procurement Professional oversees and manages procurement processes, ensuring high performance, adherence to SLAs, mentoring team members, and maintaining strong relationships with suppliers and stakeholders.

What qualifications are required for this position?

Candidates should have a graduate degree and 3-8 years of procurement experience, along with strong verbal and written communication skills in English and Hindi, proficiency in Microsoft Office, and a thorough understanding of sourcing methodologies.

What are the primary responsibilities of the Procurement Professional?

Key responsibilities include maintaining core performance delivery, addressing process issues, managing staffing and training, contributing to contract profitability, and supporting client procurement applications.

Is prior experience in sourcing processes necessary?

Yes, proven experience in sourcing processes is required for this position.

What soft skills are preferred for a Procurement Professional?

Preferred skills include strong negotiation abilities, problem-solving skills, time management, the ability to build and maintain relationships, and attention to detail.

What type of communication will be required in this role?

The position requires effective verbal and written communication, including interacting with suppliers over the phone and responding to escalations.

Will mentorship of team members be a part of this role?

Yes, the Procurement Professional is expected to mentor team members and maintain high team morale.

What is the work environment like at IBM for this role?

IBM emphasizes a dynamic work environment focusing on collaboration, continuous learning, and professional growth.

How does IBM support employee development?

IBM encourages ongoing feedback, provides opportunities for continuous skill development, and supports a culture of innovation and experimentation.

Is this position client-facing?

Yes, the role involves handling client procurement applications and ensuring customer satisfaction, making it client-facing.

Technology
Industry
10,001+
Employees
1911
Founded Year

Mission & Purpose

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