Logo of Huzzle

Procurement Team Lead

image

IBM

14d ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
  • Bangalore

AI generated summary

  • You need a Bachelor's degree, strong problem-solving skills, excellent verbal communication, customer empathy, confidentiality, and the ability to produce clear written documentation.
  • You will ensure SLAs are met, manage team performance, address issues, mentor team members, oversee operations, and maintain strong customer relationships while driving process improvements.

Requirements

  • Bachelor's Degree
  • Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully.
  • Handles difficult or emotional customer situations effectively; responds promptly to customer needs and meets commitments.
  • Maintains confidentiality, actively listens, and shows empathy.
  • Excellent verbal communication skills; must engage suppliers over the phone as needed. Communicates clearly and informatively; able to interpret and produce written documentation effectively.

Responsibilities

  • Consistently meet or exceed SLAs.
  • Ensure a high level of core performance delivery by implementing documented policies, procedures, and best practices.
  • Act as the first escalation point for process issues.
  • Perform root cause analysis for escalations and implement steps to improve process robustness.
  • Ensure audit readiness of all documents.
  • Address people-related issues actively and maintain high team morale.
  • Handle staffing, training, development, and retention of team members.
  • Mentor and coach the team during critical times.
  • Direct and guide Helpdesk Agents to meet customer expectations.
  • Provide thought leadership and support to the team.
  • Identify and mitigate risks/issues that could affect process execution or act as bottlenecks to the CAC process.
  • Participate in periodic internal reviews and resolve any issues related to business control guidelines.
  • Manage Helpdesk operations, including client procurement applications and Supplier Enablement processes.
  • Execute operational plans to ensure consistent SLA achievements.
  • Contribute to contract profitability through efficient management of resources and expenses.
  • Participate in additional responsibilities assigned by the reporting manager.
  • Ensure customer and stakeholder satisfaction.
  • Proactively manage and respond to customer needs and concerns.
  • Build strong relationships through effective communication and support.

FAQs

What are the key responsibilities of the Procurement Team Lead?

The key responsibilities include service delivery, team management, risk management and continuous improvement, operational excellence, and customer and stakeholder engagement.

What level of education is required for this position?

A Bachelor's Degree is required for the Procurement Team Lead position.

What specific skills are necessary for this role?

Necessary skills include problem identification and resolution, effective communication, customer service, and the ability to handle difficult situations with empathy.

How does the Procurement Team Lead ensure high performance delivery?

The Procurement Team Lead ensures high performance delivery by implementing documented policies, procedures, and best practices, as well as regularly reviewing service level agreements (SLAs).

What role does the Procurement Team Lead play in team management?

The Procurement Team Lead actively addresses people-related issues, maintains high team morale, handles staffing and training, mentors team members, and guides Helpdesk agents to meet customer expectations.

How is customer satisfaction assessed in this role?

Customer satisfaction is assessed by proactively managing and responding to customer needs and concerns, ensuring effective communication, and building strong relationships with stakeholders.

What approach does the Procurement Team Lead take towards continuous improvement?

The Procurement Team Lead identifies and mitigates potential risks that could affect process execution, participates in internal reviews, and implements steps to enhance process robustness.

What kind of environment can I expect when working at IBM?

You can expect a supportive environment focused on learning, growth, collaboration, and innovation where employees are encouraged to be courageous and experimental while thriving professionally and personally.

Will there be any opportunities for career development?

Yes, IBM offers opportunities for continuous personal and professional development, encouraging employees to learn new skills and grow in their careers.

What is the significance of the Procurement Team Lead in the Business Unit?

The Procurement Team Lead plays a crucial role in driving enterprise performance, ensuring operational excellence, managing procurement processes, and contributing to the overall financial strategy of IBM.

Technology
Industry
10,001+
Employees
1911
Founded Year

Mission & Purpose

At IBM, we do more than work. We create. We create as technologists, developers, and engineers. We create with our partners. We create with our competitors. If you're searching for ways to make the world work better through technology and infrastructure, software and consulting, then we want to work with you. We're here to help every creator turn their "what if" into what is. Let's create something that will change everything