FAQs
What are the key responsibilities of the Procurement Team Lead?
The key responsibilities include service delivery, team management, risk management and continuous improvement, operational excellence, and customer and stakeholder engagement.
What level of education is required for this position?
A Bachelor's Degree is required for the Procurement Team Lead position.
What specific skills are necessary for this role?
Necessary skills include problem identification and resolution, effective communication, customer service, and the ability to handle difficult situations with empathy.
How does the Procurement Team Lead ensure high performance delivery?
The Procurement Team Lead ensures high performance delivery by implementing documented policies, procedures, and best practices, as well as regularly reviewing service level agreements (SLAs).
What role does the Procurement Team Lead play in team management?
The Procurement Team Lead actively addresses people-related issues, maintains high team morale, handles staffing and training, mentors team members, and guides Helpdesk agents to meet customer expectations.
How is customer satisfaction assessed in this role?
Customer satisfaction is assessed by proactively managing and responding to customer needs and concerns, ensuring effective communication, and building strong relationships with stakeholders.
What approach does the Procurement Team Lead take towards continuous improvement?
The Procurement Team Lead identifies and mitigates potential risks that could affect process execution, participates in internal reviews, and implements steps to enhance process robustness.
What kind of environment can I expect when working at IBM?
You can expect a supportive environment focused on learning, growth, collaboration, and innovation where employees are encouraged to be courageous and experimental while thriving professionally and personally.
Will there be any opportunities for career development?
Yes, IBM offers opportunities for continuous personal and professional development, encouraging employees to learn new skills and grow in their careers.
What is the significance of the Procurement Team Lead in the Business Unit?
The Procurement Team Lead plays a crucial role in driving enterprise performance, ensuring operational excellence, managing procurement processes, and contributing to the overall financial strategy of IBM.