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Product Content Manager - Payments - Vice President

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  • Job
    Senior Level
  • Product
  • Tampa, +1


  • 5+ years of experience or equivalent expertise in product delivery or a relevant domain area
  • Demonstrated ability to execute operational management and change readiness activities
  • Strong understanding of delivery and a proven track record of implementing continuous improvement processes
  • 5+ years of experience in merchant acquiring, with strong understanding of interchange and payment brand fees and requirements
  • Must be able to challenge traditional thinking and champion change
  • Bachelor's degree or equivalent experience required
  • Strong interpersonal skills and ability to work across internal lines of business
  • Exceptional written and verbal communication skills
  • Strategic thinker, thought leader and highly collaborative
  • Demonstrated experience operating in a matrix organization and leading through ambiguity
  • Preferred qualifications, capabilities, and skills:
  • Proficient knowledge of the product development life cycle, design, and data analytics
  • Demonstrated experience operating in a matrix organization and leading through ambiguity


  • Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
  • Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
  • Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
  • Effectively gather Payment Brand new items, updates and changes to interpret and communicate to field, with a focus on Commerce platform
  • Lead teams managing research and rejects related to Payment Brand items to gain clear understanding, push for resolution and drive communication
  • Collaborate with Commerce platform product and delivery teams to ensure Payment Brand updates, changes or new requirements are clearly understood and incorporated
  • Be a collaborative consultant to PNO, PBI and the field to ensure all Payment Brand changes are clearly understood
  • Maintain an excellent working knowledge of the payment brand rules and processing requirements
  • Active participant in internal governance forums (Service code/BAR) providing input and feedback on items being brought forth, as well as escalating risks or impacts to card brand rules/requirements.


What specific knowledge and experience are required for this role?

The ideal candidate should be well versed in payment processing and able to interpret Payment Brand updates, changes, and new product implementation. They should have a strong understanding of the Commerce platform and its impacts on the AMEA region, as well as experience with new method of payment (MOP) integration.

What is the primary focus of this role?

The primary focus of this role is to aid in the understanding and communication of issues or corrections related to the implementation of Payment Brand interchange or fees. The candidate will also be responsible for ensuring that Payment Brand information is clear and can be understood by internal partners, to accurately articulate to externally to clients.

What skills are necessary to excel in this role?

The ideal candidate should have strong leadership and influencing skills, the ability to drive meaningful productive change across internal teams, and serve as a key collaborator to the Commerce platform. They should also have excellent communication skills and the ability to interpret complex payment processing information.

Founded Year

Mission & Purpose

For over 200 years, JPMorgan Chase & Co has provided innovative financial solutions for consumers, small businesses, corporations, governments and institutions around the world. Today, we're a leading global financial services firm with operations servicing clients in more than 100 countries. Whether we are serving customers, helping small businesses, or putting our skills to work with partners, we strive to identify issues and propose solutions that will propel the future and strengthen both our clients and our communities. © 2017 JPMorgan Chase & Co. JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.


  • Healthcare and Insurance Plans

    Our employees are entitled to a variety of healthcare insurance plans, ranging from medical, dental and vision, to life and accident, disability, before-tax spending accounts, and group legal services.

  • Wellness Programs

    We are committed to providing employees with exceptional care — including arranging wellness screenings and assessment as well as access to health coaches, counseling, and guidance services for our employees.

  • Employee Programs

    Programs offered to eligible employees include parental leave, back-up child care services, flexible work options, matching gifts, discounts on banking services, electronics, arts and entertainment, fitness programs, travel and more.

  • Family Care

    We know how important your family's health is to you so we offer a variety of healthcare packages that cover you and your partner, your children and your parents.

  • Hybrid Working Model

    Dependent on the needs of the business and the nature of the role, JPMorgan Chase offers a hybrid work model for some roles, with at least three days on-site.