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Product Director, Payment Experiences

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Zopa Bank

1mo ago

  • Job
    Full-time
    Expert Level
  • London
  • Quick Apply

AI generated summary

  • You should have strong leadership skills, a customer-centric approach, exceptional analytical abilities, and a proven track record in designing seamless B2C payment experiences.
  • You will define product vision, conduct market research, plan roadmaps, lead cross-functional teams, monitor performance, integrate customer feedback, drive innovation, and develop your team.

Requirements

  • - Leadership Excellence: As a seasoned Product leader, you will bring a wealth of experience in steering large, cross-functional teams. Your leadership is characterised by a robust ability to synchronise diverse departmental efforts, ensuring that collaboration translates into innovation and excellence in product development.
  • - Customer-Centric Vision: At the heart of our product strategy lies a profound customer obsession. You prioritise customers above all, dedicating yourself to understanding their needs and experiences. This unwavering commitment ensures that every product decision you make is with the user in mind.
  • - Analytical Acumen: You will have excellent analytical skills. With a proven track record of leveraging data to inform strategic decisions, especially when it comes to Fraud. You embody the essence of a data-driven leader. Your expertise ensures that every product initiative is backed by solid evidence and thorough analysis.
  • - Designing Excellence in Payments: You will have a strong history of designing sleek, seamless, and innovative payment experiences within a B2C environment. Your expertise ensures that every payment interaction is an intuitive journey for the user, from start to finish.

Responsibilities

  • Vision and Strategy: Establishing the long-term vision and strategic direction for payment experience, ensuring they align with the company’s goals and customer needs.
  • Market Research: Conducting thorough market research to identify trends, customer demands, and competitive landscape to drive innovation and inform product development.
  • Product Planning: Defining the product roadmap and setting clear milestones for development, launch, and iteration phases.
  • Cross-Functional Leadership: Leading cross-functional teams, including engineering, design, and marketing, to bring products to market successfully.
  • Performance Monitoring: Tracking product performance using key metrics, analysing data, and making informed decisions to enhance product value.
  • Customer Advocacy: Ensuring that customer feedback is integrated into product development to create user-centric payment solutions.
  • Innovation Management: Encouraging innovation within the product team to keep the payment experiences fresh, relevant, and ahead of the curve.
  • Team Development: Building and nurturing a high-performing product team, fostering a culture of excellence and continuous improvement.

FAQs

What is the main focus of the Payment Experiences Team at Zopa?

The Payment Experiences Team is dedicated to enhancing the customer journey through innovative payment journeys, focusing on innovation, security, and user experience to ensure a smooth, secure, and satisfying payment experience for every customer.

What is the key responsibility of the Product Director for Payment Experiences?

The Product Director is responsible for leading the vision, strategy, and execution of payment experiences, ensuring product development aligns with business strategy and meets customer needs while driving product innovation and overseeing the product lifecycle.

What qualifications are required for the Product Director position?

Candidates should have extensive experience in product leadership, a strong customer-centric vision, excellent analytical skills, and a proven history of designing innovative payment experiences within a B2C environment.

How does Zopa incorporate customer feedback into product development?

Zopa emphasizes customer advocacy by ensuring that customer feedback is integrated into product development, creating user-centric payment solutions that align with customer needs and expectations.

Is there an emphasis on cross-functional collaboration in this role?

Yes, the role requires leading cross-functional teams, including engineering, design, and marketing, to successfully bring products to market and ensure collaboration translates into innovation and product excellence.

How does Zopa support flexible working arrangements?

Zopa values flexible working and offers a hybrid work model, allowing teams to work from the office and home based on what suits the team and their work best, including the option to work from abroad for up to 120 days a year.

What is Zopa's stance on diversity and inclusion?

Zopa is committed to a workplace free from discrimination, valuing diversity of experience, perspectives, and backgrounds as it leads to better products and a unique company culture. They have a DE&I forum and incorporate diversity considerations in their hiring process.

What type of leadership style is expected for the Product Director role?

The expected leadership style is characterized by a robust ability to synchronize diverse departmental efforts, ensuring collaboration translates into innovation and excellence in product development.

What metrics will the Product Director be responsible for tracking?

The Product Director will track product performance using key metrics, analyze data, and make informed decisions to enhance product value and ensure financial success.

What opportunities for professional development does Zopa provide?

Zopa focuses on team development and encourages a culture of excellence and continuous improvement, fostering an environment where high-performing product teams can thrive.

Zopa Bank

We’re Zopa Bank. Credit Cards | Loans | Savings

Finance
Industry
501-1000
Employees
2005
Founded Year

Mission & Purpose

We’re Zopa, and we want to make money work better for you. Our diverse team is united in their mission of creating simple, fair and honest financial products that have the customer’s needs at their heart. We’re proud that this dedication is reflected in our excellent rating on TrustPilot. We’ve always been unapologetically honest with our customers, and value the same in return. Their feedback helps us shape what we build, so we can provide a bank fit for today, and for the future. We’re not the new kids on the block though - we’ve been a pioneering force in finance for 16 years. In 2005, we built the first ever peer-to-peer (P2P) lending company, giving our customers access to loans built for real-life and intelligent investments backed by cutting-edge tech. In 2020, we launched Zopa Bank, meaning we could offer more – like fixed term savings backed by FSCS protection and a credit card to help customers take control of their finances. We’ve lent out over £6 billion and are proud to have made money work better for over half a million people across the UK, whether they were looking to borrow or save.