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Product Genius NEW

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BMW Group

Nov 12

Applications are closed

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Product
  • London

Requirements

  • A graduate or equivalent, you’ll ideally have worked in customer facing roles before.
  • If you have experience at events or motor shows, all the better.
  • Your passion for BMW will definitely shine through from the moment we meet you.
  • You’ll need a full driving licence too, of course – plus the energy and passion to give every customer a great ‘genius experience.’

Responsibilities

  • Your job is to share your passion for our products in a pressure-free way. You will also be the initial contact for any digital leads generated, passing enquiries through to our sales team. In many ways, you will be a ‘brand ambassador.’ The aim is to make customers feel excited about the cars – and impressed that they are getting a personalised service. One of the great things about the job is that you’ll get to test drive every car we sell. That way you can truly bring the driving experience to life. But it’s not just about highlighting the cars performance or features. It’s about understanding the customer and how different cars and options will suit them.

FAQs

What does a Product Genius do at Berry Heathrow?

A Product Genius shares their passion for the products in a pressure-free way, acts as the initial contact for digital leads, and helps customers feel excited about the cars while providing a personalized service.

What qualifications are required for the Product Genius position?

Ideally, a graduate or equivalent experience is required, along with a background in customer-facing roles. Experience at events or motor shows is a plus.

Is prior knowledge of BMW necessary for this role?

While it is not mandatory, a strong passion for BMW is essential and will help candidates stand out.

Will I have the opportunity to test drive the cars?

Yes, one of the great aspects of the job is that you will get to test drive every car we sell to better understand and convey the driving experience.

Do I need a driving license for this position?

Yes, a full driving license is required.

How does the role of Product Genius contribute to customer service?

The role involves understanding customer needs and preferences to suggest suitable cars and options, ultimately enhancing the overall customer experience.

What is the aim of a Product Genius in their interaction with customers?

The aim is to make customers feel excited about the cars while providing them with a personalized and pressure-free buying experience.

Is experience necessary for this role?

While previous experience in customer-facing roles is ideal, a genuine passion for cars and excellent interpersonal skills are just as important.

What kind of environment can I expect while working as a Product Genius?

You can expect a dynamic environment where providing exceptional customer service and sharing your passion for cars is key.

Will I be working closely with the sales team?

Yes, you will collaborate with the sales team by passing digital leads and enquiries to them after engaging with customers.

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BMW Group

Automotive
Industry
1-10
Employees

Mission & Purpose

With its four brands BMW, MINI, Rolls-Royce and BMW Motorrad, the BMW Group is the world’s leading premium manufacturer of automobiles and motorcycles and also provides premium financial and mobility services. The BMW Group production network comprises over 30 production sites worldwide; the company has a global sales network in more than 140 countries. In 2023, the BMW Group sold over 2.55 million passenger vehicles and more than 209,000 motorcycles worldwide. The profit before tax in the financial year 2023 was € 17.1 billion on revenues amounting to € 155.5 billion. As of 31 December 2023, the BMW Group had a workforce of 154,950 employees. The success of the BMW Group has always been based on long-term thinking and responsible action. The company set the course for the future at an early stage and consistently makes sustainability and efficient resource management central to its strategic direction, from the supply chain through production to the end of the use phase of all products.

Benefits

  • High Work-Life Balance

    Striking a healthy balance between work and personal life is important to us. It keeps us motivated and productive in the long term and thus contributes to our company's success. We support our employees in this aim: through flexible working time models, with care obligations towards dependents, assistance with child care and provision of services and facilities promoting fitness and health.

  • Paid Holiday

    With our paid holiday, we always have enough time to pursue our wanderlust. Whether we feel like visiting countries abroad or just exploring our homeland, there’s no reason to rush. From our balcony or the mountains to exotic beaches, with the amount of free time we can explore, relax, recharge our batteries and simply enjoy life wherever we are.

  • Flexible Working Time Models and Home Office.

    We give special priority to the needs of women and men who wish to devote more time to the family on a temporary basis and also to employees with care obligations towards dependents. Far beyond the legal requirements the BMW Group offers employees the possibility of working flexibly: e.g. the options range from working from home or flexitime days through non-working shifts.

  • Performance-Related and Above Average Pay.

    As performance is highly valued at the BMW Group, we offer our talents performance-related pay that far exceeds legal and collectively agreed requirements. And holiday pay makes every trip even more enjoyable, but that’s not all by far.

  • Employee Vehicle Programme.

    Discovering that unique go-kart feeling – or simply enjoying sheer driving pleasure: all our colleagues have the opportunity to drive their very own BMW or MINI on particularly attractive terms. This way, for many talents enjoying work already starts on the way to the office. With our vehicle configurator, we can create our dream car according to our own wishes and then buy it at an attractive discount – it’s also possible to finance or alternatively lease it. But that’s not all, as we can also benefit from special conditions on a wide range of used cars.

  • Health Management Programmes.

    We want to keep our talents in the best of health. We have our own company healthcare service, which includes preventative measures, stress management, nutritional advice and health training, such as a cardiac sports group. Our medical officers always have time for us: whenever we need medical advice, we can just drop in. We also provide medical screening, vaccinations as well as first-aid kits before business trips abroad and a lot more.

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