Logo of Huzzle

Home

Matches

Explore

Manage

Product Manager DGR and Cargo Training

I

International Air Transport Association (IATA)

26d ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Product
  • Geneva

AI generated summary

  • You have a bachelor's degree, 4-5 years in product management, aviation experience, e-Learning familiarity, strong communication skills, project management abilities, and adaptability in a fast-paced environment.
  • You will strategize product development, conduct market research, support sales and customer service, maintain product knowledge, analyze feedback, and manage digital content and stakeholder relations.

Requirements

  • You have a bachelor's degree in business, Aviation, Marketing, Product Management, or a related field.
  • Professional Experience: minimum 4-5 years of experience in product management, market research, cargo operations or a related role.
  • You are familiar with e-Learning, digital learning products, and have prior experience in the aviation industry.
  • Ability to conduct market research, analyze data, and derive actionable insights.
  • Excellent written and verbal communication skills for creating content and collaborating with various teams.
  • Strong organizational and project management skills to handle multiple tasks and deadlines.
  • You have previously used tools like Salesforce, Power BI, Learning Management Systems, and SAP.
  • Creative thinking and problem-solving abilities to address product issues and improve functionality.
  • Ability to work collaboratively with cross-functional teams, including sales, customer service, and technical teams.
  • You are meticulous and pay attention to detail in maintaining product knowledge hubs and ensuring accuracy.
  • Adaptability: Flexibility to adapt to changing priorities and work in a fast-paced environment.

Responsibilities

  • You will determine product strategy in coordination with the respective supervising product manager/s.
  • Take actions toward market research, competitive analysis, and customer voice to gather insights that can help product decisions and strategy.
  • Support and collaborate with the sales team on sales opportunities, as well as active approach to explore new markets and customers.
  • Support, and follow-up with customer service teams, clients and/or regional sales teams.
  • Develop contractual scheme/s for wide-scope sales for the digital products under their scope. (corporate licensing, mass sale, reselling channels, etc.)
  • Collect and analyze users' feedback, prepare the action plan and execute with the support of the relevant required stakeholders (Product Managers, instructors, Subject Matter Experts or others)
  • Maintain all product knowledge hub (presentations, SCORM files or other formats, product sheets, outlines, checklists and other documents) in the agreed platform or library, ensuring clarity, structure and access to any required stakeholders (Instructors/designers, Training Coordinators, participants, Subject Matter Experts, etc.)
  • Review customer feedback on regular basis (content, applicability, system utility, others) to identify improvements opportunities and determine actions.
  • Monitor all e-Learning and digital products functionality, accuracy and technical issues; diagnose any technical issues and work with the systems team to ensure to overcome and solve any technical matters that may occur and customer usage impact.
  • Apply product content maintenance, along with the IATA standards (publications) as well as new product development such as design, branding, work with external vendors, and testing products.
  • Ensure all products are with current product sheets and equivalent web content and action on any necessary improvements.
  • Development and update tasks on exams, such as question banks, technical corrections, interacting with the ‘exam design’ team, designing, and testing exams.
  • Support any ad-hock projects of content development and enhancement such as videos, articles, case studies, simulations etc.
  • Work collaboratively and closely with IATA Training operations team to handle, maintain and resolve digital and distance learning product related activities.
  • Take appropriate steps to bring any open support content-related cases to resolution in a timely manner.
  • Ensure to support the relevant teams (systems, publishing) with the necessary product content in timely manner.
  • Provide support to maintain external stakeholder business relations, such as payment, vendor data, invoices, submissions, payment delays and interfacing with IATA finance department and/or other internal IATA departments.
  • Participate at internal or external meetings as necessary with sales, marketing, Subject Matter Experts, training operations, systems or any other interfacing party.
  • Collect and analyze various data elements from available resources (Sales Force, Power BI, Learning Management System, SAP, etc.) to support and prepare ‘product overview’ (presentations, graphs, spreadsheets) for internal or external needs.

FAQs

What is the employment type for this position?

The employment type for this position is permanent.

What qualifications are required for this role?

A bachelor's degree in business, aviation, marketing, product management, or a related field is required.

How many years of professional experience are needed for this position?

A minimum of 4-5 years of experience in product management, market research, cargo operations, or a related role is needed.

Is experience in the aviation industry necessary?

Yes, familiarity with e-Learning, digital learning products, and prior experience in the aviation industry are required.

What skills are important for this role?

Important skills include strong organizational and project management skills, excellent written and verbal communication, adaptability, and creative thinking and problem-solving abilities.

Will I need to conduct market research in this role?

Yes, conducting market research, analyzing data, and deriving actionable insights are key responsibilities of the position.

Are there opportunities for professional development?

Yes, IATA encourages continuous improvement and development opportunities within the training product management team.

Does this job require travel?

Yes, travel is required for this position.

What support will I provide in this role?

You will provide support for product delivery, customer feedback analysis, and resolution of any product-related issues.

How does IATA promote diversity and inclusion?

IATA celebrates diversity and inclusion in its workforce, valuing different backgrounds, perspectives, and skills among employees.

Are there benefits related to employee wellbeing?

Yes, IATA provides flexible work arrangements, travel benefits, family-friendly policies, equal pay, and a day off on your birthday.

What kind of training products will I be managing?

You will manage Regulatory and Cargo training Digital and Self-study (Distance Learning) courses.

Will I have to collaborate with other teams?

Yes, collaboration with cross-functional teams, including sales, customer service, and technical teams, is essential.

I

International Air Transport Association (IATA)

Flying is the Business of Freedom #FlySafe #WeAreAviation

Transportation
Industry
1001-5000
Employees
1945
Founded Year

Mission & Purpose

IATA is an international trade organization, created over 70 years ago by a group of airlines. Today, IATA represents some 320 airlines in 120 countries comprising 83% of total air traffic. The organization also represents, leads and serves the airline industry in general. IATA's Director General and CEO is Willie Walsh.