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Product Manager - Payments - Senior Associate

  • Job
    Full-time
    Mid & Senior Level
  • Product
  • Plano

AI generated summary

  • You need 3+ years of product management experience, knowledge of product development, data analytics, and technology concepts. Strong communication, problem-solving, leadership, and organizational skills are also required. Previous experience in payments, tech innovation, and managing cross-functional teams is preferred.
  • You analyze customer needs, plan product features, track metrics, write requirements, support development, collaborate with stakeholders, and optimize product experience daily.

Requirements

  • 3+ years of experience or equivalent expertise in product management or a relevant domain area
  • Proficient knowledge of the product development life cycle
  • Experience in product life cycle activities including discovery and requirements definition
  • Developing knowledge of data analytics and data literacy
  • Understand basic technology concepts (APIs, User Acceptance Testing, entitlements/credentials, etc.)
  • Strong verbal/presentation and written communications skills
  • Ability to synthesize ambiguous customer needs into clear product requirements
  • Possess technical depth to understand the internal and external system dependencies
  • Strong Interpersonal Skills - Drives accountability by influencing, encouraging, and motivating; effective at working in a matrix
  • Excellent Organizational and Problem-Solving Skills - Demonstrated process orientation, even in changing or ambiguous situations
  • Preferred qualifications, capabilities, and skills:
  • Understanding of Payments landscape
  • Previous experience and proven success with tech innovation and digital transformation initiatives
  • Strong Leadership Skills - Hands-on experience managing cross-functional teams in a range of projects

Responsibilities

  • Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
  • Considers and plans for upstream and downstream implications of new product features on the overall product experience
  • Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
  • Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
  • Writes the requirements, epics, and user stories to support product development
  • Participate in the agile processes to help answer questions and remove impediments
  • Build strong, cohesive partnerships with internal and external stakeholders and working effectively in a matrix organization
  • Use data-driven insights to optimize for the product experience and workflows

FAQs

What is the primary focus of the Senior Product Associate role in Chase Payment Solutions?

The primary focus of the Senior Product Associate role is to leverage expertise in product development and optimization to make a significant impact on the team, supported by user research and customer feedback to create innovative products and continuously improve existing offerings.

What is the Small & Medium-Sized Business Organization (SMB Payments) within JP Morgan Payments?

The SMB Payments team is part of the global JP Morgan Payments organization and is an innovative leader in serving small and medium-size business clients through banking, payments, and value-added services. They take a client-first approach in developing solutions for over 5 million small business customers across the US and Canada.

What is the market share of J.P. Morgan and Chase in the payments industry?

J.P. Morgan and Chase hold the #1 position in payments market share, processing over 2 trillion in volume and over 50% of eCommerce transactions in the U.S.

What qualities are valued in team members of the SMB Payments team?

The SMB Payments team values collaboration, accountability, inclusivity, customer centricity, and innovation in team members.

How does the Senior Product Associate contribute to shaping the future of products in SMB Payments?

The Senior Product Associate collaborates closely with cross-functional teams and plays a crucial role in shaping the future of products by using their expertise in product development and optimization, supported by user research and customer feedback.

Finance
Industry
10,001+
Employees
2000
Founded Year

Mission & Purpose

For over 200 years, JPMorgan Chase & Co has provided innovative financial solutions for consumers, small businesses, corporations, governments and institutions around the world. Today, we're a leading global financial services firm with operations servicing clients in more than 100 countries. Whether we are serving customers, helping small businesses, or putting our skills to work with partners, we strive to identify issues and propose solutions that will propel the future and strengthen both our clients and our communities. © 2017 JPMorgan Chase & Co. JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.

Benefits

  • Healthcare and Insurance Plans

    Our employees are entitled to a variety of healthcare insurance plans, ranging from medical, dental and vision, to life and accident, disability, before-tax spending accounts, and group legal services.

  • Wellness Programs

    We are committed to providing employees with exceptional care — including arranging wellness screenings and assessment as well as access to health coaches, counseling, and guidance services for our employees.

  • Employee Programs

    Programs offered to eligible employees include parental leave, back-up child care services, flexible work options, matching gifts, discounts on banking services, electronics, arts and entertainment, fitness programs, travel and more.

  • Family Care

    We know how important your family's health is to you so we offer a variety of healthcare packages that cover you and your partner, your children and your parents.

  • Hybrid Working Model

    Dependent on the needs of the business and the nature of the role, JPMorgan Chase offers a hybrid work model for some roles, with at least three days on-site.