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Product Owner – SAP EMEA Transversal

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Sanofi

17d ago

  • Job
    Full-time
    Senior Level
  • Product
  • Hyderabad, +1

AI generated summary

  • You need a Bachelor's degree, 8+ years in SAP managed services, 5+ years in SAP authorization and audits, strong SAP knowledge, ITIL certification, fluent English, and excellent communication skills.
  • You will manage SAP Service Management functions, oversee SLAs, collaborate with vendors, optimize service delivery, communicate with stakeholders, improve processes, handle audits, and prepare governance presentations.

Requirements

  • Bachelor's degree in a relevant field (Finance, Accounting, Information Systems, etc.) or equivalent work experience.
  • Minimum of 8 years of hands-on experience in Service Delivery experience in Managed Services for SAP systems (S4HANA and/or ECC) functional and/or subject matter expertise can supplement for years of direct Service Delivery Management experience.
  • Minimum 5 years of experience in SAP authorization (user access) domain.
  • Minimum 5 years of Experience in SoX, GxP, internal controls and other audits on SAP platforms.
  • End to end management of the SAP Service Management function (Service Management, Incident Management, Change Management, Problem Management).
  • Deep understanding of SAP ERP systems, with strong functional and/or technical SAP application knowledge.
  • Excellent communication skills with the ability to interact effectively with stakeholders across the organization.
  • Strong negotiation skills.
  • Strong acumen to understand business needs and translate them into effective service management strategies.
  • Ability to work independently, prioritize tasks, and deliver high-quality results under pressure.
  • Solid experience with service management principles, ITIL framework, and incident management processes.
  • Relevant SAP certifications are highly desirable.
  • Experience in setting up processes and governance.
  • Experience with Agile methodologies.
  • SAP.
  • ITIL certified.
  • At ease with Microsoft Office tools, and in general with digital tools.
  • Team player, service-oriented.
  • Dynamic, results driven.
  • Able to convince.
  • Accountability and Reliability.
  • Rigorous, autonomous.
  • Strong oral and written communication skills.
  • Active listener, able to challenge requirements.
  • Analytical and synthetic, able to formalize solutions, good writing skills.
  • Fluent spoken and written English.

Responsibilities

  • Manage the SAP Service Management function, including Service Management, Incident Management, Change Management, and Problem Management processes in SAP authorizations domain.
  • Oversee and maintain SLAs, OLAs, and Contracts in both insourced and outsourced environments, ensuring compliance and service delivery efficiency.
  • Collaborate closely with external vendors in an onshore-offshore model to manage Managed Services for SAP systems, ensuring alignment with business objectives.
  • Utilize strong functional and/or technical knowledge of SAP ERP and SAP FIORI systems to address business needs and optimize service delivery, in authorizations domain and user access.
  • Act as a liaison between stakeholders at all levels of the organization, effectively communicating requirements, issues, and updates related to SAP Service Management.
  • Work independently to manage multiple priorities and deliver high-quality results within tight deadlines.
  • Apply service management principles and ITIL framework to enhance service delivery processes and incident management practices.
  • Continuously assess and improve SAP Service Management processes to ensure efficiency and effectiveness.
  • Manage all deploy approvals and scheduling approvals for emergency transports within SAP platforms, on behalf of application owner, for project and run changes.
  • Manage all audit requests coordination and submission on time, in contact with AMS teams and auditors.
  • Assist in preparing presentations for governance meetings for SAP platforms with stakeholders.
  • Responsibilities will be adjusted based on the evolving needs of the organization.

FAQs

What is the job title for this position?

The job title is Product Owner – SAP EMEA Transversal.

Where is the job located?

The job is located in Hyderabad, India.

What type of employment is being offered?

The position is a permanent, full-time role.

What are the primary responsibilities of the Product Owner?

The primary responsibilities include managing the SAP Service Management function, overseeing SLAs and contracts, collaborating with external vendors, and managing authorization and audit requests for the platform.

What qualifications are required for this role?

A Bachelor's degree in a relevant field or equivalent work experience is required, along with a minimum of 8 years of experience in Service Delivery for SAP systems and at least 5 years in SAP authorization and audit compliance.

Is relevant experience in SAP systems mandatory?

Yes, a minimum of 8 years of hands-on experience in Service Delivery for SAP systems (S4HANA and/or ECC) is required.

Are there any specific technical skills needed for this position?

Yes, candidates should have strong knowledge of SAP, ITIL certification, and proficiency with Microsoft Office tools and digital tools.

What soft skills are important for this role?

Important soft skills include being a team player, service-oriented, results-driven, having strong oral and written communication skills, and being an active listener.

Will I need to manage external vendors?

Yes, managing external vendors in an onshore-offshore model is part of the responsibilities of this role.

Is knowledge of Agile methodologies required?

Experience with Agile methodologies is desirable for this position.

What language proficiency is required for this role?

Fluency in spoken and written English is required.

What kind of work environment can I expect?

You can expect an international work environment that supports talent development and innovation within a competent team.

Does Sanofi promote diversity and inclusion?

Yes, Sanofi is committed to diversity and inclusion as foundational principles in their operations and recognizes the value of different backgrounds and experiences in the workplace.

Will I receive support for my professional growth?

Yes, your professional and personal development will be purposefully supported within Sanofi.

Sanofi

Science & Healthcare
Industry
10,001+
Employees
2004
Founded Year

Mission & Purpose

We are Sanofi, an innovative global healthcare company. We chase the miracles of science to improve people’s lives. Our team, across some 100 countries, is dedicated to transforming the practice of medicine by working to turn the impossible into the possible. We provide potentially life-changing treatment options and life-saving vaccine protection to millions of people globally, while putting sustainability and social responsibility at the center of our ambitions.