Logo of Huzzle

Product Portfolio Operations Associate, Digital Operations Insights

  • Job
    Full-time
    Junior & Mid Level
  • Product
  • Jersey City

AI generated summary

  • You must have 2+ years of program management experience, proficiency in data analytics tools, and be self-motivated with a passion for customer service. Familiarity with Excel, Power Point, and JIRA is preferred.
  • You will analyze data, drive change initiatives, and provide insights to improve product portfolio operations and enhance customer experience.

Requirements

  • Required qualifications, capabilities, and skills:
  • 2+ years of experience or equivalent expertise in program management or performance optimization
  • Proven ability to support the implementation of operational effectiveness initiatives
  • Prior experience using techniques and tools in relation to data analytics
  • Prior experience using tools such as Microsoft Excel (pivot tables, vlook-ups, etc.) & PowerPoint
  • Prior experience in service design, product management, marketing or consulting
  • Preferred qualifications, capabilities, and skills:
  • Self motivated with creative, continuous improvement mindset
  • Curiosity and eagerness to learn
  • Obsessed with customer service / experience
  • Storyboarding and presentation skills
  • Novice experience with Microsoft Excel and Power Point
  • Familiarity with JIRA and Confluence
  • Comfort in navigating ambiguity

Responsibilities

  • Creates synergies across products to ensure successful delivery against business objectives
  • Collects key inputs from across products to ensure the full product-line framework highlights our core cross-product priorities, sequencing, and trade-offs
  • Calculates metrics for portfolio management operations and analyzes data for areas of opportunity
  • Develops change initiative materials and change timelines
  • Assists in the product-level collection strategy consisting of controls, financials, and resourcing needs
  • Drives meaningful change using operations insights across dimensions such as voice of the customer and product efficiencies
  • Performs analysis techniques such as call listening, complaint analysis and customer journey mapping to identify product and servicing opportunities
  • Presents findings and recommendations using data visualization and storyboarding tools

FAQs

What are the key responsibilities of a Product Portfolio Operations Associate in the Digital Operations Insights Team?

The key responsibilities include creating synergies across products, collecting key inputs for the product-line framework, calculating metrics for portfolio management operations, developing change initiative materials, assisting in product-level collection strategy, driving meaningful change using operations insights, performing analysis techniques, and presenting findings and recommendations.

What qualifications and skills are required for this role?

The required qualifications and skills include 2+ years of experience in program management or performance optimization, ability to support operational effectiveness initiatives, experience with data analytics tools, proficiency in Microsoft Excel and PowerPoint, and prior experience in service design, product management, marketing, or consulting.

What are some preferred qualifications, capabilities, and skills for this position?

Preferred qualifications, capabilities, and skills include a self-motivated mindset with a continuous improvement approach, curiosity and eagerness to learn, a focus on customer service/experience, storytelling and presentation skills, novice experience with Microsoft Excel and PowerPoint, familiarity with JIRA and Confluence, and comfort in navigating ambiguity.

Finance
Industry
10,001+
Employees
2000
Founded Year

Mission & Purpose

For over 200 years, JPMorgan Chase & Co has provided innovative financial solutions for consumers, small businesses, corporations, governments and institutions around the world. Today, we're a leading global financial services firm with operations servicing clients in more than 100 countries. Whether we are serving customers, helping small businesses, or putting our skills to work with partners, we strive to identify issues and propose solutions that will propel the future and strengthen both our clients and our communities. © 2017 JPMorgan Chase & Co. JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.

Benefits

  • Healthcare and Insurance Plans

    Our employees are entitled to a variety of healthcare insurance plans, ranging from medical, dental and vision, to life and accident, disability, before-tax spending accounts, and group legal services.

  • Wellness Programs

    We are committed to providing employees with exceptional care — including arranging wellness screenings and assessment as well as access to health coaches, counseling, and guidance services for our employees.

  • Employee Programs

    Programs offered to eligible employees include parental leave, back-up child care services, flexible work options, matching gifts, discounts on banking services, electronics, arts and entertainment, fitness programs, travel and more.

  • Family Care

    We know how important your family's health is to you so we offer a variety of healthcare packages that cover you and your partner, your children and your parents.

  • Hybrid Working Model

    Dependent on the needs of the business and the nature of the role, JPMorgan Chase offers a hybrid work model for some roles, with at least three days on-site.