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Product-Process Trainer II

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FIS

8d ago

  • Job
    Full-time
    Mid & Senior Level
  • Consulting
    Education & Teaching
  • Hyderabad, +1

AI generated summary

  • You need a bachelor's degree or equivalent, 3-8 years in banking/adult education, FIS product knowledge, strong communication and teamwork skills, and classroom management experience.
  • You will assess training needs, design instructional materials, conduct training sessions, manage training projects, and stay updated on industry trends to enhance system knowledge.

Requirements

  • Bachelor’s degree in finance or adult education or the equivalent combination of education, training, or work experience.
  • Thorough, detailed knowledge of FIS systems and products trained as well as FIS procedures
  • Effective presentation and interpersonal skills
  • Understanding of and ability to demonstrate adult education principles and techniques
  • Classroom management skills
  • Understanding of banking and financial services industries and products including commercial and consumer banking, lending, insurance, wealth management, online banking, card services and bill payment services
  • Strong verbal and written communication skills; clear, tactful and constructive
  • Proficient with technology and office automation tools and applications
  • Customer service skills, understanding and focusing on client needs, establishing credibility and building positive, professional, relationships with clients
  • Team skills including ability to establish and maintain effective working relationships with all levels within organization, internally and externally
  • Strong time management, problem solving, project management, leadership and negotiation skills
  • Attention to detail
  • Resourcefulness, flexibility, versatility, dependability
  • Typically requires three to eight years of experience in banking and adult education, as well as specific knowledge of FIS products.

Responsibilities

  • Conducts training needs assessments to understand characteristics and skill levels of learners, the job setting and to identify processes and tasks performed by system users.
  • Determines appropriate instructional strategy based on results of needs assessment.
  • Designs, modifies or develops instructional materials for multiple training modalities including traditional instructor-led classes, web-based/virtual classes and job-aids.
  • Classes may consist of standard or customized course content, and may use a train-the-trainer or end user approach.
  • Conducts traditional classroom or web-based training sessions using effective presentation skills, verbal communication skills and classroom management skills at FIS facilities or client locations.
  • Assesses training outcomes by soliciting and reviewing feedback and evaluation of classes taught.
  • For systems/products trained, reviews system/software documentation from product development teams, such as release notes, system requirements, system design specifications, technical and functional system design, configuration control requirements, etc. to understand and stay current on system changes – enhances system knowledge through hands-on practice using test banks.
  • Develops and manages content and parameters of training banks including account and scenario setup, product definition across multiple applications and security.
  • Manages and completes all aspects of training projects including reviewing Statements of Work and other contractual client documents relevant to training services for assigned projects, communicating with clients, working with implementation and client relationship teams to understand client business needs (adapts training context and content accordingly), scheduling and travel planning, status and expense reporting, following-up and issue resolution and resetting parameters of training bank, including student and demonstration accounts and user IDs and passwords.
  • Stays current on relevant trends within the financial services industries, i.e., banking, wealth management, insurance, regulatory as pertains to FIS products and services and specific assignments.
  • Other related duties assigned as needed.

FAQs

What is the job title for this position?

The job title is Product-Process Trainer II.

What is the education requirement for this role?

A Bachelor’s degree in finance or adult education or equivalent combination of education, training, or work experience is required.

Is this position full-time or part-time?

This position is full-time.

What types of training modalities will the trainer be responsible for?

The trainer will conduct training in various modalities, including traditional instructor-led classes, web-based/virtual classes, and developing job-aids.

What industries should the candidate be knowledgeable about?

Candidates should have an understanding of the banking and financial services industries, including commercial and consumer banking, lending, insurance, wealth management, online banking, card services, and bill payment services.

What experience level is expected for this position?

The position requires three to eight years of experience in banking and adult education, along with specific knowledge of FIS products.

Is travel required for this job?

No, the travel percentage for this position is 0%.

What skills are essential for this role?

Essential skills include effective presentation and interpersonal skills, understanding adult education principles, classroom management, strong verbal and written communication skills, and proficiency with technology and office applications.

Does the position involve working with clients?

Yes, the role requires the trainer to communicate with clients and work with implementation and client relationship teams to understand client business needs.

Is this position suitable for someone with limited experience?

The position is intended for experienced professionals, so candidates with limited experience may not be a good fit.

Finance
Industry
5001-10,000
Employees
1968
Founded Year

Mission & Purpose

FIS is at the heart of the commerce and financial transactions that power the world’s economy. We are passionate about helping businesses and communities thrive by advancing the way the world pays, banks and invests, serving more than 20,000 clients and more than one million merchant locations in over 130 countries.