Logo of Huzzle

Home

Matches

Explore

Manage

Product & Skills Dealer Training, SM

image

Nissan Motor Corporation

Feb 7

  • Job
    Full-time
    Senior Level
  • People, HR & Administration
    Product
  • Amsterdam
  • Quick Apply

AI generated summary

  • You need 6-8 years in retail/product management, strong leadership, project management interest, autonomy, digital skills, EV passion, and fluency in English and one native language.
  • You will manage dealer training projects, foster EV understanding, align customer promise, oversee budgets, report on KPIs, and organize training events while building relationships with stakeholders.

Requirements

  • 6-8 years of experience of which field retail / vehicle product management.
  • Strong Leadership is a must.
  • Interest in Project Management.
  • Pragmatic and Value creation oriented.
  • Autonomy and networking ability.
  • Structured and analytical (multiple simultaneous inflow).
  • Interest in Learning activities and vehicle technologies.
  • Digital skills applicable to Learning and Development techniques.
  • Passion for EV.
  • Customer centricity and understanding of brand's strategy.
  • Good practice of Microsoft Office Suite (Excel, PPT, Word, Access).
  • Very good English language level is a must as well as fluency in at least one of the region's native languages (French, Dutch, Danish, Norwegian).

Responsibilities

  • Dealer staff Training project management. Develop, deploy and manage Product and Sales training activity in order to support:
  • 1) Business operations
  • 2) Customer satisfaction
  • 3) Brand perception. Value human capital through utility, simplicity, reliability, engagement and speed.
  • Create trustful relationships with internal stakeholders (Product Marketing, Product Planning, R&D, Sales, Customer Quality, Corporate Sales, Aftersales, Purchasing, etc.) through smooth communication and lead.
  • Take written brief structure and manage training development projects with agencies.
  • EV Culture Promotion:
  • Foster an understanding of electric vehicles (EVs) through targeted training initiatives.
  • Equip teams with the knowledge to confidently discuss EV benefits, technology, and customer value propositions.
  • Customer Promise Alignment:
  • Ensure all training materials and programs reflect the company's commitment to delivering the best customer experience.
  • Train teams on soft skills and communication techniques to align interactions with brand values.
  • Manage agencies and related budget.
  • Ensure RBU buy-in of the program developed and support central programs deployment through proper and timely communication.
  • Manage KPIs related to staff: Training completion, Full Confidence Index, Certification.
  • Prepare and report on activity during various forums (Model Launch Committee, SteerCo, etc.)
  • Organize and manage events like Train The Trainer (TTT), training events, Agency briefs, Trainers briefs.
  • Manage own activity budget.

FAQs

What is the main focus of the Product & Skills Dealer Training, SM role?

The main focus is to develop, deploy, and manage product and sales training initiatives to support business operations, customer satisfaction, and brand perception.

What is expected in terms of experience for this position?

Candidates should have 6-8 years of experience in field retail or vehicle product management.

Is strong leadership important for this role?

Yes, strong leadership is a must for this position.

What are the key areas of knowledge required for this job?

Candidates should have an interest in project management, learning activities, vehicle technologies, and a passion for electric vehicles (EVs).

How important are digital skills for this role?

Digital skills applicable to learning and development techniques are important for effectively training dealer staff.

What languages are required for this position?

Very good English language skills are a must, as well as fluency in at least one of the region's native languages (French, Dutch, Danish, Norwegian).

How will training effectiveness be measured?

Effectiveness will be measured through KPIs related to staff training completion, Full Confidence Index, and certification.

Is customer centricity an important aspect of this role?

Yes, understanding the brand's strategy and ensuring customer centricity is a key focus.

What tools are required for this position?

Candidates should have a good practice of the Microsoft Office Suite, including Excel, PowerPoint, Word, and Access.

Where is this position located?

The position is located in Amsterdam, Netherlands.

image

Nissan Motor Corporation

Driving innovation to enrich people’s lives.

Automotive
Industry
10,001+
Employees
1933
Founded Year

Mission & Purpose

Nissan is a renowned automotive manufacturer with a global presence, known for producing a wide range of vehicles including cars, trucks, and electric vehicles. With a focus on innovation, Nissan strives to deliver exceptional performance, cutting-edge technology, and sustainable mobility solutions. Their ultimate mission is to enrich people's lives by providing reliable and high-quality vehicles that cater to diverse customer needs and preferences. Nissan's purpose is to shape the future of mobility, embracing electric and autonomous technologies, while prioritising safety, environmental sustainability, and customer satisfaction. Through continuous research, development, and collaboration, Nissan is committed to creating a sustainable and connected automotive ecosystem that enhances the driving experience and contributes to a more sustainable world.