Product Support Engineer - London

Tencent

3mo ago

Applications are closed

Job
Full-time
Entry Level
Product
London

Requirements

Self-motivated, articulate, and passionate to deliver the best result and achieve the highest customer satisfaction. Quick learner.
Love satisfying customers with a state-of-the-art cloud solution, automation, realizing ideas, building services, and unlocking the potential of new technology!
Collaborative, independent, insistent, flexible, and open-minded. And you see no conflict in any of these things.
Knowledgeable, resourceful, and show initiative. You always keep the customer’s objectives in mind.
Positive by nature, a great team player, and both dependable and autonomous.
Customer-oriented and could work at a very fast pace.

Responsibilities

Serve as a subject matter expert in both IT and business domains, identifying, understanding, and defining customer needs, objectives, and business requirements.
Collaborate with global IT teams and local operations teams abroad to deliver optimal IT and cloud infrastructure solutions for Tencent's Europe Gaming business.
Offer professional technical advisory and support to our Europe business, encompassing solution preparation and evaluation, Proof of Concept (POC), demonstration, and professional service delivery.
Drive the adoption of existing IT solutions within the business based on need and value, representing feedback from the business to the IT department.
As a key member of Tencent Europe IT team, coordinate business demand and IT requirement review meetings, producing high-quality reports on business requirements and other essential IT documentation.
Regularly engage with relevant cross-functional stakeholders (business and IT in both HQ and Overseas), to manage expectations and provide updates on product and project status.
Continuously enhance IT product and solution management processes, focusing on improving Speed to Market through initiatives such as process optimization, automation, self-service, and supportability.
Define and deliver quantitative and qualitative data-driven analytics and metrics to drive and measure product capabilities adoption, customer satisfaction, and continuous improvements.

FAQs

What does a Product Support Engineer at Tencent do?

A Product Support Engineer at Tencent is responsible for providing support for the company's products and services to customers and internal teams. They troubleshoot issues, communicate with stakeholders, and work to improve the overall product experience.

What qualifications are needed for a Product Support Engineer role at Tencent?

A Product Support Engineer at Tencent typically requires a bachelor's degree in a related field, strong technical skills, experience with customer support, and excellent communication abilities.

What opportunities for growth and advancement are available for Product Support Engineers at Tencent?

Product Support Engineers at Tencent have the opportunity to grow within the company, take on more responsibilities, and potentially move into other technical or leadership roles. Tencent provides continuous learning and development opportunities for its employees.

How does Tencent differentiate itself from other internet and technology companies?

Tencent is known for its innovative products and services that cater to a global audience. The company focuses on improving the quality of life for people around the world through technology and internet solutions. Its commitment to excellence and customer satisfaction sets it apart from other companies in the industry.

Tencent

Enriching the lives of Internet users through technology

Technology

Industry

10,001+

Employees

1998

Founded Year

Mission & Purpose

Tencent uses technology to enrich the lives of Internet users. Our communications and social platforms Weixin and QQ connect users with each other, with digital content and daily life services in just a few clicks. Our high performance advertising platform helps brands and marketers reach out to hundreds of millions of consumers in China. Our financial technology and business services support our partners' business growth and assist their digital upgrade. We invest heavily in talent and technological innovation, actively participating in the development of the Internet industry. Tencent was founded in Shenzhen, China, in 1998, and listed on the Main Board of the Stock Exchange of Hong Kong since June 2004.