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Product Support Engineer

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Tokyo Electron

7d ago

  • Job
    Full-time
    Junior Level
  • Software Engineering
    IT & Cybersecurity
  • Chaska
  • Quick Apply

AI generated summary

  • You need a bachelor’s degree in a related field and ideally 2 years of professional experience. Be prepared to travel 20-30%.
  • You will provide technical support, troubleshoot equipment, coordinate installation, train staff, and report issues while ensuring effective communication and improving product reliability.

Requirements

  • Bachelor’s degree in related field, 2 years of professional experience preferred.
  • Travel 20-30%

Responsibilities

  • Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.
  • Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
  • Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.
  • May be involved in customer installation and training. Provides support to customer/users where the product is highly technical or sophisticated in nature.
  • Provides technical information and assistance regarding new systems or changes/modifications to existing systems.
  • Coordinates activities with materials management concerning parts availability, expected replacement intervals, and shipments to and from the factory.
  • Maintains communication regarding technical support activities through meetings, reports, documentation or other means as required.
  • Performs SMBWA and completes reports as required.
  • Remains current on equipment/tools through appropriate training, manuals, factory periodicals, and other relevant materials.
  • Develops and maintains action-item tracking list for resolving long-term equipment performance and reliability issues.
  • Advises factory-engineering group on details of customer facility requirements including clean room configuration, local regulations and customer-specific issues.
  • Provides technical support and assistance to customer facilities engineering group for preparation of equipment installation.
  • Consults with customers, field personnel and factory engineering to identify and resolve recurring equipment failures, malfunctions or areas for improvement.
  • Assists internal sales and marketing staff as well as customers to identify new standards, processes, manufacturing techniques, and new technologies in order to direct factory on future market requirements.
  • Provides on-site Field Engineer training on current and new product technology.
  • Provides Technical presentations as required for customers and the field service team as needed.
  • Coordinates site-specific improvement plans.
  • Actively participates in any availability, utilization, PM reduction, BKM generation projects and safety issues which will positively affect the overall TEL quality and uptime metrics.

FAQs

What is the primary responsibility of a Product Support Engineer at TEL?

The primary responsibility of a Product Support Engineer at TEL is to provide technical support to field engineers, technicians, and product support personnel in diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, and software.

What qualifications are required for the Product Support Engineer position?

A Bachelor’s degree in a related field is required, along with preferred professional experience of 2 years.

What percentage of travel is expected for this role?

The role requires travel of approximately 20-30%.

What type of work environment does this position operate in?

This position primarily operates in an office setting, involving routine use of standard office equipment.

Are there any physical demands associated with this job?

Yes, the role is largely sedentary but may require occasional lifting of up to 35 pounds and handling files or materials.

Will the Product Support Engineer be involved in customer installations?

Yes, the role may involve customer installation and training, particularly for products that are highly technical or sophisticated.

What kind of support is provided to customer facility engineering groups?

The Product Support Engineer provides technical support and assistance for the preparation of equipment installation at customer facilities.

Is there a possibility for career advancement in this role?

Yes, participation in activities that affect availability, utilization, and performance metrics can lead to opportunities for career advancement.

Does TEL offer benefits and compensation information during the hiring process?

Yes, TEL provides comprehensive benefits and discusses total compensation details, including salary, bonuses, and long-term incentives, during the hiring process.

How does TEL promote diversity in the workplace?

TEL fosters an innovative culture and is an Equal Employment Opportunity / Affirmative Action employer, ensuring that all qualified applicants receive consideration without discrimination based on protected characteristics.

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Tokyo Electron

Manufacturing & Electronics
Industry
10,001+
Employees

Mission & Purpose

Since its founding in 1963, TEL has grown to encompass many offices around the world that engineer, manufacture, sell, and service wafer-processing or semiconductor production equipment (SPE), as well as flat panel display (FPD) and thin-film silicon photovoltaic equipment (PVE). As the world market share leader in several product lines, TEL plays a key role in the evolving global semiconductor industry.