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Product Support Specialist-Medical Device, Abbott Point Of Care



22d ago

  • Job
    Junior & Mid Level
  • Science
  • Princeton

AI generated summary

  • You need a high school diploma, 2+ years of work experience, and preferably a degree in a related field. Customer support, technical writing, problem-solving, and independent decision-making skills are essential for this role. Ability to work with databases and computer software is a must.
  • You will provide technical support on medical devices, addressing customer inquiries, diagnosing and resolving technical issues, documenting complaints, and improving customer experience through troubleshooting solutions. Support organizational goals and maintain Quality System compliance.


  • High school diploma
  • Minimum 2 years of work experience to develop the competence to meet the skills and responsibilities of the position.
  • Preferred:
  • Associate or bachelor’s degree in chemical, biological, engineering or laboratory science/medical technology science preferred.
  • Prior experience working in the clinical laboratory as a medical lab technician or medical technologist; 0-2 years clinical or medical lab experience preferred.
  • Prior customer support skills preferred.
  • Ability and aptitude to determine methods of addressing customer concerns and issues in real-time.
  • Strong customer-focus orientation and skill set; ability to assimilate complicated technical information; independent decision-making skills in critical, fast-paced settings.
  • Basic problem-solving and troubleshooting skills.
  • Adequate technical writing skills
  • Ability to convey communications clearly, concisely, and accurately.
  • Ability to work independently and in groups.
  • Ability or aptitude to use various types of databases and other computer software to complete tasks.


  • It's a Technical support position.
  • Works under limited supervision.
  • Applies and uses product knowledge.
  • Requires the capacity to understand specific client needs or technical requirements in order to resolve or escalate technical problems.
  • Responsible for compliance with applicable Corporate and Divisional Policies and procedures.
  • Answer inbound customer calls and email communications; address them in a timely, professional and courteous manner.
  • Respond to simple and intermediate customer inquiries via multimedia channels; analyze complaints; diagnose probable causes; systematically eliminate alternatives; provide troubleshooting solutions; educate as appropriate; follow up as necessary.
  • Responsible for implementing and maintaining the effectiveness of the Quality System; document complaints by Quality standards.
  • Recognize and communicate trends in product issues and their impact on customers.
  • Work cross-functionally to support organizational goals.
  • Participate in on-call activities as scheduled; this is during weekends and holidays.
  • Other duties and responsibilities as assigned.
  • Follow all EHS rules and procedures applicable to your department. Report any EHS incidents, unsafe acts, and conditions promptly to the supervision.
  • Support of the department through administrative and tactical execution of specific tasks as communicated by the department manager.
  • Contribute to department goals. Facilitation/resolution of internal and external customer technical concerns.


What is the main product that Abbott Point of Care provides?

Abbott Point of Care provides the i-STAT System, which is an advanced, portable diagnostic tool for rapid blood analysis.

What type of results does the i-STAT System provide?

The i-STAT System provides real-time, lab-quality results within minutes for a variety of tests including respiratory, metabolic, coagulation, hematology, glucose, and cardiac function.

How does the i-STAT System benefit patients and healthcare providers?

The i-STAT System accelerates patient-care decision-making, optimizes resource utilization, and fosters a collaborative, patient-centered environment by delivering lab-quality results in minutes on just a few drops of blood.

What sets Abbott Point of Care apart from competitors in the industry?

Abbott Point of Care has the industry's most comprehensive menu of tests in a single, with-patient platform, providing a wide range of diagnostic capabilities in a portable and efficient system.

Science & Healthcare
Founded Year

Mission & Purpose

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 113,000 colleagues serve people in more than 160 countries.


  • Medical

    Our medical options provide employees and their eligible family members, including domestic partners, with extensive coverage and protection against major medical expenses. Coverage is available from the first day of employment. All of the options cover preventive care, inpatient and outpatient care, routine office visits, prescription drugs, physical therapy, home healthcare, mental health/substance abuse treatment and hospice care. In addition, our medical options offer numerous programs and services that can help employees improve and maintain their health, better manage illnesses and receive better value for their healthcare dollars.

  • Dental

    Our dental plan helps employees pay for the costs of dental care for themselves and their eligible family members. Coverage is available from the first day of employment. Participants may take advantage of reduced out-of-pocket costs when they use dentists in a nationwide network of participating providers. Our dental plan pays for preventive, restorative and surgical services, as well as orthodontia, at varying levels of coverage.

  • Vision Care

    With our vision care plan, we offer employees an affordable way to maintain eye health and receive discounts on eyewear. Coverage is available from the first day of employment.

  • Wellness Programs

    Our wellness programs and resources are designed to promote overall health and well-being: Seminars on stress and anxiety, personal and work relationships, meditation and mindfulness, healthy habits, and balancing work and family needs. Programs to encourage being physically active, eating healthier, managing health conditions, getting quality sleep, and becoming more resilient. On-site screenings and immunizations at some locations to promote prevention and early detection. On-site fitness centers at some locations that offer classes, fitness assessments and personal training. Health fairs, fitness events, steps challenges and exercise competitions